Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 2088 Reviews )

ReScore Reviews™ (44)

ReScore
Overall Rating 4.6363648/5Overall Rating 4.6363648/5Overall Rating 4.6363648/5Overall Rating 4.6363648/5rating 4.6363648
Original
Overall Rating 2.29545/5Overall Rating 2.29545/5rating 2.29545rating 2.29545rating 2.29545
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Wytheville, VA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Satisfied
Always do what they say
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/18/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JM
Jerry M.
Moneta, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Personal
Their attention to detail makes the difference.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/18/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

MY
Michael Y.
Lexington, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Good service!
This was my final service under my warranty. I was pleased with the service but may change my oil and do other minor service needs at a location closer to my home.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/18/2019

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Elliston, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2019 Category: Service
People are very friendly
Time for service was to long
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/18/2019

Thank you for your feedback.  I apologize for the extended wait time at your service appointment.  Someone will follow up to discuss your service visit.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Easy to make appointments and I trust their recommendations.
Several service items came up during the scheduled oil change. I had most of them done while I waited. I have to trust the technicians working on my vehicle and usually follow their suggestions.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/15/2019

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Headlight fixed
good job - light better than no light!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/15/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DG
David G.
Roanoke, VA
2019 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2019 Category: Service
Wrong tire pressure!
Put 41 lbs of pressure in my tires. Makes me wonder if they can't get that right what else can they screw up.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/17/2019

Thank you for your feedback. Someone will contact you to discuss the issues with your recent service visit.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

BS
Brian S.
Roanoke, VA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Your People are great
owned Hyunai's for over 10 years. have had them serviced at the Hyundai dealership.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SS
Shelley S.
Vinton, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
oil change
Very friendly and helpful.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Salem, VA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Excellent!
Excellent service!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/14/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TC
Timothy C.
Vinton, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
#1 in service
I had a scheduled visit, I was seen on time, the service took the expected amount of time and my car was washed. What else can I ask
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/13/2019

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DK
Debbie K.
Roanoke, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
There always very polite and always get the work done
There always very polite and always get the work done. Thanks again
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Friendly staff. Staff seems to know their duties very well.
I would recommend First Team to friends and family because of their courtesy. They make sure their customers are satisfied with their services.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Huddleston, VA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
service
good service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JB
Jada B.
Roanoke, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2019 Category: Service
Service
My car was here for 3+months due to engine problems. Was told multiple different things throughout. After finally getting my car back my engine light was on and was told it was because a code was not reset but light came back on next day. Now being told two things are now wrong after three months. Horrible service.

DL
David L.
Roanoke, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
They care
One of the reasons I enjoy this dealership is that they seem to truly care about our experience. They know we're coming, know what we need, give us a nice place to wait, and do a good job of sharing information about our vehicle.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

WD
Walter D.
Covington, VA
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2019 Category: Service
Wasted time
No explanation or apology for a 2 hour oil change is ridiculous.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/12/2019

I apologize for the extended wait time at your recent service visit.  Someone will be in contact with you to discuss your recent visit.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

JC
Jeff C.
Roanoke, VA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Another fantastic service visit
Another great service visit... The staff are always so pleasant and helpful... They take great care of my 14 Santa Fe...
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/10/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

AJ
Alfred J.
Roanoke, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Unnecessary idling
Intermittent problems should be handled in a better fashion.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/09/2019

I am so sorry about your recent service visit experience.  I am out of town but I will have someone contact you regarding your concerns to see what we can do to make it right and come up with a plan to handle situations like this better in the future.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

ID
Ina D.
Roanoke, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Very helpful
Thank you
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/08/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com