Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

264 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5Overall Rating 4.88889/5rating 4.88889
Original
Overall Rating 1.88889/5rating 1.88889rating 1.88889rating 1.88889rating 1.88889
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Cuthbert, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Service department
My service was done in a timely manner and I was advised what needed to be done

NA
Nancy A.
Newton, GA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
SERVICE
THEY KNOW THEIR BUSINESS AND GETS YOU IN AND OUT QUICKLY
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/16/2019

When our customers leave here happy, that makes us happy.


Verified Customer
Leesburg, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service
Chris Chatman and service department was great
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/15/2019

Thank you for the 5 stars.


JM
Jack M.
Americus, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service
Service is always great. Dislike doing your surveys every time

Verified Customer
Albany, GA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Service
The service was great. Chris was very helpful and thorough. I had another issue regarding the purchase of the cart. He could have easily referred me to someone else but he took it upon himself to follow up on the matter. He even returned phone calls and never seemed annoyed
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/09/2019

Thank you for taking the time to fill out our survey!


ET
Elma T.
Carrollton, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Chris was very helpful and answering questions and courtesy very well respectful
The service was great I give Chris A10 on everything
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/09/2019

We are so glad your experience here was a positive one!


DB
David B.
Albany, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Efficiency and Great Staff
Chris gave me the fastest efficient service i could hope to receive from a auto shop. His mechanics are well trained. No problems so far and thank you.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/09/2019

Thank you. We always appreciate positive feedback from our customers.


BT
Beverly T.
Edison, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Nice staff & reasonable wait time
I received my complimentary service from 5 Star Hyundai in Albany. My wait time was reasonable & the staff was friendly & courteous. I just wish the dealership was not so far out from my area of town.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/08/2019

Thank you for the 5 stars.


WB
William B.
Leesburg, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Great visit
Service team is amazing
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 01/03/2019

We appreciate your feedaback. It means a lot to us that you think our service team is amazing! 


Verified Customer
Camilla, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
Customer Service
Took my car in for service to have oil change, tire rotate and balance. Had vibration when I left. Took car back couple days later and they rebalance my tires. Great customer service.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/24/2018

Thank you for trusting us with your vehicle needs!


CD
Caleb D.
Atlanta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Great Service
They fixed multiple problems with my car in a timely manner. They were also extremely polite and helpful.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you for your feedback. We are happy to hear you had a great experience.


SJ
Shaquita J.
Albany, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Oil Change
It was quick and fast
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

We are happy to be of service to you!


TC
Teresa C.
Camilla, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Great workers and services
Great workers
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you, Teresa. We appreciate your business and feedback!


Verified Customer
Cuthbert, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great service
They will get you taken care of.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

We can't thank you enough for your kind words. We are pleased that we have met and exceeded your service needs.


BA
Beauty A.
Albany, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Customer
The personnel are wonderful, the customer service is excellent.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you for your review. We appreciate you taking the time to share your experience.


WB
William B.
Leesburg, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great Service
Chris was amazing to work with. He was extremely accommodating and kept us informed of the repairs on our vehicle. A great location with amazing staff!!!
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you, William. We appreciate the kind words!


RC
Rickey C.
Albany, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
My last service
Upon arrival, I was greeted by the technicians. Who took great care of my SUV they recommended to me the changing of my air filter and cabin air filter. Upon inspection so true, it was definitely due.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you for your feedback. We take pride in caring for our customers and their vehicles. We are happy that you were pleased with the service!


Verified Customer
Albany, GA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
okay
Service was good but it ended up costing a lot more than expected.
Julie R., Customer Relations Manager from Five Star Hyundai Albany responded on 12/20/2018

Thank you for your input. We appreciate you business and do our best to be competitive.


Verified Customer
Cuthbert, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Hyundai service
Service was done in a timely manner

SM
Samantha M.
Cordele, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Excellent customer service
Really enjoyed the customer service, no appointment wait time 10 minutes.

Displaying Review 1 - 20 of 264 in total