ReScore Reviews™ (1)
I called and made an appointment for the following day for an alignment and tire balance then left my truck over night with the early bird service at En-tire.
When I received my truck back I drove it to Kansas City and the steering wheel was shaking so much it unnerved me. When I called I talked with Michael and tried to get clarity on want work was done and was cut short with a statement of, “do you want to bring it back it and have it checked out?”
Long story short, Michael found that my tires were rotated not balanced and I also had a damaged wheel. Michael seemed angry and hateful. He said that the work-order clearly stated rotate. He didn’t address if I had marked the early bird work request for a balance or if I had made the mistake of checking the rotate box. I had to ask him several time to balance the tires and to place the bad rim on the back.
I remained claim and was polite, but I was treated with disrespect and was charged $35. If Michael had shown me that I had requested a rotation and not a balance that would be one thing and the $35 would not be an issue. But to be treated with hostility is an issue.
Caralane, It was a pleasure speaking with you today. As people usually find, customer service concerns are usually communication problems. Thank you for allowing me to work with you to resolve this weeks concern and address our system for you to avoid errors in the future.