Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

376 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


BG
Bill G.
Graham, WA
Mitsubishi Galant
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018
Elite Auto
Great service as usual

RM
Roberta M.
Spanaway, WA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
First time Customer! Bob was great. Repair was done correct & fast.
I have worked on cars for 30 years. While on vacation My Wifes car broke down. I could have repaired it Myself but air quality was Terrible & hot outside. I called Elite & had the car repaired there. Great service.Thank You Bob & Staff! Message from Jeff.

SP
Stacy P.
Washington
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Stacy said this business always gives her good service. She is going to recommend them to friends.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Spanaway, WA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GF
Greg F.
Spanaway, WA
GMC Acadia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Spoke with Alyse. She said the staff were polite, courteous, and did a great job checking her in and getting her organized. They were timely in calling her back and keeping in touch, doing all the work that they could. But she does have to bring the vehicle back in due to a part not being ready to put in at the time.
This review was collected via phone interview by Customer Research Inc.

IH
Inez H.
Spanaway, WA
Chevrolet Equinox
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/31/2018
Lack of communication
Got a quote. Was told "we'll call you when we know we can get the parts in." That was last Wednesday. They had it almost an entire week. I called this morning and was told "It's done!"...no mention that was over $200.00 more than they said once I got there. Very disappointed in communication.

DM
Darin M.
Washington
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Darin said the business did everything that he needed to have done and prioritized specific repairs to accommodate his financial situation. Their customer service is good.
This review was collected via phone interview by Customer Research Inc.

RF
Rachel F.
Yelm, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Rachel said the staff was nice, courteous, and treated her very well. She appreciated all the help.
This review was collected via phone interview by Customer Research Inc.

DR
Dillon R.
Washington
Chevrolet Silverado 3500HD
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2018 Category: Service
Dillon said he doesn't think it should take 3-4 hours for an oil change.
This review was collected via phone interview by Customer Research Inc.

JA
Jason A.
Washington
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Jason said the business did the job perfectly.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Tacoma, WA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Michael said the front desk person and mechanic were friendly. He stated the price was a little high but they did do what they were asked to do on his vehicle.
This review was collected via phone interview by Customer Research Inc.

GE
Gene E.
Spanaway, WA
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Gene said the business did good work.
This review was collected via phone interview by Customer Research Inc.

BR
Bruce R.
Spanaway, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Bruce said his vehicle runs better than it ever did.
This review was collected via phone interview by Customer Research Inc.

WN
Walter N.
Graham, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Walter said the staff figured out the issue, took care of him, and fixed the issue, but it took a little longer than he anticipated to get it fixed. They treated him well, went above and beyond, and even gave him a service vehicle to drive while the work was completed. He was very pleased.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Roy, WA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Excellent Service
Just can't say enough about Elite Auto. Been going there for 10 yrs, always have got great service. Best place to take your vehicle👍

MS
Marie S.
Spanaway, WA
INFINITI G20
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Marie said this business is the best. The staff were very pleasant and nice.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Spanaway, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Great Company with employees!
This is the first time I have used Elite Automotive. I emailed then and the response was very quick. Josh was very professional, including the staff that I came in contact with. They told me what was needing repairs, and I took it in and everything now is in pretty good shape. I will definitely come back. Keep up the good work!

LR
Leah R.
Tacoma, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Happy customer
Always pleasent to work with! Anytime we need something they are willing to do whatever they can to go above and beyond to insure we are taken care of.

DN
Don N.
Spanaway, WA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Don said the service at this business was excellent.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Tacoma, WA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Chris said the staff was personable, and explained the details well.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 376 in total