Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

243 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
90% Would Recommend
Latest Review 7 days ago

Reviews


CP
Cam P.
Burbank, IL
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Cam said the facility does good work and they work hard at their job. He was very satisfied with the work that was completed.
This review was collected via phone interview by Customer Research Inc.

CP
Cam P.
Burbank, IL
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Cam said the facility does good work and they work hard at their job. He was very satisfied with the work that was completed.
This review was collected via phone interview by Customer Research Inc.

DC
DARNELLA C.
Chicago, IL
Saturn Ion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2018
Overcharge but Under Deliver
I brought my car in for a new engine and explained the car had been sitting and requested they check everything as this car was for my daughter who is a new driver.
The engine was installed (I was never given proof of the miles on the engine but charged a lot of money!) and a week later I had to bring it back for brake lines that were dragging, and the coolant light was on. The coolant light was not repaired it’s still on.
The next day I took my car to the Chevy dealership for the required Saturn recalls and they refused to let me take the car off the lot because the brake and transmission lines were leaking. This cost me an additional $1200!!! American Auto had already charged over $3600 and I was left with unfinished work and major missed repairs. According to the service manager at the dealership those lines leaking could have been deadly.

I put my trust and my car in the hands of American Auto and I am still paying for repairs they missed (struts).

I can say that I have learned a valuable lesson and will make much better decisions in companies I trust with major repairs.

OV
Oscar V.
Chicago, IL
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Oscar said the business provided him with good service.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
Chicago, IL
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Luis said the business provided good service and the prices were also good. However, he said it took too long for an oil change.
This review was collected via phone interview by Customer Research Inc.

MA
Manuel A.
Chicago, IL
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Manuel said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

JF
Jaclynn F.
Laguna Niguel, CA
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Jaclynn said the workers were great. They helped her with all the information she needed, and worked on her vehicle pretty well.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Chicago, IL
Oldsmobile Intrigue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Andre said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JH
Joshua H.
Chicago, IL
GMC Sierra 1500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
Joshua said the facility wanted him to pay additional money for a part connected to the original service. He was charged incorrectly for the part. The vehicle was returned five or six days later than promised. When the vehicle was returned, he waited two hours for a test drive to make sure the vehicle was running alright. There were issues with the payment method he chose. A service person spoke to his father in a rude manner.
This review was collected via phone interview by Customer Research Inc.

MM
Marcos M.
Chicago, IL
Chevrolet Spark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Marcos said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JM
Jose M.
Chicago, IL
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Jose's brother. He said they were happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

MC
Michal C.
Chicago, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Michal said the staff are friendly and honest. The business provides good service.
This review was collected via phone interview by Customer Research Inc.

MA
Muhammed A.
Orland Park, IL
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Muhammed said his experience was very good.
This review was collected via phone interview by Customer Research Inc.

AG
Andres G.
Chicago, IL
Saturn L200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Andres said his experience at the business was extremely satisfactory. The staff explained a lot of different aspects of his vehicle and gave him options, which he appreciates.
This review was collected via phone interview by Customer Research Inc.

DM
Delores M.
Chicago, IL
Honda Accord Cpe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2018 Category: Service
Deloris said they cost too much just to plug a tire.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Chicago, IL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Anthony said the staff was fast, and knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

JS
Jose S.
Illinois
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Jose said this facility provided service at an affordable price.
This review was collected via phone interview by Customer Research Inc.

DJ
David J.
Chicago, IL
Dodge Journey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2018 Category: Service
David said his experience with this business was average but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Chicago, IL
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Elizabeth said the staff was polite and the service was quick.
This review was collected via phone interview by Customer Research Inc.

MM
Michelle M.
Chicago, IL
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018
Great repair shop
They have excellent customer service and a friendly staff. They were very efficient with the work they did on my car and even showed me the repairs after they finished. Would go there again for service.