Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

205 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5rating 4.88889
Original
Overall Rating 1.88889/5rating 1.88889rating 1.88889rating 1.88889rating 1.88889
90% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


CS
Cornelius S.
Tifton, GA
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great service
Had a call back order for a part on my car and was treated with with Great service and was updated on the process and a new part was replaced.. Excellent...
Kaitlyn L. from Five Star Hyundai Albany responded on 07/18/2018

Thank you so much for the positive feedback. So glad to know we satisfied you fully to keep your service with us here at Five-Star. We will see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

JR
Jimmie R.
Dawson, GA
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
It's a nice place too get your car serviced
I really like Five Star Hyundai a lot
Kaitlyn L. from Five Star Hyundai Albany responded on 07/18/2018

Thank you so much for the positive feedback. So glad to know we satisfied you fully to keep your service with us here at Five-Star. We will see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

BS
Beverly S.
Rochelle, GA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Awesome staff
Friendly staff. Prompt service. I have no complaints at all
Kaitlyn L. from Five Star Hyundai Albany responded on 07/18/2018

Thank you so much for the positive feedback. So glad to know we satisfied you fully to keep your service with us here at Five-Star. We will see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

BL
Brenda L.
Arlington, GA
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great
Great
Kaitlyn L. from Five Star Hyundai Albany responded on 07/06/2018

Thank you so much for the positive feedback. So glad to know we satisfied you fully to keep your service with us here at Five-Star. We will see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

Verified Customer
Albany, GA
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Friendly service was a plus.
I hope with the new ownership of the Hyundai dealership in Albany, there is better service. I experienced very friendly service when I went to get my oil change. I have had some bad experiences in the past, which almost made me regret having a Hyundai. This day was different. I depend on great service and loyalty from a dealership. This will make me come back to the dealership. Chris helped me with getting my oil change getting taken care of and, also the problem I am having with my hood. Great job and keep it up.

Mel
Kaitlyn L. from Five Star Hyundai Albany responded on 06/26/2018

Thank you so much for the positive feedback. So glad to know we satisfied you fully to keep your service with us here at Five-Star. We will see you  next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

NR
Nicholas R.
Leesburg, GA
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2018 Category: Service
Don't want to be bothered about leaving a review
Incredibly tacky to get a voicemail telling me that part of the compensation of the service team is my review. Ok, but then where is the monetization of my time for the review? Incentivize my time with a gift card or something. Tacky.

Service was fine. Typical dealer experience with no updates during service.

CM
Catherine M.
Americus, GA
2007 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
They do exactly what they promise
I asked for a set of maintenance items to be performed on my car and they were done as asked!
Kaitlyn L. from Five Star Hyundai Albany responded on 06/26/2018

Thanks Catherine for your positive feedback your service advisor & the rest of our Five-Star team really appreciate it. See you next time! Thanks

 

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

MS
Melvin S.
Pelham, GA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Warranty work
Fast and courteous. It's refreshing to go into s place of buisiness where people have such great attitudes.
Kaitlyn L. from Five Star Hyundai Albany responded on 06/26/2018

Thanks Melvin for your positive feedback your service advisor & the rest of our Five-Star team really appreciate it. See you next time! Thanks

 

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

KL
Kim L.
Oakfield, GA
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Service was timely
Little pushy on filling out this survey. Multiple calls regarding it.
Kaitlyn L. from Five Star Hyundai Albany responded on 06/26/2018

Thanks Kim for your positive feedback your service advisor & the rest of our Five-Star team really appreciate it. See you next time! Thanks

 

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

JM
Jack M.
Americus, GA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
oil change. quick and easy service
just moved to Georgia with our new Hyundai and had to look for a dealer to keep up with the maintenance on the vehicle. Chose Five Star Hyundai and was pleased with their service.
Kaitlyn L. from Five Star Hyundai Albany responded on 06/26/2018

Thanks Jack for your positive feedback your service advisor & the rest of our Five-Star team really appreciate it. See you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

DF
David F.
Albany, GA
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Fast service
They did a great job and kept me informed
Kaitlyn L. from Five Star Hyundai Albany responded on 06/14/2018

Thanks David for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

Verified Customer
Albany, GA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Barry's assistance!
Barry's service was outstanding. Thank you!
Kaitlyn L. from Five Star Hyundai Albany responded on 06/14/2018

Thanks  for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

KJ
Kristian J.
Albany, GA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Very Accomodating Dealership
I have ALWAYS gotten exceptional service here!!! Wonderful!!
Kaitlyn L. from Five Star Hyundai Albany responded on 06/14/2018

Thanks Kristian for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

SB
Susan B.
Albany, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Recall Service Appointment
It was very easy to schedule an appointment. The customer service was great and I was in and out in no time.
Kaitlyn L. from Five Star Hyundai Albany responded on 06/12/2018

Thanks Susan for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

LC
Linda C.
Sycamore, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
polite and great service
I loved the service i got when i took my car in because of a recall of a Stop Pads,,,they were quick ,,,polite,,,and made sure all other stuff was ok
Kaitlyn L. from Five Star Hyundai Albany responded on 06/12/2018

Thanks Linda for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

RB
Rebecca B.
Albany, GA
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Services
Good
Kaitlyn L. from Five Star Hyundai Albany responded on 06/12/2018

Thanks Rebecca for your positive feedback your service advisor & the rest of our Five-Star team really appreciate. Hope to see you next time! Thanks

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

MY
Meredith Y.
Lawrenceville, GA
2010 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Hyundai Tucson 2010 Brakes, Tires, Alignment, Oil Change.
Nice service, explained all service to me in a manner i could understand. satisfied with service.
Kaitlyn L. from Five Star Hyundai Albany responded on 06/01/2018

Thanks Meredith for your positive feedback! See you next time!

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

GS
Gerry S.
Columbus, GA
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2018 Category: Service
n/a
n/a
Kaitlyn L. from Five Star Hyundai Albany responded on 05/29/2018

Thanks Gerry! We appreciate your feedback, hope to see you next time!

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

DW
Debra W.
Preston, GA
2006 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
Great Service!
Very satisfied with service of my vehicle.
Kaitlyn L. from Five Star Hyundai Albany responded on 05/29/2018

Thank you Debra, so glad we were able to satisfy you! Us at Fivestar appreciate your feedback, see you next time!

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

CC
Christina C.
Colquitt, GA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Customer Service
Clean facility and awesome custom service
Kaitlyn L. from Five Star Hyundai Albany responded on 05/29/2018

Thank you Christina! See you next time, we appreciate your feedback on our Fivestar facility and our staff!

KAITLYN LAIN
CUSTOMER RELATIONS MANAGER
(470)-509-4950

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