ReScore Reviews™ (16)

ReScore
Overall Rating 4.4374975/5Overall Rating 4.4374975/5Overall Rating 4.4374975/5Overall Rating 4.4374975/5rating 4.4374975
Original
Overall Rating 2.06667/5Overall Rating 2.06667/5rating 2.06667rating 2.06667rating 2.06667
95% Would Recommend
100% Business Response
Latest Review 18 minutes ago
Jerry M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive personal"
Excellent
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 04:54 PM
John N. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people and principles"
excellent
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 12:22 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/20/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Harold W. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SALES & SERVICE PROFESSIONALS"
AWESOME SALES & SERVICE TEAM
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 09:46 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/20/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 11/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly Staff"
I received great service from a friendly staff
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/19/2017 06:00 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/19/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
JULIUS S. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I was treated in a very friendly & professional manner. Facilities were clean & comfortable. Work was preformed on time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 08:47 AM
Eric J C. at First Team Hyundai responded on 11/18/2017

Thank you so much!

Loretta B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service was done in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:43 PM
Eric J C. at First Team Hyundai responded on 11/17/2017

Thank you so much!

Sallie S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Service"
Attention to detail and top rate customer service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:23 AM
Eric J C. at First Team Hyundai responded on 11/17/2017

Thank you so much!

Richard C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
As always, I received great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:10 AM
Eric J C. at First Team Hyundai responded on 11/17/2017

Thank you so much!

Stephen R. on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I always feel iam a important customer"
your service is very good and I feel your pricing is fair
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:54 AM
Sam W., service advisor at First Team Hyundai responded on 11/17/2017

Thnak you!

Sam Williams
First Team Hyundai Service
(540)278-1236

Jane G. on 11/16/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service was ok, but the man who called about the next day about my service was not. "
I had a minor issue about car seat & told the man who called me. He told me it was my fault for not telling the staff to leave the seat alone & then tried to give me a bible lesson. I asked him to stop, bc I'm not a Christian. He said that didn't matter, I could still learn from it. And proceeded to preach to me. This is my third car from this dealership, but I will be thinking twice on my next car. He made a minor issue a major issue.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 04:06 PM
Eric J C. at First Team Hyundai responded on 11/16/2017

Thank you so much!

Cynthia G. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is always friendly and very efficient in getting things done in a timely manner. Excellent service!"
Excellent service all the way around!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:58 AM
Sam W., service advisor at First Team Hyundai responded on 11/16/2017

Thank you for your repsonse!


Sam Williams
First Team Hyundai Service
(540)278-1236

Lori F. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and Friendly Staff"
Staff are friendly and service is fast
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/16/2017 08:00 AM
Sam W., service advisor at First Team Hyundai responded on 11/16/2017

THANK YOU SO MUCH!!!

Sam Williams
First Team Hyundai Service
(540)278-1236

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt Service Work"
I actually made it to the dealership early for my appointment and they still worked me in !
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:39 AM
Sam W., service advisor at First Team Hyundai responded on 11/15/2017

Thank you for your feedback!


Sam Williams
First Team Hyundai Service
(540)278-1236

Donna C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are really great."
I always bring my vehicle to them and I always get great service from the time I check in to the time I am ready to leave.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:54 PM
Eric J C. at First Team Hyundai responded on 11/14/2017

Thank you very much!

Verified Customer ReScore Review on 11/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wanting to build a relationship with their customers"
Eric reached out to me not even minutes of my first review. He took personal responsibility for my car and resolved all my issues. Very happy!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:37 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Sorry... We can't help you today even thought you schedule an appointment"
You need to bring your car in multiple times to get anything resolved, you need to push them to fix any issue.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:37 AM
Eric J C. at First Team Hyundai responded on 11/14/2017

Thank you for opportunity to make things right.

Riley S. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Team Service"
Convenient to home, friendly folks, been using for 10 yrs.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:48 PM
Sam W., service advisor at First Team Hyundai responded on 11/13/2017

Thank you so much!

Sam Williams
First Team Hyundai Service
(540)278-1236

GEORGE D. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance"
Routine oil change and tire rotation done right. Shuttle took wife to work in timely manner. Wheels rotated and can hardly tell they were touched. Pressures adjusted afterwards, Thanks!
Bill Linkous an invaluable Technician! However, the service writers need to be a bit more attentive to customer concerns, and answer customer questions. Thank You
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/13/2017 08:41 AM
Sam W., service advisor at First Team Hyundai responded on 11/13/2017

Thank You so much for your response!

Mary R. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I was introduced to First Team nine years ago been with you every since. Being on a fixed income, i would appreciate getting coupons for oil change, tire rotation and other needed checks
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 08:34 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/11/2017

Thank you for the feedback. I'm currently working on the issue with our coupons and we should have a mailer out shortly.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Donald H. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Immediate service, no long term waiting "
I would recommend First Team Hyundai to everyone
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 02:48 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/10/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Debra O. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satified"
Friendly staff, very professional
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:26 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 11/10/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Displaying Review 1 - 20 of 991 in total