Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

124 Reviews

91% Would Recommend
Latest Review 2 days ago

Reviews


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Nuno A.
New Milford, CT
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Spoke with Nuno's girl friend. She said the staff was prompt, and kept in contact. The turn around time was quick.
This review was collected via phone interview by Customer Research Inc.

JG
JENNIFER G.
Danbury, CT
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
My car runs better than it has in years!
I didn't know what a difference it would be, but my car feels like new and I couldn't be happier. Thank you so much!

TB
Thomas B.
Danbury, CT
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Thomas said the service was good but the price was too high.
This review was collected via phone interview by Customer Research Inc.

RB
Raymond B.
Danbury, CT
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019 Category: Service
Raymond said that the facility completed his repair in an acceptable amount of time. They did the work right but he was charged a fee, on top of almost a thousand dollars of work, for an inspection that they could not complete because they were too busy at the time.
This review was collected via phone interview by Customer Research Inc.

JG
JENNIFER G.
Danbury, CT
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Job well done!
Great service with friendly staff! Would definitely return.

EO
Elvin O.
Danbury, CT
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2019 Category: Service
Elvin said the quote he was given over the phone doubled after the vehicle was inspected.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Danbury, CT
Ford Taurus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/09/2019 Category: Service
James said he went to the business for the lights. He felt like he paid too much for a basic service.
This review was collected via phone interview by Customer Research Inc.
Manny R. from Federal Auto Service & Towing responded on 01/17/2019

Hello James,

We are sorry to hear that you were unhappy with the price of the service rendered. The light that was one was the check engine light indicating a problem with the vehicle's engine. We have a Master Trained Technician with over 30 years expreience on staff specifically for these type of diagnostic repairs. You were charge a flat diagnostic fee that is quite common for any automotive repair facility. We constantly audit our prcing to ensure our pricing is competitive with other local shops.  


JP
James P.
Connecticut
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
James said the business was great. The one thing they could improve upon would be their prices.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Danbury, CT
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Friendly and excellent service
Friendly and Excellent service

RS
Ralph S.
Danbury, CT
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Ralph said the business is great. They did everything they said they would. Vinnie was great.
This review was collected via phone interview by Customer Research Inc.

AO
Alex O.
Danbury, CT
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Alex said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Danbury, CT
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018
VeryGood Repair shop
For many years I have gone to Federal Towing for auto checkup and repairs of my two cars. Overall I have been pleased with there work and helpfulness. I would recommend them for anyone looking for a very good auto shop.

MW
Michael W.
TRUMBULL, CT
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2018 Category: Service
Michael said the business tried to take advantage. They charged him $16.35 for a quart of oil, when he could have purchased it for $7.50. He stated that his transmission holds 16.2 quarts of oil but he was charged for 17.
This review was collected via phone interview by Customer Research Inc.

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ELIAS M.
Danbury, CT
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Berry frendly
I have a ride from the shop to myother car , berry good servis, and again at the end of the repair.

MC
Michael C.
Danbury, CT
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Michael said the service is good
This review was collected via phone interview by Customer Research Inc.

DD
Daniel D.
Brookfield, CT
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Daniel said the service was good.
This review was collected via phone interview by Customer Research Inc.

CC
Carlos C.
Danbury, CT
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Carlos said the staff was friendly and the work turned out great.
This review was collected via phone interview by Customer Research Inc.

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Frank F.
Danbury, CT
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2018 Category: Service
Frank said AAA had his vehicle towed. It was not fixed the way it should have been. As soon as the okay from insurance came through, it was fixed.
This review was collected via phone interview by Customer Research Inc.

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Kerina V.
Stratford, CT
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Kerina said the service was great, the staff helped her out, and she was in and out really quickly.
This review was collected via phone interview by Customer Research Inc.

LM
LORI ANN M.
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
First Rate service from Start to Finish
After 40 years of driving, I had my first flat tire on the way home from work last week. I was Frustrated not only because I realized the tire was sliced and couldn’t be repaired, but also because my new car didn’t have a spare. A call to AAA and within a short time a driver and tow truck showed up to rescue me. Carlos was pleasant, informative and offered advice on where to get my new tire. ( I had no idea what to do, as I have never needed a new tire) We went directly to Federal Towing and he assured some someone would help me as soon as they reopened in the morning. He even offered to drive me home! The next morning I spoke to Jerry and after a few phone calls he was able to find a tire and have the car ready the next day. Throughout the whole experience I was kept apprised of arrival times, completion times and cost. Both men were professional, honest and dependable. I felt that they truly had my best interest in mind.I would ABSOLUTELY RECOMMEND THEM..but hope I never have to use them again! Thank you !!!

Displaying Review 1 - 20 of 124 in total