Welcome to the SureCritic Reviews page for Fox Hyundai, a proud member of the Fox Motors team!Welcome to the SureCritic Reviews page for Fox Hyundai, a proud member of the Fox Motors team!
In March of 2024 our daughter bought a 2020 Palisade and an extended warranty from this dealership. Normally we buy used but she wanted the security of knowing a dealership looked it over and it would be mechanically sound and hopefully a reliable vehicle to last her a while. However, she has had multiple mechanical issues since that purchase. And worst of all, is the unimaginable long wait to even get the problem diagnosed. Because she did buy their warranty, she is obligated to bring the car back to them for her servicing, and they run on average 6-8 weeks out for any kind of service you need. This is not even practical. How is a person supposed to go this long without a vehicle!? It doesn't even matter what type of service she needs, it's always a 6-8 week wait at least. This last mechanical issue left her stranded on the highway. She paid for towing to a different shop who diagnosed and fixed the alternator but then the entire dash went out and the car is like in limp mode. She then had to have it towed to the dealership where it is still just sitting outside waiting for someone to take a look at it. We were told it may just need the computer recalibrated since the battery had been removed. But unfortunately, they can't even take a look for 6-8 weeks because they "have cars sitting there waiting for engines." Hmmm, i wonder why so many vehicles need new engines!? Warning folks, dont buy a car or an extended warranty from this dealership!!
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