ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 1 day ago
MARGUERITE O. on 02/22/2018
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"Great service"
The team at Import Authority always provide great service. They were able to get me in quickly and had the car ready to go when they said they would. I'll continue to bring all of my cars here.
Vehicle: Toyota Prius
Service Date: 02/20/2018
Review Created: 02/22/2018 03:27 AM
MONA V. on 02/21/2018
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"Fabulous customer service!"
Oil light came on. I drive straight over with no appointment. They took care of it and put my mind at rest. Honest estimates. Effective repairs. Great service!

I come here for 25 years and referred tons of friends here who are just as satisfied as I am.
Vehicle: Lexus ES 300
Service Date: 02/19/2018
Review Created: 02/21/2018 05:51 AM
BRIAN L. on 02/17/2018
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"Knowledgeable AND Honest"
They're knowledgeable and honest; what more can you ask for in an auto repair shop?
Vehicle: smart fortwo
Service Date: 02/16/2018
Review Created: 02/17/2018 04:02 PM
NEIL A. on 02/17/2018
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"Excellent."
Always reliably fast and competent! Have recommended many times.
Vehicle: Toyota Venza
Service Date: 02/16/2018
Review Created: 02/17/2018 03:47 AM
TIM S. on 02/16/2018
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"The Best"
Traveling to Jacksonville and the passenger window dropped. Passengers weren't pleased and Honda dealership didn't have the part (!). Spoke to Clinton who said they could fix it. Left the car and headed to lunch when I got a call from Clinton saying the window rolled back up, couldn't find a problem. Charged nothing. Their honesty and integrity are rare in today's service market. I sure wish they were in my area, they'd ALWAYS get my business!
Vehicle: Honda Pilot
Service Date: 02/16/2018
Review Created: 02/16/2018 08:04 PM
JENNIFER H. on 02/16/2018
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"Above and beyond."
Went in thinking I had one thing, after they inspected my vehicle, it turned out to be just tightening some bolts instead of a very high dollar repair. They did a great job and I will definitely use them again!
Vehicle: Mercury Grand Marquis
Service Date: 01/23/2018
Review Created: 02/16/2018 05:07 AM
DONNA G. on 02/14/2018
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"Import Authority great!"
They are very knowledgeable and trustworthy! I think they are the best in Tallahassee!
Vehicle: Lexus RX 300 Luxury SUV
Service Date: 02/12/2018
Review Created: 02/14/2018 05:59 PM
TIM K. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service...Friendly and knowlegable staff"
We've been having our vehicles maintained there for over 20 years. Wouldn't think of going anywhere else. Enough said!
Vehicle: Mazda MX-5 Miata
Service Date: 02/08/2018
Review Created: 02/10/2018 10:31 AM
Import A. at Import Authority responded on 02/12/2018

Thanks, Tim! We appreciate your kind words and your loyalty!

Import Authority
CASEY J. on 02/06/2018
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"Accurate records. "
We have a 2013 Hyundai Elantra. Not a 2012.
Vehicle: Hyundai Elantra
Service Date: 02/05/2018
Review Created: 02/06/2018 08:21 PM
Import A. at Import Authority responded on 02/12/2018

Correction complete! Thanks for the 5 stars, Casey.

Import Authority
CLAUDE K. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replaced Belt and More"
Staff is friendly and reliable. About an hour wait. Not only did they replace belt, but they had to turn the water pump pulley around to make sure it doesn't shred the belt again. I recently bought this car from someone and apparently someone had worked on the car before and for some reason taken the pulley out and had put it back in wrong, creating the problem. I have been to the place before to get my brake system flushed, the power steering system flushed, and the transmission machine flushed, plus had the the motor oil and lube chassis changed. And, if anything else is needed I I will take it there again.
Vehicle: Hyundai Accent
Service Date: 02/05/2018
Review Created: 02/06/2018 06:24 AM
Import A. at Import Authority responded on 02/12/2018

Thanks so much for the review, Claude. We are so glad you're pleased.

Import Authority
JIM R. on 02/05/2018
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"honest, friendly and dependable"
Been doing business with Warren and company for 25+ years...wouldn't go anywhere else!
Vehicle: Chevrolet Silverado SS
Service Date: 01/31/2018
Review Created: 02/05/2018 05:59 AM
Import A. at Import Authority responded on 02/12/2018

Thanks for the fantastic review, Jim!

Import Authority
FRANK C. on 02/02/2018
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"Service"
Very accessible, friendly, good people all around great mechanics!
Vehicle: Honda Accord Coupe
Service Date: 01/31/2018
Review Created: 02/02/2018 10:55 AM
Import A. at Import Authority responded on 02/12/2018

Thanks so much for the 5-star review!!!

Import Authority
TOM L. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"had a check engine light on"
They diagnosed problem in minutes and offered advice free
Vehicle: Volkswagen Passat
Service Date: 02/01/2018
Review Created: 02/02/2018 04:58 AM
Import A. at Import Authority responded on 02/12/2018

Thanks for the review, Tom!

Import Authority
PENNY C. on 01/31/2018
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"Saved me again!"
My alternator committed suicide while a friend was driving my car and as soon as the battery was drained the car stopped running. Had it towed to Import Authority and it was repaired the same day.
Always helpful and professional!
Vehicle: Honda Accord Sdn
Service Date: 01/29/2018
Review Created: 01/31/2018 09:21 AM
Import A. at Import Authority responded on 02/12/2018

Thanks, once again, for the fine review, Penny! You are a delight to deal with!

Import Authority
BILL H. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, honest service!"
The service is great. Clint and Chip are very professional. Whenever I take my car in for repairs, Import Authroity diagnoses the problem and completes the work correctly at the cost they tell me ahead of time.
Vehicle: Subaru Outback
Service Date: 01/10/2018
Review Created: 01/30/2018 05:17 AM
Import A. at Import Authority responded on 02/12/2018

Thanks for the great review, Bill. We appreciate you so much.

Import Authority
PORSCHE B. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful staff"
Always a wonderful experience. Knowledgeable and professional staff!
Vehicle: INFINITI G35 Coupe
Service Date: 01/24/2018
Review Created: 01/25/2018 08:35 AM
Import A. at Import Authority responded on 01/26/2018

Thanks for the review, Porsche. We have found that dealing you is a wonderful eperience for us as well!

Import Authority
SALLY T. on 01/25/2018
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"Good job."
Honest and no nonsense.
Vehicle: Honda Pilot
Service Date: 01/24/2018
Review Created: 01/25/2018 06:16 AM
Import A. at Import Authority responded on 01/26/2018

Thanks for the review, Sally. We truly appreciate your business.

Import Authority
CHARLES K. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good coffee, mean cat"
i think they keep the cat around so that the people seem nice
Vehicle: Toyota Sienna
Service Date: 01/18/2018
Review Created: 01/19/2018 04:08 AM
Import A. at Import Authority responded on 01/26/2018

You've found us out, Charles - our coffee is pretty good.

Import Authority
AMY G. on 01/18/2018
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"199K miles & counting "
I'm glad you are so quick, but more importantly, good with interpreting descriptions of sounds and feels. Thanks for keeping the '95 Toyota going!
Vehicle: Toyota Celica
Service Date: 12/27/2017
Review Created: 01/18/2018 05:26 AM
Import A. at Import Authority responded on 01/26/2018

We love our older cars, but we love our long-time customers more! Thanks for being you and for your wonderful review, Amy!

Import Authority
MARK S. on 01/17/2018
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"Good honest work!"
As always, a friendly attitude and great service, at a fair price,
Vehicle: Toyota Prius
Service Date: 01/17/2018
Review Created: 01/17/2018 08:05 PM
Import A. at Import Authority responded on 01/26/2018

Thanks for the 5-star review, Mark!

Import Authority
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