This is a first rate outfit. Great service, top notch work standard and great follow thru.
Recommended
SK
shawna k.
Portland, OR
03/11/2015
over all coustomer service
it is very hard to do business with someone who refuses to identify themselfs
Not Recommended
JS
Jon S.
Portland, OR
08/31/2014
Horrible
So, I was recommended to this shop by someone I knew. I was extremely exited about what was apparently a great business. Was I ever wrong. First off, I asked for an estimate on my vehicle. I wanted to find out how much it was going to cost. After almost 2 days of not hearing from them, ended up calling them because they hadn't communicated with me. When I was on the phone with the mechanic trying to get an estimate, the mechanic started explaining to me the fact that my tranny fluid was really low and that was why my vehicle wasn't shifting correctly.. I explicitly asked him if that was major or not. He said it was no big deal and not to worry about it. He also mentioned that there was some oil leaks but that wasn't major as well. I, like I said before was just trying to get an estimate. By then end of the conversation, I had already been charged $140. Bad business. I hadn't authorized any work, and the time it took to just get an estimate was way beyond the normal limits. It gets better. Since the mechanic had told me that there was nothing major, I made a decision instead to have my radiator replaced. instead. The radiator was still functioning correctly, just had a few bent fins etc. I could have used that money towards more major repairs. The total bill was ~$500 for everything. I haven't even put 100 miles on the vehicle. So to make a long story short here is a summary of the issues and the reason for the poor rating.
1. There was never an "estimate" given, even when initially requested. I was automatically charged before I could authorize.
2. The information that was relayed to me from the mechanic was entirely incorrect. The issues that they said were "minor" were actually very major, major enough for my vehicle to not function at all, now.
3. The customer service was OK. Though Carlos seems like a good guy, he still mislead me as well. When the final bill was tallied, I asked him if there was any possibility of me getting a small discount because I am a disabled USMC veteran. He looked at the bill and said "oh, yea, lets make an adjustment. I was exited that he went that far. In the end he didn't give me any discount, and the receipt reflected it. To me this was complete and blatant dishonesty. Bad business.
So, I once again contacted Carlos to see if there was anything he could do about the fact I was having the same issues, he said "No problem", just bring it back in and we will put some dye in to see where the engine was leaking., drive it for one hundred miles or so, and bring it back in! This was an ok solution for me. After I thought about it I made a decision to NOT return to this business because of a fear that once again this company was going to be dishonest. I will never again do business with this company.. I encourage you to visit them, if you are interested in having your money mismanaged by incompetence.
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