First Team Hyundai

As usual, everything was great except that a simple oil change by appointment seemed to take a very long time, and the lack of the complimentary car wash was noted.

Have always found First Team service to be efficient and thorough. I know my vehicle is well maintained!

Great job

thank you for taking care of my service needs

Great service.

I guess if you’re not buying anything you’re treated different.
For me friendly service does make a difference in returning customers.

I am a widow, 77 years of age and appreciate having people I can trust to take care of my car!
They are personable, kind to answer questions and explain the need for the services performed...
It is a sense of security & comfort to have dependable service I can count on when needed.

The staff are very polite and welcoming. I have bought 2 new cars from first team, and am planing on buying a 3rd latter this year.

Good, quick reliable service

Service Department greeted me nicely when I walked in. Sam Williams shook my hand, and listened carefully to my 'concerns' He is a polite and personable young man.
Even though there were several cars ahead of me, the service did not take too long. Our usual Technician is out for surgery, and I really miss him. When the service was complete, Sam met me at the cashier, and shook my hand. He gave me a discount on the ticket, which I really appreciated. The coffee and snack area is very nice, and kept very clean and tidy. First Team strives for excellence, and I give them an 'A' for effort. I hope they always will. There is a Gentleman who calls up after the service, which is a very nice touch. This is how more businesses should 'model' their service after. I believe in telling it like it is, whether good or not, if asked to give any feedback.
Thanks Sam and First Team

Customer service is always excellent, wouldn’t go anywhere else.

Service appointment went smoothly with no problems.

This is the only Hyundai dealer in Roanoke.

n/a

I AM ALWAYS VERY SATISFIED WITH THE SERVICE I RECEIVE AT FIRST TEAM HYUNDAI. I AM A SENIOR CITIZEN AND MY VEHICLE IS ALWAYS SERVICED RIGHT THE FIRST TIME. I PURCHASED MY VEHICLE IN 2012 AND I HAVE NEVER HAD TO USE ROADSIDE SERVICE. I AM ALWAYS ADVISED BEFORE ANY WORK IS PERFORMED ON MY VEHICLE. I NEVER FEEL PRESSURED AND ANY QUESTIONS OR CONCERNS THAT I HAVE ARE ALWAYS ADDRESSED AND ANSWERED IN LANGUAGE THAT I CAN UNDERSTAND.

n/a

I was impressed with the professionalism and the preventative maintenance recommended by the First Team Hyundai service people.

The friendliness of the staff and the speed and quality of the service team ensure that I will continue to recommend this business to others.

In and out in an hour with a great price!

I have bought several (all that I have bought) cars since 2000. Totally satisfied with both sales and service.