Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 2076 Reviews )

ReScore Reviews™ (44)

ReScore
Overall Rating 4.6363648/5Overall Rating 4.6363648/5Overall Rating 4.6363648/5Overall Rating 4.6363648/5rating 4.6363648
Original
Overall Rating 2.29545/5Overall Rating 2.29545/5rating 2.29545rating 2.29545rating 2.29545
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


DK
Debbie K.
Roanoke, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
There always very polite and always get the work done
There always very polite and always get the work done. Thanks again
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Friendly staff. Staff seems to know their duties very well.
I would recommend First Team to friends and family because of their courtesy. They make sure their customers are satisfied with their services.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Huddleston, VA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
service
good service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DL
David L.
Roanoke, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
They care
One of the reasons I enjoy this dealership is that they seem to truly care about our experience. They know we're coming, know what we need, give us a nice place to wait, and do a good job of sharing information about our vehicle.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

WD
Walter D.
Covington, VA
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2019 Category: Service
Wasted time
No explanation or apology for a 2 hour oil change is ridiculous.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

I apologize for the extended wait time at your recent service visit.  Someone will be in contact with you to discuss your recent visit.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JC
Jeff C.
Roanoke, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Another fantastic service visit
Another great service visit... The staff are always so pleasant and helpful... They take great care of my 14 Santa Fe...
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/10/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

AJ
Alfred J.
Roanoke, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Unnecessary idling
Intermittent problems should be handled in a better fashion.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/09/2019

I am so sorry about your recent service visit experience.  I am out of town but I will have someone contact you regarding your concerns to see what we can do to make it right and come up with a plan to handle situations like this better in the future.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

ID
Ina D.
Roanoke, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Very helpful
Thank you
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MW
Mary W.
Salem, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Fast friendly service
The staff are always courteous and informative
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JS
Joseph S.
Roanoke, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Routine maintenance
The staff is always friendly and welcoming... my only issue is my window decal wasn't updated for my next service date.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/07/2019

Thank you for your feedback.  Do we need to mail you a sticker?  We would be happy to do that.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

VL
Vicki L.
Roanoke, VA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
They are helpful
Would buy here again
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TM
Terence M.
Callaway, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Friendly, helpful, clean.
We are always satisfied,
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/04/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SH
Sue H.
Rhoadesville, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Love the service!
The customer service.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/04/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TS
Thomas S.
Lynchburg, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Hyundai first team in Roanoke..
We bought our 2018 Sonata in November 2017. We live in Lynchburg which is an hr and half away. So our decision to buy so far rather than locally had to be based on extraordinary deal. Which it was. They even gave us the car care contract at 50% less. Everytime we had to take for service, it was no less than excellent. They even worked us in when we needed the state inspections and services. Not disappointed in the least.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/04/2019

Thank you so much for the positive feedback.  We appreciate your business.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

LS
Lois S.
Boones Mill, VA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Great work Very nice people
Great service. Very nice people
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/04/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GB
Gary B.
Roanoke, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
The people
The vehicle would not start or recognize the let. Called and told the battery may be the problem. I placed a charge on the battery. In the morning I took it to the dealership with no appointment. In and out 45 minutes.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/03/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SS
Stacy S.
Hardy, VA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Service
Like that they wash our car and gave us a discount due to the unexpected wait time which is not the normal for service. Usually they get the job done in a reasonable time.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/02/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Moneta, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Great service, professional and efficient employees.
Friendly, efficient employees. Explain service needs and requests completely.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/02/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MF
Mary F.
Roanoke, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Reliable & Trustworthy
Since 2006, when we purchased our first Hyundai (Sonata), we've never had to worry about the quality of the car, nor the quality of service and maintenance. We greatly enjoy that peace of mind. First Team Hyundai has proven reliable and trustworthy at all times throughout all those years. Many thanks.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/01/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Moneta, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Body shop
Quality people
ERIC J C. from First Team Hyundai responded on 11/01/2019

Thank you so much.