Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 527 Reviews )

98% Would Recommend
Latest Review 10 days ago

Reviews


KW
Katie W.
Nordland, WA
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
Katie said this business is always great, however, this most recent visit she had called to find out how late this facility was open. She said she was told 5 pm, but when she arrived at about 5:10 pm they had already closed up for the night. She stated she thought they would have called her or waited a little bit longer knowing that she was on her way to the facility. She said as a result of this she didn't receive her vehicle for an additional day longer.
This review was collected via phone interview by Customer Research Inc.

WT
Wayne T.
Spanaway, WA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2019 Category: Service
Wayne said the work done and the employees are really great at this business. He was very upset that he was not told in advance that he could have bought his own parts to have installed. He felt he was greatly overcharged for the cost of the parts.
This review was collected via phone interview by Customer Research Inc.

JJ
Judy J.
Spanaway, WA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Judy said everybody was nice, prompt and didn't take long. She said the employee came through on the price he originally said it'd be.
This review was collected via phone interview by Customer Research Inc.

MB
Max B.
Graham, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019
Great job
These guys are fantastic and I will always bring my car to them. They are the best. And very honest

SS
Shawn S.
Washington
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Shawn said everything went good.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Washington
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
John said he took the vehicle in for the master cylinder and then his engine seized up so it didn't turn out as well as he wanted it to, but it was not their fault. He said he really liked Bob. He was really nice. He was a great guy and communicator. He was friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

YK
Yae K.
Roy, WA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Yae said the business did great. He stated he has no hesitations with recommending this business.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Roy, WA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Great Service
The knowledge Elite Auto has is phenomenal, These guys can fix any problem. Again Great Serviceđź‘Ť

KP
Keith P.
Spanaway, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Keith said the service was great. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

ET
Eric T.
Spanaway, WA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Customer service and prompt friendly personnel.
Did a great, timely, service on my Saturn Vue. Guys were great and got it done before the estimated time.

JJ
Jesse J.
Spanaway, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Jesse said the business was really efficient. He said they got him in quick and got the job done.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Roy, WA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Excellent Service
Well got a hand me down car, needed lots of work and I knew it, Bob gave me a complete
Repair Order of the car, ASAP and I didn't care what the cost was because I needed it fixed.
Elite Auto did a Awesome Job as usual. The cost was $1400, but it was well worth it. Been going to Elite Auto for 10+ yrs.Always got great service.

RE
Ryan E.
Washington
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Ryan said the work was great. The service was great. The price came up lower than he was quoted. The only thing was the lack of return calls from the business.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Tacoma, WA
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Kyle said the staff did a great job, and his vehicle is running fine. He stated the facility is really nice, and the mechanics are great.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Eatonville, WA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019
Excellent Service
Just got another truck and it had several issues. Elite checked them all out then let me know cost and completion date. These guys are consistently accurate and great at what they do! Their customer service is second to none! Thank you again

PT
Pamila T.
Graham, WA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Location! Ease of entering,exiting, and space in parking lot!
I called Elite Auto on Monday to schedule a part installation on my vehicle...they were able to accommodate my schedule...I was able to leave my car there and p/u the next day...very convenient.
The young guy that helped me, dark hair...I should have got his name...he was super friendly and provided wonderful customer service!

WH
William H.
Spanaway, WA
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
William said the work was done in a satisfactory way. He was totally satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
Spanaway, WA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Tim said the service is always excellent.
This review was collected via phone interview by Customer Research Inc.

TM
Terry M.
Eatonville, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019
The people who work there take care of us.
We are very pleased with the work they do and they are honest.

TM
Toni M.
Roy, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Toni said she thought the business had very, very nice people, they did it in a timely manner and she was surprised that it didn't take much time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 527 in total