Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1565 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.5172414/5Overall Rating 4.5172414/5Overall Rating 4.5172414/5Overall Rating 4.5172414/5rating 4.5172414
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


GP
Geoff P.
Glade Hill, VA
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
best service dept around
Ann Dubrowski, i know I spelled it wrong, is the best. She remembers customers, needs and personally. She is one of the reasons I don't mind coming to get my car repaired.

MS
Malisa S.
New Castle, VA
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Convenient, good customer service
Convenient, customer service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/19/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Cloverdale, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service
The service is very good and the people working there are helpful and nice.
ERIC J C. from First Team Hyundai responded on 11/19/2018

Thank you so much.


MP
Mary P.
Roanoke, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
service appointment
I was able to make my appointment in a reasonable amount of time.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/17/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MC
Mark C.
Vinton, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service is great
No problems with the service center, always top notch. Recommend the service center highly.

Sales area no.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SH
Stephen H.
Roanoke, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
location
excellent service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SH
Sue H.
Rhoadesville, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Customer Service
Customer service here was is top notch!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GD
George D.
Glade Hill, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Routine Oil change and State Inspection...
First Team took car right in, and my Wife was able to get to work in reasonable time. I was concerned if our car would pass inspection,
but it did. Thanks First Team!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

HB
Howard B.
Roanoke, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
okay
Okay
ERIC J C. from First Team Hyundai responded on 11/16/2018

Thank you so much.


KK
Kathy K.
Roanoke, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Oil change
Excellent service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/15/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

WT
William T.
Roanoke, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
First Team Hyundai service, and the people that work at the service desk are always very professional and helpful when I come in for service.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MC
Melissa C.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Oil change reveiw
Everyone was real nice but it took an hour and a half to get it done. Since I had an appointment it usually doesn't take that long.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RS
Randall S.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Always an excellent experience!
Fast, friendly and very convenient! Love the shuttle service!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/10/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RC
Robert C.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service and Pricing
Service and pricing were great Out of there in 45 minutes.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CZ
Christy Z.
Lexington, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Place
Very pleased with the service center.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/07/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Eagle Rock, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Collision center
Its like it never happened! Great job
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Rocky Mount, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Maintenance
Everyone was friendly. My service was completed in a timely manner.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RM
Rick M.
Covington, VA
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2018 Category: Service
bad service
not satisfied with my service this time
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you for your feedback.  Someone will be contacting you to discuss possible resolutions for your concerns.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

BW
Brent W.
Roanoke, VA
2018 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Fixed my problem in the end
They needed up calling me and letting me know they have been in touch with Hyundai and got it cleared to fix Eric has been very helpful I’m glad that Hyundai stepped up as a company to honor its warranty

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2018 Category: Service
Will not honor waranty
They would not fix the speedometer being off on my brand new car they do not honor warranty
ERIC J C. from First Team Hyundai responded on 11/06/2018

Thank you for taking the time to speak with me earlier and i hope we have resolved your issue to your  satisfaction.


DH
Donald H.
Moneta, VA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
does the right thing
This is the only dealership that actually tries and does help people repair or fix their cars. We bought a new Hyundai sonata hybrid 2015 and have had several issues with it that started under warranty and they go above and beyond to make it right to fix it involving the corporate office. I would definitely take my vehicle for repairs there and also buy another vehicle from this dealership.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/02/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com