Reviews
LB
Loretta B.
Roanoke, VA
2017 Hyundai Elantra
Verified Customer
Great service
No problems with service.
Recommended
ERIC J C. from First Team Hyundai responded on 01/21/2019
Thank you so much.
CR
Charles R.
Roanoke, VA
2015 Hyundai Santa Fe S
Verified Customer
Excellent service
The staff at First Team are always friendly and courteous. You can trust the service is done correctly.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/20/2019
Thank you so much for the positive feedback.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
DG
Darren G.
Roanoke, VA
2015 Hyundai Elantra
Verified Customer
First Team Hyundai takes care of me
Got my scheduled oil change, some brake work and my free inspection. Didn't cost me an arm and a leg. These folks are very affordable. Took care of my car in a couple of hours, called me when done and I was on my way. I never cringe when I need to bring my car in. Great folks at First Team!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/19/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Salem, VA
2012 Hyundai Elantra
Verified Customer
The atmosphere and the warmnest upon entering the building from the people at the front desk.
Promptness, professional, courtesy and willing to answer my questions so that I can understand any concerns I have about my car. It is so helpful to receive
e-mails informing me that it is time to bring the car in for service. Overall, EXCELLENT SERVICE!!
e-mails informing me that it is time to bring the car in for service. Overall, EXCELLENT SERVICE!!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/18/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SF
Stephanie F.
New Castle, VA
2018 Hyundai Elantra
Verified Customer
NA
NA
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/18/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
GL
Glenda L.
Roanoke, VA
2018 Hyundai Sonata
Verified Customer
Best Service Dept
Ann D is a great service advisor. She has time for customers. She takes time to answer questions. She takes time to know her customers
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/17/2019
Thank you so much for the feedback.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Roanoke, VA
2012 Hyundai Tucson
Verified Customer
They always treat me like royalty
Every time I go there with my 2012 Tucson, they take care of my car and treat me with cordiality and respect. Their service is excellent. I appreciate the coffee, snacks, computer use and more
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/17/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
JB
Jacob B.
Troutville, VA
2017 Hyundai Santa Fe S
Verified Customer
Fast service
Fast friendly service.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/17/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Roanoke, VA
2011 Hyundai Sonata
Verified Customer
Job gets done!
Ann Dobrowolski is very accomodating, pleasant and thorough. Service was completed when promised.
Appreciate the free state inspection, car wash and oil change. I tell everyone about that.
Appreciate the free state inspection, car wash and oil change. I tell everyone about that.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/17/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
JC
Joseph C.
Buena Vista, VA
2010 Hyundai Santa Fe
Verified Customer
So accommodating
Friendly, always making sure you are please with service and checking if you have any questions or concerns
Recommended
ERIC J C. from First Team Hyundai responded on 01/17/2019
Thank you so much.
Verified Customer
Troutville, VA
2017 Hyundai Santa Fe S
Verified Customer
Excellent Customer Service
Very professional set up!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/16/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MD
Maureen D.
Catawba, VA
2018 Hyundai Elantra
Verified Customer
Great Customer Service
Service is outstanding! Since buying my car service has always been excellent. Any employee who crossed my path as I sat and waited for my car always greeted me. Keep up the great work.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/16/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
CB
Cynthia B.
Rocky Mount, VA
2016 Hyundai Sonata Hyb
Verified Customer
As always, service was great
My car was taken on time, serviced at the expected price, returned all clean and shiny thanks to the free car wash. Couldn't ask for more.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/15/2019
Thank you so much for the positive feedback.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
BW
Barry W.
Roanoke, VA
2015 Hyundai Genesis
Verified Customer
Genesis Service
Can call and get quick appointment, service always addresses issues in order to correct problems promptly! Pleasant staff!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/14/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RT
Richard T.
Roanoke, VA
2016 Hyundai Santa Fe S
Verified Customer
Quality Service
Great service team.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/13/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SS
Susie S.
Roanoke, VA
2015 Hyundai Santa Fe S
Verified Customer
Taking care of business!
I was recently notified that there was a preventative maintenance procedure that could be done without charge to my vehicle. I made an appointment within a week and the required maintenance was completed promptly, and as promised. I was advised that a free state inspection was also due soon and that was also performed while the vehicle was on the premises.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/12/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
BM
Betty M.
Bedford, VA
2012 Hyundai Elantra
Verified Customer
Satisfaction Guaranteed!
From the moment I purchased my 2012 Hyundai, I knew this was the place for me. From the courteous salesman who probably answered a few dozen questions before/during/after the sale, to the very knowledgeable service personnel who explain what service/repairs need that to be performed and the amount it will cost, to free oil changes, plus an exterior car wash who could ask for more? I am a 100% satisfied customer!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/12/2019
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
DL
David L.
Roanoke, VA
2018 Hyundai Santa Fe
Verified Customer
Pleasant, friendly
They know I'm coming, don't make me wait too long, take care of my vehicle, give me a nice place to sit, provide free drinks and snacks, wash my car and send me on my way. And they always follow up to make sure I was satisfied. Though you may pay a bit more, I believe it is worth it to know you and your vehicle are going to be taken of.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 01/12/2019
Thank you so much for the positive feedback.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
JL
James L.
Roanoke, VA
2015 Hyundai Santa Fe S
Verified Customer
Service after the sales can make or break a car dealership’s business
Service after the sale is a huge part of a customer’s rapport with a dealership. It can be the deciding factor for repeat business for
the customer. First Team Hyundai’s service department goes the extra mile to make it’s customers feel valued. They are one of the reason I keep buying cars at First Team.
the customer. First Team Hyundai’s service department goes the extra mile to make it’s customers feel valued. They are one of the reason I keep buying cars at First Team.
Recommended
ERIC J C. from First Team Hyundai responded on 01/12/2019
Thank you so much.
GC
Glenna C.
Roanoke, VA
2018 Hyundai Santa Fe S
Verified Customer
Service was completed in a very reasonable amount of time.
no comment
Recommended
ERIC J C. from First Team Hyundai responded on 01/12/2019
Thank you so much.