First Team Hyundai

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540-362-4800
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Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1567 Reviews

5 star
79%
4 star
12%
3 star
4%
2 star
1%
1 star
1%

ReScore Reviews™ (29)

ReScore
Overall Rating 4.5172414/5Overall Rating 4.5172414/5Overall Rating 4.5172414/5Overall Rating 4.5172414/5rating 4.5172414
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

BA
Beverley A.
Blue Ridge, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
I did the survey - I'm very happy with the car and the service - please don't harass me for comments!
I did the survey - I'm very happy with the car and the service - please don't harass me for comments!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/20/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Blue Ridge, VA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Hyundai service
Had several cars here.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/20/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
GP
Geoff P.
Glade Hill, VA
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
best service dept around
Ann Dubrowski, i know I spelled it wrong, is the best. She remembers customers, needs and personally. She is one of the reasons I don't mind coming to get my car repaired.
Recommended
ERIC J C. from First Team Hyundai responded on 11/20/2018

Thank you for your feedback.

MS
Malisa S.
New Castle, VA
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Convenient, good customer service
Convenient, customer service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/19/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Cloverdale, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service
The service is very good and the people working there are helpful and nice.
Recommended
ERIC J C. from First Team Hyundai responded on 11/19/2018

Thank you so much.

MP
Mary P.
Roanoke, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
service appointment
I was able to make my appointment in a reasonable amount of time.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/17/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MC
Mark C.
Vinton, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service is great
No problems with the service center, always top notch. Recommend the service center highly.

Sales area no.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SH
Stephen H.
Roanoke, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
location
excellent service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
SH
Sue H.
Rhoadesville, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Customer Service
Customer service here was is top notch!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
GD
George D.
Glade Hill, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Routine Oil change and State Inspection...
First Team took car right in, and my Wife was able to get to work in reasonable time. I was concerned if our car would pass inspection,
but it did. Thanks First Team!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/16/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
HB
Howard B.
Roanoke, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
okay
Okay
ERIC J C. from First Team Hyundai responded on 11/16/2018

Thank you so much.

KK
Kathy K.
Roanoke, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Oil change
Excellent service
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/15/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
WT
William T.
Roanoke, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
First Team Hyundai service, and the people that work at the service desk are always very professional and helpful when I come in for service.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MC
Melissa C.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Oil change reveiw
Everyone was real nice but it took an hour and a half to get it done. Since I had an appointment it usually doesn't take that long.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RS
Randall S.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Always an excellent experience!
Fast, friendly and very convenient! Love the shuttle service!
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/10/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RC
Robert C.
Roanoke, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service and Pricing
Service and pricing were great Out of there in 45 minutes.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
CZ
Christy Z.
Lexington, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Place
Very pleased with the service center.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/07/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Eagle Rock, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Collision center
Its like it never happened! Great job
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer
Rocky Mount, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Maintenance
Everyone was friendly. My service was completed in a timely manner.
Recommended
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
RM
Rick M.
Covington, VA
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2018 Category: Service
bad service
not satisfied with my service this time
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/06/2018

Thank you for your feedback.  Someone will be contacting you to discuss possible resolutions for your concerns.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com