Reviews
GP
Geoff P.
Glade Hill, VA
2007 Hyundai Azera
Verified Customer
best service dept around
Ann Dubrowski, i know I spelled it wrong, is the best. She remembers customers, needs and personally. She is one of the reasons I don't mind coming to get my car repaired.
Recommended
MS
Malisa S.
New Castle, VA
2012 Hyundai Azera
Verified Customer
Convenient, good customer service
Convenient, customer service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/19/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Cloverdale, VA
2013 Hyundai Elantra
Verified Customer
Great service
The service is very good and the people working there are helpful and nice.
Recommended
ERIC J C. from First Team Hyundai responded on 11/19/2018
Thank you so much.
MP
Mary P.
Roanoke, VA
2009 Hyundai Sonata
Verified Customer
service appointment
I was able to make my appointment in a reasonable amount of time.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/17/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MC
Mark C.
Vinton, VA
2015 Hyundai Santa Fe S
Verified Customer
Service is great
No problems with the service center, always top notch. Recommend the service center highly.
Sales area no.
Sales area no.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SH
Stephen H.
Roanoke, VA
2016 Hyundai Veloster
Verified Customer
location
excellent service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SH
Sue H.
Rhoadesville, VA
2013 Hyundai Tucson
Verified Customer
Great Customer Service
Customer service here was is top notch!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
GD
George D.
Glade Hill, VA
2015 Hyundai Sonata
Verified Customer
Routine Oil change and State Inspection...
First Team took car right in, and my Wife was able to get to work in reasonable time. I was concerned if our car would pass inspection,
but it did. Thanks First Team!
but it did. Thanks First Team!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
HB
Howard B.
Roanoke, VA
2013 Hyundai Santa Fe S
Verified Customer
okay
Okay
ERIC J C. from First Team Hyundai responded on 11/16/2018
Thank you so much.
KK
Kathy K.
Roanoke, VA
2017 Hyundai Tucson
Verified Customer
Oil change
Excellent service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/15/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
WT
William T.
Roanoke, VA
2013 Hyundai Accent
Verified Customer
Great Service
First Team Hyundai service, and the people that work at the service desk are always very professional and helpful when I come in for service.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MC
Melissa C.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Oil change reveiw
Everyone was real nice but it took an hour and a half to get it done. Since I had an appointment it usually doesn't take that long.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RS
Randall S.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Always an excellent experience!
Fast, friendly and very convenient! Love the shuttle service!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/10/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RC
Robert C.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Service and Pricing
Service and pricing were great Out of there in 45 minutes.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
CZ
Christy Z.
Lexington, VA
2017 Hyundai Elantra
Verified Customer
Great Place
Very pleased with the service center.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/07/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Eagle Rock, VA
2018 Hyundai Elantra
Verified Customer
Collision center
Its like it never happened! Great job
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Rocky Mount, VA
2016 Hyundai Accent
Verified Customer
Maintenance
Everyone was friendly. My service was completed in a timely manner.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018
Thank you for your feedback.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RM
Rick M.
Covington, VA
2005 Hyundai Santa Fe
Verified Customer
bad service
not satisfied with my service this time
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018
Thank you for your feedback. Someone will be contacting you to discuss possible resolutions for your concerns.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
BW
Brent W.
Roanoke, VA
2018 Hyundai Accent
Verified Customer
ReScore Review™
Fixed my problem in the end
They needed up calling me and letting me know they have been in touch with Hyundai and got it cleared to fix Eric has been very helpful I’m glad that Hyundai stepped up as a company to honor its warranty
Recommended
Original Review
Will not honor waranty
They would not fix the speedometer being off on my brand new car they do not honor warranty
ERIC J C. from First Team Hyundai responded on 11/06/2018
Thank you for taking the time to speak with me earlier and i hope we have resolved your issue to your satisfaction.
DH
Donald H.
Moneta, VA
2015 Hyundai Sonata Hyb
Verified Customer
does the right thing
This is the only dealership that actually tries and does help people repair or fix their cars. We bought a new Hyundai sonata hybrid 2015 and have had several issues with it that started under warranty and they go above and beyond to make it right to fix it involving the corporate office. I would definitely take my vehicle for repairs there and also buy another vehicle from this dealership.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/02/2018
Thank you so much.
Stacey GunterHyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com