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Frank Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
257
Total ReScores
4.6
ReScore Average
61
Net Promoter Score ®

Business Details

About

Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon! Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(619) 474-5502

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (US & Canada)
3150 National City Blvd. National City, CA 91950
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)

MB
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Miguel B.
Chula Vista, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
0
Category: Service
Long repair times
This dealer will take 2 days just to evaluate your car and then another 3 or 4 to make the proper repairs and when for obvious reasons you ask for a loaner guess what? They will put you on an infinite wait list that will take even longer and suggest you to contact corporate to file for a reimbursement rental program but corporate will take at least a week to evaluate if they can approve you for that program. So I don’t know why they do not make a contract with a rental company or find a way to not leave their customers with out a way to continue with daily needs! Very very dissatisfied
TRACY S. from Frank Hyundai responded on 03/28/2022 09:33 AM

I greatly appreciate you taking the time to express your frustration about the process we all must follow. My staff is working on improving with current resources. 

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344
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