Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

196 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


Verified Customer
Atglen, PA
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Super Service
Great people and Great service. With the GDI Service my car runs like new again

LT
Lorraine T.
Unionville, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
Prompt service, thorough check ups, reliable vehicle upkeep.
I depend on Francis Automotive to keep my 2014 Fusion in tip top condition. I trust their proven reliability, technical prowess and down to earth courtesy. All-star service and reliability.

MR
Michael R.
West Chester, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Great service
Very accommodating to a customers needs.
Great service without any problems.

CV
Charles V.
Media, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Found a new repair shop
Had car checked at Goodyear, told me that repairs to my Hyundai Santa Fe would be $1700. Took it to John who did the work for $960.00. Recommended two others who found the same type honest service at Francis Automotive.

RM
Raymond M.
West Chester, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Truck in for State inspection
My 2003 Toyota truck was in for inspection. No major issues and passed inspection without any repairs. In addition to the inspection John did look over the truck to see if they were anything else I should be aware of. He did identify three areas that would need attention at some point in the future but not now. I appreciate his efforts to keep me abreast of future service that may be needed.

RA
Rachael A.
West Chester, PA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Great as usual
Car feels solid!!

SM
Sam M.
West Chester, PA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Best service
Great service

KR
Ken R.
West Chester, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Service maintenance
Courteous, responsive, and professional in every aspect of service.

KR
Ken R.
West Chester, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Service maintenance
Reliable, responsive, and professional service on a consistent basis.

NW
Nancy W.
West Chester, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Same day service
Fast, thorough service. Always dependable.

LR
Liz R.
Wynnewood, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
The Real Deal
Francis Automotive provides the type of service everyone hopes for, but rarely receive.... honest, responsive and accommodating!

RA
Rachael A.
West Chester, PA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Reliable as always
I have been coming here for more than a year now. My van has high mileage and has needed a few repairs. However, when there isn’t anything wrong beyond a loose bolt, they don’t make up things that are wrong just to be able to charge you. Honest and reliable.

KL
Ken L.
West Chester, PA
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Always high quality, prompt, courteous work and service
Always high quality, prompt, courteous work and service.

LP
Lauren P.
West Chester, PA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great people, great service!
Have been using these guys for a few years now and am never disappointed!!

Verified Customer
Coatesville, PA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Thank you very much
Thank you so much for your outstanding service on my beloved Nissan Maxima. 183,500 miles and she is still running great thanks to you and your team. Also appreciate that you always provide me loaner car. You guys are the BEST!!!

DA
Denis A.
Cheyney, PA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
"There's no place like home" and Francis Automotive!
Although the 2005 Prius left the county and Commonwealth for New England several years ago, it always seems to find its way back to FA when reliable service is warranted. Our daughter traveled back to PA this Thanksgiving for this most recent service (245,000 miles). FA kindly squeezed us in despite the last-minute appointment request. We were grateful for much more than just family at the Thanksgiving Table this year. FA was on our List of Gratitudes. Thanks, John Francis, for taking care of the Prius, now in the Third Chapter of its life. It's always super peppy after time with you.

LB
Lisa B.
West Chester, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Fast and Friendly Service
Great service!

Verified Customer
Berwyn, PA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
John Francis has integrity
Came in with the engine light on. John saw the car's computer was pointing to the catalytic converter as the problem. Many mechanics would fleece their customers and tell them they need it replaced, regardless of whether that was true, to get paid. Instead John surmised the computer likely just glitched and sent me on my way, telling me to just bring it back if the light came on again. He didn't charge anything for taking a look.

MF
Mike F.
Mays Landing, NJ
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Friendly
Friendly family environment, coffee for those waiting. Service explained fully with plan laid out for future service.

SD
Stacey D.
Chester Springs, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
John and his staff strive for excellence
My 9 year old car purrs like a kitten thanks to you and your staff.

Displaying Review 1 - 20 of 196 in total