Father And Son Auto Service LTD


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

134 Reviews

98% Would Recommend
Latest Review 4 months ago

Greg O. on 07/25/2017
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"No way, no how"
My wife ran out of gas which caused some problem with some part that had to be replaced. They had to disassemble the entire AC system to get to the problem and that took a lot of time (which is what Scott at the front desk told me), which cost me over $1100 with the extra labor. However, the wife loves the piece of junk and it's better than getting a new car with payments, so I had it fixed. When we got the car back, the AC no longer worked so I took it back in and all of sudden, the compressor was bad. The AC was working fine before we took it in and I told them so, without success. Cost to fix something that was working fine? $650. So they had to take apart the entire AC, but somehow that wasn't the issue. Now I've spent over $2000 with this shop in the last year, but when I nicely said I didn't want to have it fixed, Scott seemed like he was angry with me. Angry with me because I smelled a rat? I guess. Took it to another shop in town to look at it and it will cost me $120 to get it fixed. We're nearing the end of summer so I'll wait until next year to get it fixed (the wife doesn't care), but this place just lost the perfect customer; one who buys old cheap cars which always need work.
Service Date: 07/20/2017
Review Created: 07/25/2017 03:51 PM
Jody S. on 07/14/2017
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"Honest and Fair Prices "
They have serviced my vehicle for years and helped me several times in a pinch. Given me rides home, and went above and beyond . Prices are very reasonable and they don't try to get you to do unneeded services or repairs. Trustworthy service. Highly recommended!
Service Date: 12/06/2016
Review Created: 07/14/2017 03:50 PM
Tom V. on 07/01/2016
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"very trustworthy"
great service,done fast to get you back on the road,with very reasonable prices, no hidden costs, tells you up front what has to be done, very professional
Vehicle: Chrysler
Service Date: 06/29/2016
Review Created: 07/01/2016 04:01 AM
Ajt S. on 06/27/2016
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Ajt said she took her vehicle to this business because she was hearing a sound. She thought it would be a major problem but it was a very simple fix and they did it in a jiffy with no charge because it was so simple. The service was prompt. They were really nice and she appreciates this business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/24/2016
Review Created: 06/27/2016
This review was collected via phone interview by Customer Research Inc.
Don G. on 06/24/2016
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Spoke with Karen. She said the service at this business is excellent. It's really nice to have a place like this to go to in Crown Point. She recommends this business for service.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/21/2016
Review Created: 06/24/2016
This review was collected via phone interview by Customer Research Inc.
Dan L. on 06/23/2016
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Dan said they did a great job and they had nice prices.
Vehicle: Buick Century
Category: Service
Service Date: 06/02/2016
Review Created: 06/23/2016
This review was collected via phone interview by Customer Research Inc.
Joe M. on 06/23/2016
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Joe said they were super fast and detailed about what he needed in the future. They were honest about what he needed and what the cost would be.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/20/2016
Review Created: 06/23/2016
This review was collected via phone interview by Customer Research Inc.
David H. on 06/20/2016
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David said the service provided by this business was the best. He could not complain because they did the service in a timely manner. His vehicle is running fine.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/16/2016
Review Created: 06/20/2016
This review was collected via phone interview by Customer Research Inc.
Brian B. on 06/18/2016
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Brian said they did a good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/10/2016
Review Created: 06/18/2016
This review was collected via phone interview by Customer Research Inc.
Martha M. on 06/18/2016
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Spoke with Landon. He said the employees are incredible.
Vehicle: Ford Taurus
Category: Service
Service Date: 06/09/2016
Review Created: 06/18/2016
This review was collected via phone interview by Customer Research Inc.
Greg O. on 06/18/2016
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Greg said this business has good staff, they accomplished what he needed them to do, and they had fast service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 06/09/2016
Review Created: 06/18/2016
This review was collected via phone interview by Customer Research Inc.
Stunn R. on 06/16/2016
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"very good service"
very fast very friendly service!!!!!!!!!!!!!!! they tell what needs to be fixed and what you can hold off on dan and his crew are a God send!!!!!!!!!!!!
Vehicle: Chevrolet Cobalt
Service Date: 06/15/2016
Review Created: 06/16/2016 02:37 AM
Alec W. on 06/04/2016
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Alec said this business is quick, friendly and he received good service.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/01/2016
Review Created: 06/04/2016
This review was collected via phone interview by Customer Research Inc.
Guan Y. on 05/27/2016
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Guan said the air conditioner is still not blowing out cold air.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 05/11/2016
Review Created: 05/27/2016
This review was collected via phone interview by Customer Research Inc.
Kristine C. on 05/26/2016
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Kristine said they were fast, accurate, nice and knowledgeable.
Vehicle: Dodge Charger
Category: Service
Service Date: 05/23/2016
Review Created: 05/26/2016
This review was collected via phone interview by Customer Research Inc.
Roger M. on 05/20/2016
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Roger said he thinks they are very honest. He really appreciates them giving him the price up front and sticking with the same price. They do a great job all the way around.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 05/16/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
Dave W. on 05/20/2016
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Dave said the service is prompt and they gave good advice.
Vehicle: Honda Accord
Category: Service
Service Date: 05/18/2016
Review Created: 05/20/2016
This review was collected via phone interview by Customer Research Inc.
Rosemarry D. on 05/16/2016
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RoseMarry said the service was good.
Vehicle: Scion xA
Category: Service
Service Date: 05/13/2016
Review Created: 05/16/2016
This review was collected via phone interview by Customer Research Inc.
Bill H. on 05/14/2016
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Bill said he has to bring his vehicle back to the business for an engine code. He likes the owner because he is honest. He gives him good advice, and there is no pressure.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/09/2016
Review Created: 05/14/2016
This review was collected via phone interview by Customer Research Inc.
Sarah S. on 05/14/2016
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Sarah said the customer service is good, they are timely and thorough.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 05/10/2016
Review Created: 05/14/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 134 in total