Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,227 Reviews)

ReScore Reviews™ (56)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


GC
Gary C.
Wytheville, VA
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020 Category: Service
The attitude of the people and great service.
Love this dealership and will definitely return.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 04/04/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GL
Gladys L.
Covington, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020 Category: Service
Service
Quick
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 04/01/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DP
Diana P.
Roanoke, VA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020 Category: Service
Outstanding service
I was offered a quick appointment. Ann is an excellent service advisor. The maintenance was done right away. Great service.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/30/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

WO
William O.
Roanoke, VA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020 Category: Service
Car Maintenance
This team always does a great job. The scheduled appointment gets us in and out quick! The service is always great and cheerful!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/28/2020

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/28/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SS
Sherrie S.
Lynchburg, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Excellent Customer Service, fast service, top notch quality!!!
One of the best Hyundai dealerships I’ve had the pleasure of dealing with!!!!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/23/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

VB
Vickie B.
Blue Ridge, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2020 Category: Service
sante fe
not sure if they are checking fluid levels like they say. I ended up with antifreeze totally empty and fan running when i cut the car off. I got someone to fill
the antifreeze and there has been no leak. I am a widow and really don't check these things myself and totally depend upon your dealership to do so and especially when they say they have on the service notice.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/23/2020

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

AS
Amy S.
Roanoke, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
First Team is FIRST CLASS
Anne gets me in and out very quickly. The entire staff is courteous and helpful. I can't say enough good things about First Team.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/20/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

ID
Ina D.
Roanoke, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
Always satisfied
Never a complaint
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/20/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

RP
Roshani P.
Roanoke, VA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
great service
I really appreciated.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/19/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Union Hall, VA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020 Category: Service
easy access
timely
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/16/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Henry, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2020 Category: Service
I like the way they email or send you reminders to get your service.
I had a very good experience the last 2 times I had service. My Hyundai is new and so far its all been a good deal.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/15/2020

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JC
Jeanne C.
Roanoke, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020 Category: Service
Super service
Staff friendly and helpful. Not pushy.
Oil change and tires rotated. Car drives great.
Nice waiting area. Clean and inviting with coffee, drinks and snacks. Could not get any better than this.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/13/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Troutville, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020 Category: Service
Great job
Fast and courteous
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/12/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TT
Teresa T.
Bedford, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020 Category: Service
Consistant excellant service
Had an issue with my caliper breaking and took the Santa Fe in to see cost to repair. Stock price was given and they offered to get after market price. Couldn't afford to get it fixed at the time but appreciate that they did an estimate for me. Had a small fee for the estimate. Very friendly even though I couldn't have it fixed at that time.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/12/2020

Thank you so much for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

LF
Linda F.
Roanoke, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020 Category: Service
Done to perfection
Great waiting area. Friendly staff. Listened, took care of all I asked in a timely fashion.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 03/11/2020

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com