Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2229 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3333326/5Overall Rating 4.3333326/5Overall Rating 4.3333326/5Overall Rating 4.3333326/5rating 4.3333326
Original
Overall Rating 2.18519/5Overall Rating 2.18519/5rating 2.18519rating 2.18519rating 2.18519
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Alsip, IL
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Easy service experience
We have purchased several cars from Ettleson and have gone to the service department multiple times for both warranty repairs and general service. We are always treated fairly and like family. I appreciated the ability to text with my serviceman this last appointment., that was very convenient!

Verified Customer
Palos Park, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Oil change
Great service!

Verified Customer
Willow Springs, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Service
Great experience

AG
Alvaro G.
Willow Springs, IL
2012 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
Friendly and comfortable
Pleased with the service provided

Verified Customer
Lemont, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Service
Great

RN
Rollin N.
Westmont, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Always the best service!
Professional and friendly atmosphere. Rich Gibbons does an excellent job at providing an efficient and comprehensive service experience.
KRISTA M E. from Ettleson Hyundai responded on 09/21/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

PM
Paula M.
Villa Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2018 Category: Service
Going down
The place used to be really awesome. You could go and get a good deal and leave feeling like you made a good choice. They offered free snacks and free drinks. That is no more faith raise their prices to cover for the new building and this is just ridiculous and uncalled for. Not sure I’ll buy another car from them. I have brought five from them already
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. I apologize for not meeting your expectations here in the service department. I will have the service manager give you a call to further discuss this issue.

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

ZO
Zeman O.
Countryside, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Ettleson Service Department
Excellent experience
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

KP
Karen P.
Justice, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service Is Excellent
Every time I've gone to get my oil changes, everyone is very friendly & helpful. They get the work done fast, even last time I went there was a recall & the service was still fast & excellent. We will be buying our next car at Ettleson again.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

Verified Customer
Chicago, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service dept
I got in and out on a Saturday for an oil change and tire rotation in record time!
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

YJ
Yale J.
Darien, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent
Great quick service, as always.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

DM
Domonic M.
Bridgeview, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
service writer
what can I say? but pretty much that Ryan he handles his customers with EXCELLENT SERVICE!!!!!. he never skips a beat when he handles my car. even though my car was past the time frame. he came 10 min before to let me know what was going on and what was being finish. I definitely appreciate the hard work ryan puts in. keep it up!!!! let ryan know that the tire noise has dimed down alot
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

RP
Robert P.
Riverside, IL
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Rich in service handles other customers regardless of age and me as his number one priority.
Rich in service is able to diagnose issue and recommend solutions that I have not seen at other dealerships that I have purchased cars at in the past. This means that when I have a problem with my Hyundai, it's fixed with one visit to the service. This is important to me with my busy work schedule. This is a talent that Rich brings to Ettelson Hyundai that other dealerships don't have and wish that did have.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

Verified Customer
Chicago Ridge, IL
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Great and fast service!
The service for my vehicle was done in a fast manner! Ross was very helpful and eager to help.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

LM
Lori M.
Willow Springs, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Prompt service.
I had an oil change and was in and out in less than an hour.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

AV
Angkana V.
Chicago, IL
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Friendly Service
Rich always makes servicing my car a great experience. He is very knowledgeable and patient with my questions! Thanks Rich!
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

Verified Customer
Plainfield, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service At Ettleson Hyundai
Rich from the service department provided excellent service.
KRISTA M E. from Ettleson Hyundai responded on 09/20/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

ML
Matt L.
La Grange Park, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Service Every Time
Ryan and his team always do great work work. My brakes were really bad and Ryan took my car in without hesitation and fixed it up like new. I always appreciate the honesty and fair prices.
KRISTA M E. from Ettleson Hyundai responded on 09/18/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

RR
Ruth R.
Bellwood, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Respectful, courteous, friendly
The staff was great and I was in and out sooner than expected.
KRISTA M E. from Ettleson Hyundai responded on 09/18/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson

Verified Customer
Riverside, IL
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Service support is excellent.
Service department staff go out of their way to meet and exceed expectations.
KRISTA M E. from Ettleson Hyundai responded on 09/18/2018

Thank you for taking the time to provide us with your feedback. We appreciate you being a part of our family here at Ettleson Hyundai!

Krista Engel
Customer Service 
Ettleson Hyundai 
708-491-0200
kengel@ettleson