business image

Fox Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,915 Reviews)
53

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
152
Total ReScores™
4.8
ReScore™ Average
53
Net Promoter Score ®

Business Details

About

Welcome to the SureCritic Reviews page for Fox Hyundai, a proud member of the Fox Motors team! Welcome to the SureCritic Reviews page for Fox Hyundai, a proud member of the Fox Motors team!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(616) 942-5000

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4141 28th Street SE Grand Rapids, MI 49512
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,915 Reviews)

KC
gravatar
Kerry C.
Grand Rapids, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2026
0
Category: Service
Four months, zero repairs, and no one picking up the phone.
Avoid Fox Hyundai. I scheduled warranty service on my vehicle in June 2026, and as of October 2026, the work has not been started, let alone completed. That's four months without a drivable car while I continue to pay insurance on it.

Communication has been just as poor. The dealership ignored my phone calls and never reached out with updates. It was only after I contacted Hyundai corporate that anyone responded, and corporate told me they've had trouble getting answers from this dealership too.

I would not recommend Fox Hyundai to anyone. If you want a car that stays perfectly preserved in a service bay, this is your place. A dealership that won't pick up the phone, shouldn't be trusted with your keys.
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