Father And Son Auto Service LTD

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

134 Reviews

98% Would Recommend
Latest Review 11 months ago

Reviews


GO
Greg O.
Crown Point, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2017
No way, no how
My wife ran out of gas which caused some problem with some part that had to be replaced. They had to disassemble the entire AC system to get to the problem and that took a lot of time (which is what Scott at the front desk told me), which cost me over $1100 with the extra labor. However, the wife loves the piece of junk and it's better than getting a new car with payments, so I had it fixed. When we got the car back, the AC no longer worked so I took it back in and all of sudden, the compressor was bad. The AC was working fine before we took it in and I told them so, without success. Cost to fix something that was working fine? $650. So they had to take apart the entire AC, but somehow that wasn't the issue. Now I've spent over $2000 with this shop in the last year, but when I nicely said I didn't want to have it fixed, Scott seemed like he was angry with me. Angry with me because I smelled a rat? I guess. Took it to another shop in town to look at it and it will cost me $120 to get it fixed. We're nearing the end of summer so I'll wait until next year to get it fixed (the wife doesn't care), but this place just lost the perfect customer; one who buys old cheap cars which always need work.

JS
Jody S.
Crown Point, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017
Honest and Fair Prices
They have serviced my vehicle for years and helped me several times in a pinch. Given me rides home, and went above and beyond . Prices are very reasonable and they don't try to get you to do unneeded services or repairs. Trustworthy service. Highly recommended!

TV
Tom V.
Crown Point, IN
Chrysler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016
very trustworthy
great service,done fast to get you back on the road,with very reasonable prices, no hidden costs, tells you up front what has to be done, very professional

AS
Ajt S.
Crown Point, IN
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Ajt said she took her vehicle to this business because she was hearing a sound. She thought it would be a major problem but it was a very simple fix and they did it in a jiffy with no charge because it was so simple. The service was prompt. They were really nice and she appreciates this business.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Crown Point, IN
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2016 Category: Service
Spoke with Karen. She said the service at this business is excellent. It's really nice to have a place like this to go to in Crown Point. She recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

DL
Dan L.
Crown Point, IN
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Dan said they did a great job and they had nice prices.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
Crown Point, IN
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Joe said they were super fast and detailed about what he needed in the future. They were honest about what he needed and what the cost would be.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Crown Point, IN
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016 Category: Service
David said the service provided by this business was the best. He could not complain because they did the service in a timely manner. His vehicle is running fine.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Schererville, IN
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2016 Category: Service
Brian said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MM
Martha M.
Kouts, IN
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2016 Category: Service
Spoke with Landon. He said the employees are incredible.
This review was collected via phone interview by Customer Research Inc.

GO
Greg O.
Crown Point, IN
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2016 Category: Service
Greg said this business has good staff, they accomplished what he needed them to do, and they had fast service.
This review was collected via phone interview by Customer Research Inc.

SR
Stunn R.
Crown Point, IN
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2016
very good service
very fast very friendly service!!!!!!!!!!!!!!! they tell what needs to be fixed and what you can hold off on dan and his crew are a God send!!!!!!!!!!!!

AW
Alec W.
Merrillville, IN
Volkswagen Jetta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Alec said this business is quick, friendly and he received good service.
This review was collected via phone interview by Customer Research Inc.

GY
Guan Y.
Crown Point, IN
Pontiac Grand Am
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2016 Category: Service
Guan said the air conditioner is still not blowing out cold air.
This review was collected via phone interview by Customer Research Inc.

KC
Kristine C.
Valparaiso, IN
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Service
Kristine said they were fast, accurate, nice and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

RM
Roger M.
Lake Station, IN
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016 Category: Service
Roger said he thinks they are very honest. He really appreciates them giving him the price up front and sticking with the same price. They do a great job all the way around.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Merrillville, IN
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016 Category: Service
Dave said the service is prompt and they gave good advice.
This review was collected via phone interview by Customer Research Inc.

RD
Rosemarry D.
Crown Point, IN
Scion xA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
RoseMarry said the service was good.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Indiana
Chevrolet Impala
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2016 Category: Service
Bill said he has to bring his vehicle back to the business for an engine code. He likes the owner because he is honest. He gives him good advice, and there is no pressure.
This review was collected via phone interview by Customer Research Inc.

SS
Sarah S.
Crown Point, IN
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2016 Category: Service
Sarah said the customer service is good, they are timely and thorough.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 134 in total