Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,545 Reviews)

ReScore Reviews™ (58)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
92% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews


EH
Eileen H.
Elyria, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2020 Category: Service
Oil chg
Comments
Nick f. from Elyria Hyundai responded on 09/15/2020

We will be in contact 


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

AT
Anthony T.
Avon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2020 Category: Service
Service
Read previous statements in current review
Nick f. from Elyria Hyundai responded on 09/11/2020

We apologize for your concerns . we are looking into it and finding a resolution. 


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

Verified Customer
Lorain, OH
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
Quality vehicles and Exceptional service
I have been a Hyundai owner for over 10 years and I prefer the Elyria Hyundai for my purchases and services. The staff I have encountered provide quality and stellar service. If any problems arise, they are quick in a resolution. Thank you all current and former employees for your diligence and service.
Nick f. from Elyria Hyundai responded on 09/09/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

Verified Customer
Strongsville, OH
2011 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2020 Category: Service
Took Seven Weeks to Repair Vehicle
The vehicle was dropped off on 06/30/2020 and was not completed with three repairs until 08/25/2020. It took over seven weeks to fix the vehicle. Follow up regarding the status of the repairs often times were not timely. Specifically I talked to a service advisor on 07/28/2020 and then I followed up three times until I was able to receive a call back on 08/14/2020. It's unclear why it took over two weeks to receive an update on my vehicle.
Nick f. from Elyria Hyundai responded on 09/01/2020

We apologize about the communication issue.  We are working our hardest to make the situation right


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700
Nick f. from Elyria Hyundai responded on 09/09/2020

Either the information you were told about your vehicle was either incorrect or it was not explained correctly. would it be ok to contact you to clarify ?


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

WF
William F.
Rocky River, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020 Category: Service
Distance from our house is farther than I like
Service was performed adequately
Nick f. from Elyria Hyundai responded on 09/01/2020

Thank you for your feedback.  We pride ourselves on your happiness.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

Verified Customer
Elyria, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020 Category: Service
Friendly
They came check to see I was doing during the schedule service.
Nick f. from Elyria Hyundai responded on 08/26/2020

We take care of our customers as well as there vehicles.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

EC
Erica C.
Sheffield Lake, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020 Category: Service
Erica C
Service here is fast and efficient!
Nick f. from Elyria Hyundai responded on 08/26/2020

We know you time is valuble. getting your vehicle in and out is our goal.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

Verified Customer
Avon, OH
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020 Category: Service
good service
service was greata and it works great
Nick f. from Elyria Hyundai responded on 08/17/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

RW
Renardo W.
Cleveland, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020 Category: Service
Great Service Leader and Team..
I absolutely love taking my car to Elyria Hyundai. When I have a car issue the service team work hard and fast getting me in and out.... Kudos to Elyria Hyundai Service Department
Nick f. from Elyria Hyundai responded on 08/10/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

NR
Natasha R.
Elyria, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service
Service was friendly and helpful would definitely recommend!!
Nick f. from Elyria Hyundai responded on 08/07/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

MS
Matthew S.
Grafton, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020 Category: Service
busy never have the time to bring car over. Once I had the Tuscon over for repair the car was done , that evening
excellent
Nick f. from Elyria Hyundai responded on 08/07/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

CD
Christopher D.
Norwalk, OH
2019 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020 Category: Service
Review
N/a
Nick f. from Elyria Hyundai responded on 08/03/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

KM
Kathleen M.
Avon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020 Category: Service
People
Very helpful
Nick f. from Elyria Hyundai responded on 08/03/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

TA
Terri A.
Lorain, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020 Category: Service
Kona
Oil and filter changed and a car wash too. Workers there are nice and courteous I haven’t taken my car anywhere else.
Nick f. from Elyria Hyundai responded on 07/25/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700

PA
Phillip A.
Oberlin, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020 Category: Service
Clean and friendly
Always treat you like a friend very nice people. Always explain everything to you about your service would recommend there service dept.
Nick f. from Elyria Hyundai responded on 07/25/2020

Thank you for being a part of the Elyria Hyundai family! Remember, any questions, comments , or anything else you need , don't hesitate to call. We strive to be a 5 Star Dealership.


        Nick Fazio and Erica Bailey  
Elyria Hyundai Service Management Team
               440-324-7700