Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1898 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.5555544/5Overall Rating 4.5555544/5Overall Rating 4.5555544/5Overall Rating 4.5555544/5rating 4.5555544
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


RG
Raymond G.
Roanoke, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Good Dealer
Service is easy to schedule, relatively timely to complete scheduled work. Convenient location.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/16/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CC
Charlotte C.
Roanoke, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service visit
The service team at First Team were courteous and assisted in making my time there as comfortable as possible. They offered snacks and a comfortable place to wait.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/16/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TM
Thomas M.
Roanoke, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great service
Always friendly and ready to do what you need done
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/16/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great service department
The representative who assisted me was very professional and personable. My car was serviced in an acceptable amount of time. Overall, I had a great experience.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/16/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

PH
Peggy H.
Callaway, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Last visit
Friendly and quick!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/16/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JD
Joyce D.
Roanoke, VA
2008 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Headlight blub replaced
Done in a timely manner with out delay.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/13/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Daleville, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great service
I dropped in without an appointment because my car had a light flashing. They took care of my car the same day and now I have peace of mind for my next trip.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

AD
Annmarie D.
Roanoke, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Wonderful business/ people
Always wonderful service and great people....
... true professionals on all levels- always...
Thank you First Team !! 😃😃😃
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CG
Cheryl G.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Sonata recall service
Friendly staff
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/11/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RM
Richard M.
Roanoke, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Good People
Ann was very good and help us with the throttle problem
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/11/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CF
Constance F.
Roanoke, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
People are nice
Been with hyundia for years
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/10/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Buchanan, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Nice
Nice people and nice waiting area.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/09/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Service
Very fast and friendly experience
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/07/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

KW
Kenneth W.
Roanoke, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great service
Thanks to the General Manager of the Hyundai dealership at First Team Auto for taking care of the clear coat issue on my 2015 Elantry Sport !
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/05/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Fast, professional and friendly service
Ann Dombrowski is always professional, friendly, and knowledgeable. The Service Department is the best.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/04/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DB
Debra B.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
First Team Hyundai rocks!
First Team Hyundai sold me a beautiful Sonata. From sales to service to collision repair, this is a great team to work with. After the Collision department team repaired the damage from a bad rear end accident, my Sonata looked perfect. The work was prompt and I was updated on the progress. The Service department team takes care of maintenance and they are the best. I'll be talking to First Team Hyundai about my next car. The Tucson looks like a lot of fun!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/04/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Oil change good
Several things needed attention so bill was over $500. But I trust that what was done to car was needed.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/03/2019

Thank you so much for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MH
Michelle H.
Vinton, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Staff and service
They are always easy to work with. They meet my schedule and get the work done promptly.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/03/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

VM
Vicki M.
Bedford, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great Service at First Team Hyundai
The service team at First Team Hyundai is awesome. Very knowledgeable and friendly. Fast and fair service. I see no reason to go anywhere else!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/03/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CB
Cynthia B.
Rocky Mount, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Never any surprises
The service is always excellent, the staff are friendly and courteous, I always know what to expect cost wise, and if anything shows up on the inspection, they always show me the part that needs replacing and ask if I want them to replace it. I think First Team Hyundai has a first rate service team.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 07/03/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com