business image

Franklin Sussex Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,174 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
38
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Franklin Sussex Hyundai is located at 2 Walling Avenue in Sussex, NJ - only minutes from Vernon, Newton, Hamburg, and Sparta! Come see us today and take advantage of our Customer Loyalty Rewards program! You earn points for every dollar you spend! Franklin Sussex Hyundai is located at 2 Walling Avenue in Sussex, NJ - only minutes from Vernon, Newton, Hamburg, and Sparta! Come see us today and take advantage of our Customer Loyalty Rewards program! You earn points for every dollar you spend!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(973) 702-3500

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
2 Walling Avenue Sussex, NJ 07461
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,174 Reviews)

MS
gravatar
Mark S.
Sparta, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2022
0
Category: Service
Unorganized and unprofessional
I have owned 4 Hyundai's that I have had serviced in different areas throughout the country since 1998. Most of my experiences have been better than one would expect, except for Franklin Sussex.

Despite and appointment made more than a week ago, Franklin Sussex Hyundai would not service my car unless I went back out to my car and gave them my VIN number. I guess that they could not copy that down when they were going to work on it.

I have been thinking about trading my 2017 for a new Elantra but I do know that I will definitely not be looking up at Franklin Sussex Hyundai, where I had purchased one before.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.