Kenmore, WA 98028
We are a little confused. Your comment was "They did a good job", but our score was two out of five stars, which would indicate you are not entirely satisfied with us. Could you help me to understand better?
I am not sure what you mean by, "I don't know if they did any work inside the vehicle." The only thing done to the interior of your car was cleaning the interior and windows, and vacuuming the carpet.
Lastly, regarding your comment, "They treated me like I shouldn't have been there. They told me they don't work on cars that were drivable", our concern was whether or not the insurance company would be ok with dropping your car off before an estimate was written and parts were received. Normally, insurance companies do not want driveable vehicles dropped off at the shop until all of the parts have been received, and on a day that would minimize the number of days for the rental car. In other words, to plan around weekends and holidays in order to minimize the days when the car would not be worked on.
When you arrived to drop off the car, we had not seen your car yet, we had not written an estimate, parts were not ordered, and it was a Wednesday afternnon prior to a long holiday weekend. Most insurance companies would have denied rental car coverage for any excessive rental car days, but State Farm chose to allow you to drop off your car for repairs anyway. The repairs for your car took five days once we received the parts. But we waited a week for the parts to be delivered, and the repairs carried over two long weekends, resulting in 16 days of rental car expense - 11 days longer than it would have been had we written an estimate in advance and scheduled the repairs for Monday through Friday.
I apologize if you did not feel welcomed. We were just wanting to make sure your rental car expense would be covered the full length of repairs.
I hope this helps you to understand a little better. Please let me know if it does not, as well as help me to understand better what I mentioned in the first paragraph of this message.