Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1717 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.5294121/5Overall Rating 4.5294121/5Overall Rating 4.5294121/5Overall Rating 4.5294121/5rating 4.5294121
Original
Overall Rating 2.20588/5Overall Rating 2.20588/5rating 2.20588rating 2.20588rating 2.20588
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Covington, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2019 Category: Service
Its ok
Its ok
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/17/2019

Thank you for your feedback. I apologize for your wait time. We are currently making changes to our scheduling system and staffing and should have the system streamlined in the next few weeks. We appreciate your business.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TC
Tina C.
Roanoke, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Hyundai represents excellence
First Team Hyundai truly represents excellence. Their service and attention to details is far above most I’ve experienced. I would recommend this dealership to anyone looking to replace their vehicle.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

HP
Helen P.
Blue Ridge, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Customer Service who greets you
The customer service lady this time was wonderful friendly courteous.

Thank you for the smile

Helen Puckett
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RT
Richard T.
Roanoke, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service
The whole service department is fantastic. Always provide excellent service. Ann at the customer service desk always keeps you updated and makes the process easy.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RG
Richard G.
Huddleston, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service
Fast, quick, friendly
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CY
Cindy Y.
Vinton, VA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great Service
Great service department!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/13/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

PN
Pansy N.
Troutville, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Service review
Great service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/13/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MC
Mark C.
Vinton, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Awesome
Great service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DC
Dawn C.
Roanoke, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Quick and efficient
I dropped my car off, rode in the shuttle to work and received a call regarding my car within an hour. They didn’t force service but they did let me know what was needed and the order of importance.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JC
Judy C.
Roanoke, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Great customer service.
Everyone was very kind to us. The service was very good. It was finished on time and my car was returned to us very clean.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/09/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

BA
Barbara A.
Roanoke, VA
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Best customer service
A skit great customer service fast service and they always take good care of the customer. I would recommend anybody going to the service center at the Hyundai
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/07/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CS
chelsea s.
Salem, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Great Service
Sam Williams was my service advisor on 3/2/19. He provided me with exceptional customer service and got my vehicle serviced in a very timely manner!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/07/2019

Thank you so much. 

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Hot Springs, VA
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Best Dealership!
Everything always done as promised and in a timely manner.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/06/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

EA
Eric A.
Salem, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service
satisfied
Service was as expected.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/06/2019

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

EH
Edward H.
Roanoke, VA
2003 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
/
/
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/06/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JH
Jean H.
Vinton, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
I have always been pleased with the service.
This is the second time I have been asked to complete a survey on the service I received last week. Why is it that I have had to do this twice?
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/05/2019

I'm not sure why you received two surveys it is only suppose to be one but thank you for filling them both out.  We appreciate your business.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JG
Jana G.
Buchanan, VA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Service oil change
Ann. Worked me in when I really needed her to!!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/04/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CF
Candace F.
Princeton, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
They took care of me and fixed my car.
Impressed with how fast they discovered problem and put me in a loaner car until my car was fixed. Fixed in less time then I was told. Very professional!
ERIC J C. from First Team Hyundai responded on 03/04/2019

Thank you so much.


LC
Laura C.
Allisonia, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
GREAT EXPERIENCE
Staff are nice and accommodating . Not too long of a wait, and with my package it's FREE!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/01/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MW
Mary W.
Salem, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Another satisfied expeirence
I have always been pleased with service department at First Team ,The staff are friendly and professional at all times.I have always been pleased with the service they provide.The customer waiting area is very nice and accomodating. Thank you First Team
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 02/28/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com