Import Authority

Thank you for the input. We do wish you had brought the tire back instead of leaving a bad review. I'm sure we would have been able to replace or repair the tire. Even new tires are not impervious to nails and screws. We also recall giving you an estimate on the tires you wanted before you brought the car in, so we must have had a communication breakdown if they now seem expensive. We hope you find a shop that cares about you like we do and can also meet your expectations.

Jennifer,
   Thank you for your input. We love to hear from our happy customers, but hearing about areas where we can improve or where we have failed is just as valuable. Please be assured that we work very hard to make all of our customers happy and will certainly do so for you.
   This situation could have been easily avoided if we had had better communication on our part. We try and make a habbit of asking our customers if they are having problems with any of their windows before we work on it. Windows are often lowered to listen for noises and to assure keys are not accidentally locked in vehicles. We failed to do that, so we were unaware of the problem preexisting with the window. The technician told me (Clinton) about the switch because Chip was at an appointment. I failed to make a note on the ticket and by the time you arrived, I had forgotten completely about it. Chip, of course, knew nothing about it either becuase I had forgotten to tell him too. This is not an excuse, just merely an explanation. We have ordered you a replacement switch and bezel and hope you will allow us to install it for you. If you would rather just pick up the part when it arrives, that's fine too.
    We are so very sorry to have allowed this mess-up to occur, especially on your first visit to us. We know how important first impressions are and we feel awful that our first one to you must be so negative. It is certainly not our standard and we hope to prove this to you in the future.

-Clinton
Import Authority