Folsom Lake Hyundai is located in Folsom, CA. Our Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Folsom Lake Hyundai is located in Folsom, CA. Our Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.
I purchased a pre-owned Hyundai Tucson at 11:00pm on a Thursday evening. By 5:30pm the next day, Friday, the car was malfunctioning. The radio would not turn off, the volume control did not work, nor did the back -up camera. I called immediately asking to return the car. I was told no, I had driven if off the lot. They offered to come pick up my car and bring me a loaner. Then they had no one to bring the loaner, I needed to bring the car back to them, and they didn't have a loaner.
I reminded them about the email they sent earlier that day letting me know how they wanted happy customers. Then they found a loaner.
I dropped off my car, and took the loaner. Five weeks later, and literally only one call from the dealership letting me know what was happening, my car is ready.
I spoke to the service representative on Friday, after I called again to check on my car's status. They told me it was ready. I said I would be tomorrow and was told " see you tomorrow." That was it.
I came Saturday to pick up the car and the keys and paperwork could not be found. It was after 5:00. Oz, sales manager, looked for the keys as they leave them and the paperwork for afterhours pick -ups. He calls service and says they said they didn't know I was coming. I let them know that, I said, yesterday. There is no more I can do than communicate that.
Oz mentioned bringing the car back on Monday. I told him I could not come back out. It’s an hours drive to the dealership. I have work all day, and a child to see to in the evening. I said I could bring it back Saturday. Oz said they could have someone drop off my car and pick up the loaner, I said fine.
On the 18th of March, I received a call from “service” asking me to bring the loaner back. I told them I could have it there on Saturday if they could not come and get it. I was threatened with a daily fee for use of the loaner. I was told a voicemail was left, there is no voicemail from them. Then the agent says I told you the service hours, he did not.
My experience with Folsom Lake Hyundai reminds me of babysitting as a teenager. Where something goes wrong and the kids blame each other. The sales and “service” departments seem to have no protocols and blame each other. As if they are two different companies with no connection.
My bother recently purchased a truck from CarMax. He found an issue and they took it back immediately, gave him no issues with the loaner, and let him pick something else off the lot. I sold my car to them and had a good experience. I will be shopping there in the future.
Folsom Lake Hyundai extolled the virtues of their certified pre-owned check list, only to sell me a lemon, make me shame them into providing a loaner, have the worst communication I have seen in a long time, and then add the cherries of lies and threats on top.
The funniest part is the public responses they give on review sites. They seem so reasonable and ready to work with you. Do not believe it, as soon as the public eye is gone so it the pretense.
They are wonderful when they want your money, horrible after they get it. As the staff at Folsom Lake Hyundai like to say, “ I am just the messenger.” The message is : Do yourself a favor and seek your car from another dealership.