Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

96 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


KH
Kevin H.
Medway, MA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Kevin said they did the work. They were courteous, hospitable. They were good, informative and accommodating.
This review was collected via phone interview by Customer Research Inc.

MR
Matt R.
Danbury, CT
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Matt said the business does good work. They are very quick and easy.
This review was collected via phone interview by Customer Research Inc.

NS
Nabeel S.
Connecticut
Lincoln Town Car
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Nabeel said the business was slow with the repair work.
This review was collected via phone interview by Customer Research Inc.

SC
Settles C.
Danbury, CT
INFINITI M35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Settles said that the service at this business was just fine. He recommends them often.
This review was collected via phone interview by Customer Research Inc.

MM
Macki M.
Danbury, CT
Lexus RX 350
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/01/2018 Category: Service
Macki said the business did not call her to let her know the cost of the repair to her vehicle. She stated she felt they were too expensive for the repair that was done. Due to these reasons she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SM
suzanna m.
New Fairfield, CT
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Went to work fast & reliable.
Appreciate their professional service under the stressful situation that brought me there. Won’t forget the personal service and attention. Thank you.

MT
Mary T.
Ridgefield, CT
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Mary said this business took care of her in a very nice way.
This review was collected via phone interview by Customer Research Inc.

RB
Rob B.
New Milford, CT
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Rob said they are the best . They are polite, courteous and timely.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Connecticut
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Tom said the business is great.
This review was collected via phone interview by Customer Research Inc.

KK
Katrina K.
Bethel, CT
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Katrina said there was a bit of confusion with her repair and it took longer than she would of liked. Everything worked out at the end.
This review was collected via phone interview by Customer Research Inc.

MP
Michael P.
Newtown, CT
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Michael said the service was good.
This review was collected via phone interview by Customer Research Inc.

AM
Amilcar M.
Danbury, CT
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Amilcar said they did a very good job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

AL
Anthony L.
Danbury, CT
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Anthony said they are fast and reliable.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Danbury, CT
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Bill said he liked his service. The work was pretty good.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
New Milford, CT
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
John said the front bumper on the vehicle was scuffed and nothing was done about it. Otherwise, the service and the towing was terrific.
This review was collected via phone interview by Customer Research Inc.

MI
MARCIA I.
Danbury, CT
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2018
Professional, works with the customer!!
Came in for emissions testing, they were able to fit me in for an oil change at the same time without an appointment. The prices are great! Very professional only issue is they forgot to reset the oil change in the cars computer.. so now my oil light comes on when I start my car. Will definitely be back for any other service for my car.
Manny R. from Federal Auto Service & Towing responded on 07/06/2018

We are glad to hear you were satisfied with our service. We are sorry to hear our tech forgot to reset your oil light. Our Service manager will contact you regarding your oil light or you can stop by it should only take 30 seconds to reset. 


SC
Stephen C.
Connecticut
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Stephen said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Manny R. from Federal Auto Service & Towing responded on 07/06/2018

Thank you for the 5 star review! 


JT
jazzlyn T.
Brookfield, CT
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Jazzlyn said this business was good. The staff just didn't let her know where they put her keys so she spent some time looking for them.
This review was collected via phone interview by Customer Research Inc.
Manny R. from Federal Auto Service & Towing responded on 07/06/2018

Thank for the review! Sorry to hear you spent some time looking for your keys.  


MT
Marlon T.
Bethel, CT
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Marlon said the business always takes care of him.
This review was collected via phone interview by Customer Research Inc.
Manny R. from Federal Auto Service & Towing responded on 07/06/2018

Glad to hear you are satisfied with our service! 


LS
Laron S.
Danbury, CT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Laron said the business was attentive and took care of the issues.
This review was collected via phone interview by Customer Research Inc.
Manny R. from Federal Auto Service & Towing responded on 07/06/2018

Thank you for the 5-star review!