business image

Eugen's Auto Sales & Repairs

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(12 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
50
Net Promoter Score ®

Business Details

Contact
(215) 543-9603

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8917 Frankford Ave Philadelphia, PA 19136-
Eugen's Auto Sales & Repairs' Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(12 Reviews)

TW
gravatar
Ty W.
Spruce Creek, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2024
0
2001 Camry
This garage cost me over 1k more than what it should and diagnosed my car wrong twice. A basic coil pack and spark plug tune-up is all it needed. I had to tow it from here to another shop after they told me my motor was shot. They completely disassembled my motor which was unnecessary and told me my valve caps/pistons compression were failing. Nightmare experience and money wasted. Alan is a nice guy but I can’t warn you enough about the mechanics and wasted time on labor and diagnosis. My motor was fine and passed compression at the other shop and we reassembled and runs fine.

TW
gravatar
Ty W.
Philadelphia, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2024
0
2001 Camry
This garage cost me over 1k more than what it should and diagnosed my car wrong twice. A basic coil pack and spark plug tune-up is all it needed. I had to tow it from here to another shop after they told me my motor was shot. They completely disassembled my motor which was unnecessary and told me my valve caps/pistons compression were failing. Nightmare experience and money wasted. Alan is a nice guy but I can’t warn you enough about the mechanics and wasted time on labor and diagnosis. My motor was fine and passed compression at the other shop and we reassembled and runs fine.

CY
gravatar
Carol Y.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
10
Car service
I have been going here for over 6 years everyone here is wonderful. I love Molly she is so nice n personable we always have a great conversation n she is very helpful. Chris is the best mechanic he always works on my cars n he does a great job. I would never go to anyone else they are the best around.

JM
JAMES M.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Great work
The staff was extremely nice, and they did a great job working on my car. I brought my car in to have the brakes checked and Mike checked all my brakes as well as made sure my tires were good and got me back out on the road in no time.

UG
ULYSSES G.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Fair pricing and honesty
I’ll have been coming here for years when It was managed by Eugen because of his honest pricing and they not trying to sell me something I didn’t need. It seems that the new management is continuing that tradition so I will continue to bring my vehicle here.

EG
gravatar
ESMERALDA G.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Excellent service !!!
I met Eugene’s years ago when my aunt bough her Infiniti there. A year after I bought my first car and before I knew it I went back for my second! Throughout the years I’ve had a lot of work done on my car and family’s. The people at Eugene’s starting from mister Michael to Eugene and both their wives and now the new owner Pete and their mechanics Kris and Mike are some of the best people I will ever get to k ow. For every problem I have I call and stop in at any time whatsoever they tell exactly what the problem is they are very transparent and do things the right way without trying to do unnecessary things. I recommend everyone to visit not only to find great cars but also to get work done on their cars from them. Lovely people, feels like a part of a family!! You will not be disappointed !!! I’m definitely not and will continue to recommend this dealership anytime!!! Prices are reasonable and their work ethics are impeccable !!!!

WH
Walter H.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Inspection
Been dealing with them for many years. Wouldn’t go any other place. Thanks guys

LY
gravatar
LISA Y.
Philadelphia, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2021
verified customerVerified Customer
0
No integrity, poor workmanship, rude, dishonest and overall justAwful,
I paid 500+ Rear brake job from the company DBA Eugene in 6/24/21. My brakes gave out without warning on 9/16/21. When I took the car back to Eugene”s, Chris’ diagnosis was “the mechanic neglected to secure the bolts of the r/r caliper” (not knowing the work was done there. When I told him the work was done there, he asked me to bring in the receipt. He said he would clean the caliper and tell the auto store the part was defective so they would replace it under warrantee(dishonest). He then told me I would pay 100.00 for labor. Molly called the next morning and said the car was ready and my bill was 270.00. I was confused. I was told the increase was due to parts and labor for brake pads and caliper. My argument was I paid for pads, rotors caliper, and install in June.and the botched job caused the brakes to wear prematurely. After a heated and rude(on their part) exchange of words and threats between Chris, Mike and myself, I paid 176.00 to get my car back I wish they would have acknowledged their mistake and stood by their work and word. I went to Eugen by a recommendation. Now, not only would I NOT recommend them, I feel obligated to warn the public about them. When Eugene was there , he ran a fair and respectable company. These people doing business as Eugene is neither. Their negligence caused a life threatening situation for me and my passengers and I paid for this service twice. I cry at injustice and the company DBA Eugene made me cry.
Pete P. from Eugen's Auto Sales & Repairs responded on 11/08/2021 09:13 AM

As the new owners of Eugen’s Auto Sales & Repairs, we did everything we could to be straight and honest.  We run a reputable business with hundreds of happy customers. 

On 06/24 had her vehicle repaired at Eugen’s Auto Sales & Repairs, Inc.  She paid $96 for Rear Rotors; $56 for Rear Brake Pads;  $180 for Labor for R&R Rear Brakes, Rotors & & R/R Caliper. They bled her brake system, and she also paid $140 for the R/R Caliper Assembly.

On 10/15 brought the vehicle in to the new owners, Big Pete & Sons LLC. D/B/A Eugen’s Auto Sales & Repairs for a diagnostic. 

She discussed the following  with our mechanic, Chris.
1)      Replacing the defective caliper at no cost.
2)      Chris agreed to only charge labor of $100+tax to replace the caliper.
3)      T he need to replace the brakes which were destroyed by the defective caliper.
4)      Reviewed the photos of the severe rust issue with the vehicle.  The whole rear end of the vehicle is completely           rusted out and was advised not to drive it.
5)      She agreed at the time to have the brakes replaced plus pay $100+tax for the labor.

The agreed upon work was completed 10/16. The invoice was initially written up incorrectly for $200 in labor which was corrected when she arrived. The bill came to 151.90+tax for a total of 164.05.  she claimed she was only told that she had to pay the labor cost of $100 and not for the brakes.

 She did not want to pay for the brakes, so we offered to put her original bad brakes back on so she would only have to pay the $100+tax for the labor.  We stood by our word to charge $100 for labor only.  We did her a favor by returning the caliper as defective and replacing it with a brand new caliper. 

We’re sorry she felt this way about us, however, we did everything we could to make this a correct and fair transaction.

Thank you!


CM
CRAIG M.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Great service
Awesome service

CL
CLAUDIA L.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Car needed yearly inspection
Awesome service. I am always pleased.

AD
ANTHONY D.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
A.D
The are really friendly and helpful

AA
gravatar
Alfred A.
Philadelphia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Major engine repair
Fantastic service and price. Chris and the team really know their craft. I highly recommend them

Displaying all 12 Review
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(722 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,139 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,637 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(548 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(281 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.