Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

218 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


LK
Lee K.
Newtown Square, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Always great
They are trustworthy, reliable and friendly

JJ
Janice J.
West Chester, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019
Always goes the extra mile.
We has a 100,000 mile service and State Inspection on this vehicle. As a result, we purchased a set of new tires. We got great advice from John, quick service and excellent follow up.

Verified Customer
Unionville, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Routine Maintenance
Accommodating scheduling, prompt service, excellent technical craftsmanship.

AD
Andy D.
West Chester, PA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Awesome follow up and care!
Took my 2008 Honda Fit in for Air Conditioning repair. When I got it back the AC worked for about 1/2 hour then died. Called John and he immediately made arrangements to get my car back. He also graciously offered a loaner which we didn't need at the time. It was determined that the replacement part was faulty and a replacement for the replacement was needed. Work got done and the AC has been running flawlessly since. Kudos to John for communication, follow up and honoring the original repair - no additional cost to me. Highly recommend them!!

Verified Customer
Malvern, PA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Oil change and tire rotation
Service is thorough and timely as always - thanks guys! These guys go through the receipt with you to review what was done and show the cost of the labor. Plus, they always greet you with a smile ๐Ÿ˜Š

RM
Raymond M.
West Chester, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Brakes locked up
The brakes on my truck locked up. I was needing my truck within 2 days to go on a trip and had to get it fixed as soon as possible. The truck was towed to Francis Automotive and within a short time they had diagnosed the problem ordered the factory part from Toyota and within a little over 24 hours had the truck repaired and back in my hands.

JJ
Janice J.
West Chester, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Excellent Experience
My car was assessed quickly and I was provided a complete diagnosis before work began. All work was completed with attention to detail and on a timely basis. Secured 4 tires for me within a couple of hours and installed them to my satisfaction. Very professional and efficient automotive services. Give Francis my highest recommendation.

BB
Barry B.
Glen Mills, PA
Porsche Cayman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
another gret job
on time and on budget as usual. Service without surprises is always good!

SS
Stephanie S.
Coatesville, PA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Excellent Service!
Excellent service, friendly, honest and will definitely be using them again!

LZ
Lazarus Z.
West Chester, PA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Honest and reliable
Trustworthy.

KR
Ken R.
West Chester, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Service maintenance
Professional, courteous, reliable, and experienced technicians.

BB
Barry B.
Glen Mills, PA
Porsche Cayman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Fixed right by great people
John and his team are great. They let you know what is going on. They fix it right and when they say it will be done, it is. They are friendly, accommodating and honest.

KR
Ken R.
West Chester, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Service maintenance
Staff is consistently professional, courteous, and efficient in not only completing any repair work that is needed but also in explaining reasons why the work is necessary or recommended. Highly recommend Francis Automotive to friends and family.

LK
Lee K.
Newtown Square, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Excellent
Always great service and fair pricing

GC
Glenn C.
West Chester, PA
Porsche 911
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019
they know what they are doing on my older sports car
Knowledgeable and thorough.

CS
Cindy S.
Hockessin, DE
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Great customer care
Super service at a fair.price

JR
Joe R.
Malvern, PA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Outstanding Services
My car is 13 years old with over 139K miles and runs like new. Major reason is the Service and Expert Knowledge delivered at Francis Automotive!

BC
Bob C.
West Chester, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Focus on the customer
Great service and would not take my truck anywhere else for service.

LP
Lauren P.
West Chester, PA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Great people, great service!
amazing service, helpful people, quick service! I highly recommend!

SM
Sam M.
West Chester, PA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Trust the work they do
As always they provided a clean on time experience without any surprises

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