Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1009 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666661/5Overall Rating 4.6666661/5Overall Rating 4.6666661/5Overall Rating 4.6666661/5rating 4.6666661
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


IT
Iris T.
Lagrange, OH
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
They know me!
..

MD
Michelle D.
Elyria, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Fast service
The girl that helped me in the reception area of the service department was very nice and professional:)

PS
Philip S.
North Ridgeville, OH
2007 Hyundai Entourage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
The service department always does a great job in fixing the problems with your car. Erika and John are on top of the required service you need.

JM
James M.
Lady Lake, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Timely, great explanation of problem
Title says it all!! Good service!!

Verified Customer
Lorain, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Thank you
Clean and efficient

FS
Frank S.
North Olmsted, OH
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
good service
took my car on time, performed work & informed me of any potential problems & comoleted in reasonable amount of time

Verified Customer
Lorain, OH
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Free Oil Change
The service manager gave me a free oil change because they were backed up and I had to wait an hour and a half for my service. I call this great customer service and the reason I keep coming back!

RW
Renardo W.
Cleveland, OH
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Customer Satisfaction
They were friendly and very attentive to the customers.

MV
Maureen V.
Lorain, OH
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Another great job
Didn't know anything about the coupon. So glad it was given to me.

RL
Rosa L.
Lorain, OH
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Wonderful Staff & Great Service
Thank you for the great services you provide to the community. Mara (I hope this is her name) does a wonderful job in the Service Dept. She always have a smile and a welcoming demeanor. I was impressed because she remembered my name. She made me feel welcomed and appreciated. So happy to have her as part of your organization. Thank you Mara and have a wonderful day. I left your Dealership feeling great.

DB
Donald B.
Lorain, OH
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service is excellent
Very friendly and efficient.

RA
Raymond A.
Elyria, OH
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Adequate Service Appointment
Service was "Adequate" but not really "Outstanding"

DP
David P.
Avon, OH
2012 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Timely. Excellent communication. Quality work. Friendly. Thorough.
Got me in quickly. Thorough and quality work. I knew what was needed, accurate cost estimate and delivered when promised.

RP
Richard P.
Avon Lake, OH
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Friendly and professional.
I had a recall. They called several times to get my attention. Set a time. They did the repair, washed the car and had it ready when they said they would. There is a nice waiting area that I did not need. I like this dealership.

Verified Customer
Sheffield Lake, OH
2014 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
The people
Service is good

Verified Customer
Fairview Park, OH
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Great service
Thank you!!

JR
Jane R.
Elyria, OH
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Hyundai service
Conveniently located, very prompt and efficient

CH
Csongor H.
Amherst, OH
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Happy with my dealership
Always great service

Verified Customer
Elyria, OH
2008 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2018 Category: Service
great service
Stan in service was very personable and helpful. First time I've met him, great addition to staff

CA
Carl A.
Lorain, OH
2012 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/03/2018 Category: Service
Better known what’s wrong with your car
Don’t lie about what people really needs done on their Car after checked out
JOHN P., Service Director from Elyria Hyundai responded on 09/04/2018

Mr. Abram,

I am very sorry your last visit was not a good one.  We strive for high levels Customer Satisfaction and it seems we let you down.  Please accept a FREE oil change and tire rotation on your next visit.  Just present this email to the Advisor at check in and we will honor it.  We appreciate your business and look forward to your next visit!  Thank you and have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com