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Import Authority

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,611 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Serving the Tallahassee area since 1994. Serving the Tallahassee area since 1994.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(850) 574-8588
Visit Website
Closing in 36 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2877 W Tharpe St Tallahassee, FL 32303-1179
Get Directions
Import Authority's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,611 Reviews)
Write a Review
Recent Reviews
JM
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JANINE M.
Salida, CO
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
I felt like my big brother was talking care of my daughters car!
I can't even begin to thank Chip at Import Authority enough. From the moment he answered the phone to the moment we completed our transaction, I felt like my daughter’s car was in the best possible hands.

This journey began because my daughter had just graduated from FSU and was preparing for a long drive back to Colorado. We initially took her car to another shop for a check-up but felt like we were getting the runaround. Thankfully, we decided to get a second opinion at Import Authority and we are so lucky we did!

Not only was the repair quote significantly lower than the first shop’s, but when another issue came up, we had full confidence that Chip and his team would handle it with integrity and skill. In the end, we paid less than the original estimate from the first shop and received even more service. Most importantly, we left with real peace of mind, knowing that her vehicle was thoroughly and honestly taken care of.

Their prices are competitive, but their service is what truly sets them apart. I honestly felt like my big brother was looking out for us every step of the way. If you're looking for a shop you can trust, stop your search now this is the place.

Thank you, Chip! You're a lifesaver. Your promise to stand behind your work, no matter where her truck ends up, goes above and beyond.
DP
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DANIEL P.
Tallahassee, FL
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Quick repair, fair price,
My husband ,Dan and I always take our vehicles to Import Authority for service and repair. We have full confidence that the cost will be fair and the service and repair will be well done. We recommend Import Authority to everyone in need of car/ truck service /repair.
MO
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MARSHA O.
Tallahassee, FL
Acura 3.5RL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
THE BEST
The best, most honest and helpful to this automobile illiterate patron of many years (20, 25?). And their humor over car chaos and being good people makes all a pleasure to know them and use their service.
Verified Customer
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Professional and Courteous
Such a gift having excellent mechanics you can trust!
RS
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REBECCA S.
Tallahassee, FL
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Fast and Efficient, as always
I am always pleased by your efficiency and rapid response. It's wonderful to have people I can trust!
BH
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BRETT H.
Crawfordville, FL
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Truck Service
Group are always professional and helpful. I have been using this company for years both on my personal trucks and my family's vehicles as well.
TC
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TERRY C.
Tallahassee, FL
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Another excellent job!
As always, they are the best! Extremely satisfied!
KD
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kay D.
Mount Pleasant, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
10
Went the extra mile
Clint went the extra mile to help diagnose a previously repaired problem. I have used import for many years and will continue to do so. many thanks for your help.
AF
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ANTHONY F.
Crawfordville, FL
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Awesome service
That you for your patience and fantastic service. Appreciate you always going the extra mile and your honest communication of the issue and repair options.
LD
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LAURA D.
Tallahassee, FL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Wouldn't trust anyone else!
As always, they did an excellent job and were extremely thorough. Went above and beyond to make sure everything was completed.
Verified Customer
Quincy, FL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great Service
These guys never disappoint. Always great service and, this is huge, I can trust them to do a fantastic job.
HL
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HONG L.
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Exceptional Service and Quality Products
The customer service was exceptional, as they kept me updated throughout the entire process.
I highly recommend this shop.
Verified Customer
Tallahassee, FL
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Awesome folks.
Great
MW
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MARY W.
Tallahassee, FL
Acura TSX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
New customer
Wet professional. Felt they were very honest.
JG
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JASMINE G.
Tallahassee, FL
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
The Best in Town
Import Authority is the Best in Town. Great staff, excellent service provided. Always providing impeccable customer service. Friendly staff and they are awesome at explaining the diagnostics and repairs required to repair your vehicle.
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