Federal Auto Service & Towing


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

24 Reviews

96% Would Recommend
Latest Review 5 days ago
Valued Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great as always! "
I am never disappointed with the service provided by Federal Automotive Service & Towing. The staff there are always friendly and I can trust the work they perform on any of my vehicles. Keep up the great work Federal. I am so glad that I never have to worry about my car all thanks to the staff at Federal.
Vehicle: Dodge
Service Date: 12/11/2017
Review Created: 12/13/2017 05:19 AM
Magaly R. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Magaly said she had an excellent customer service experience.
Vehicle: Mazda CX-9
Category: Service
Service Date: 12/01/2017
Review Created: 12/06/2017
This review was collected via phone interview by Customer Research Inc.
Paula M. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paula said the facility was very thorough.
Vehicle: Nissan Sentra
Category: Service
Service Date: 11/22/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
David M. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said there were no problems with this business.
Vehicle: Ford Expedition
Category: Service
Service Date: 11/22/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Joe L. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said the business has good service.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 11/24/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 11/29/2017

Thank You! We strive to provide great service! 

Amanda C. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amanda said the service was good.
Vehicle: Kia Optima
Category: Service
Service Date: 11/20/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Carlos M. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carlos said he appreciated the very good service this business provided.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Chaya R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chaya said the service was prompt and reliable. The communication was good and reassuring.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/13/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Ashley C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said this business is great. They're quick and flexible. They did a good job when she was in a bad situation.
Vehicle: Ford Focus
Category: Service
Service Date: 10/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said the business had good service and they provided him with a good experience.
Vehicle: Subaru Legacy
Category: Service
Service Date: 10/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Maynor A. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Maynor said Pat was amazing and he did a tremendous job. He liked that the staff was professional and kind. He was very happy with the service.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 10/12/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 11/29/2017

Thank you, Maynor We will be sure to give Pat a pat on the back! 

Mark S. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mark said he would recommend the business for service.
Vehicle: Pontiac G6
Category: Service
Service Date: 10/21/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Ruth W. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ruth said they did an excellent job. She was happy and satisfied.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Tarlan M. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tarlan said he had a smooth experience. There was no wait time and the business had good prices. He will be using them again.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
ENID Y. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appreciative "
My vehicle needed extensive repair and the staff at Federal Auto Service and Towing was very thorough inspecting and determining what needed to be done. During this the staff found the vehicle had frame damage and not worth the money to fix. Being a woman, most auto repair shops try to over charge or charge for unneeded repairs, but Federal Auto was straight forward regarding the situation, helping me avoid potentially expensive, irreparable repairs. Although I had to junk the vehicle, I very much appreciated their honesty and fair treatment. Thank you Federal Auto Service and Towing.
Vehicle: Mitsubishi Montero Sport
Service Date: 10/26/2017
Review Created: 10/27/2017 02:29 AM
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 10/27/2017

We appreciate you taking time to leave us a review. Our customers are all treated like family. And we would not let family make a bad investment.  

Ellen S. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ellen said she would recommend this business for service. She heard about them from Triple A.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Miguel M. on 10/26/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Miguel said he was disappointed with this business. After towing it several times to fix a hole in his vehicle's oil systems the staff bent the part near his muffler.
Vehicle: Lexus RX 350
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
JEFF / MARIA L. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast, convenient, friendly staff"
have never been had an issue. They always treat me (and my car) with the utmost of respect
Vehicle: Chevrolet Cavalier
Service Date: 10/10/2017
Review Created: 10/15/2017 10:45 AM
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 10/27/2017

We appreciate your input and we understand how important your vehicle is to you and that makes it just as important to us! 

DUSTIN M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Federal towing "
Great place! Guys at the front always polite and explain what's wrong with your car and what your options are. Even a simple oil change they update we on what the did.
Not once have I ever had an issue with a mechanic here. Always nice and have always fixed any issues ok any of my cars. I recommend these guys to everyone.

Thanks
Dustin Mazzucco
Vehicle: Dodge Durango
Service Date: 10/10/2017
Review Created: 10/11/2017 03:15 AM
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 10/11/2017

Thank You, Dustin, for such a great Review! We work really hard to offer the best possible environment for our customers, I am so happy to see that reflects on your service visits. The guys at the front desk are the best. They were happy to see your review!
Thanks again!

Brenda B. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brenda said they have been good to her. She lives right up the street from this business. They have assisted her with her transportation. Triple A is honored at this facility.
Vehicle: Honda Civic
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
79dd0657f4e272988f8a9d9becd40159?s=28
Manny R. at Federal Auto Service & Towing responded on 10/27/2017

We try our best to accommodate all of our customer's needs and We are glad we were able to assist you! And yes we are an AAA approved repair facility and we offer 10% off to all AAA Members.  

Displaying Review 1 - 20 of 24 in total