ReScore Reviews™ (25)

ReScore
Overall Rating 4.5999992/5Overall Rating 4.5999992/5Overall Rating 4.5999992/5Overall Rating 4.5999992/5rating 4.5999992
Original
Overall Rating 2.36/5Overall Rating 2.36/5rating 2.36rating 2.36rating 2.36
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Was treated with respect and courtesy from the moment I called. service was excellent. I
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 11:37 AM
DAVID S. on 10/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"There friendliness!"
We always have a great experience, when dealing with Elyria Hyundai!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 10:48 AM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keep coming back"
The team at Elyria Hyundai takes good care of me and my vehicle!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/21/2017 05:24 AM
Fred B. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"having service performed in a timely manner."
good job.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:01 PM
John P., Service Director at Elyria Hyundai responded on 10/19/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Beth W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous people and honest"
I was very pleased with the honesty of the employees. It happened that my car was scrapped during the oil/recall service and I was informed and the arrangements were made to correct it. So nice to deal with honest folks.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 09:28 AM
John P., Service Director at Elyria Hyundai responded on 10/19/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The Service Department is what makes the place great"
Mara Carder was the Service Advisor who helped me with the servicing of my car. I cannot say enough nice things about this lady. She was most helpful, friendly, knowledgeable and took time explaining things.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:27 AM
John P., Service Director at Elyria Hyundai responded on 10/19/2017

Thank you very much for your feedback.  If there was any reason we did not earn a 5 out of 5 on your last visit please let me know.  Anything less than 5 is a failing grade for us so if we fell short in some area please let me know.   We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
DENISE C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
They did my service promptly and correctly, and Mara is always so nice. The popcorn was fresh too!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:31 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
James S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
The only minor point I could recommend is to vacuum out the trunk when/if you vacuum the inside if cleaning....but that is such a minor point....
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:47 AM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Hope T. on 10/16/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Brakes?"
The dealer recommended rear brakes and a brake fluid flush. Received a second opinion and the certified mechanic said that 25% ofbrakes left no action necessary at this time.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:35 PM
Andrew B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, no pressure"
Enjoyed working with everyone at the Elyria dealer. Great experience and will definitely recommend to anyone interested in purchasing a new car.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 12:29 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Roxanne M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
John Polt and his service staff always take great care of me every time I come in for service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 12:14 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Steven B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 12:13 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"VERY CLEAN AND WELL ORGANIZED"
VERY GOOD
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 10:18 AM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality "
Tuned my car up real nice
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 12:50 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Christine K. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is very nice. No rudeness. No feeling like you're in the way or inconveniencing anybody."
No pressure about anything. Jenny was so helpful with my warranty questions. Wish I would have talked to her a year ago!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 04:50 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Margaret N. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service, great people"
quick and easy
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:52 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Took my 2016 Sonata in for a reasonably priced 4 wheel alignment. Work was done in a timely manner and I am satisfied with the quality of workmanship.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 02:48 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Fast"
We go here for all of the maintenance on our Hyundai Veloster and I love how friendly the staff is.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:33 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Christine B. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service"
good customer service
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:21 PM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Karen U. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Get in, get out."
Been going to this dealership for several years and have never had a problem. Nice waiting area.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/07/2017 07:52 AM
John P., Service Director at Elyria Hyundai responded on 10/17/2017

Thank you very much for your positive review. We appreciate your business and look forward to your next visit. Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Displaying Review 1 - 20 of 702 in total