96% Would Recommend
Latest Review 10 days ago
Curt W. on 01/10/2018
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Curt said he used to build his own vehicles, and he is very picky about who works on his. So far, Frank has done an outstanding job and Robert has always done so. He has very good customer service skills. He made sure he was updated and the vehicle was ready on time. He stated this kind of service is really had to find.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 01/06/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Lexi K. on 01/10/2018
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Lexi said the business was kind and helpful. They did a very good job.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/08/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
ROBERT A. on 01/06/2018
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"Trustworthy "
I know every time I come in I can count on my vehicle being fixed right and that I’ll be taken care of
Vehicle: Chevrolet Silverado 1500
Service Date: 01/05/2018
Review Created: 01/06/2018 05:09 AM
Michael C. on 01/05/2018
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Michael said the employees were friendly. They were very communicative. They took the time to explain his completed service to him.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Elizabeth D. on 01/04/2018
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Elizabeth said the staff was courteous, quick and called back. They gave her ride back home from the business.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 12/27/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Richard C. on 01/04/2018
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Richard said he would recommend this business for service.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/02/2018
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Valued Customer on 01/02/2018
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"Great Service!"
Very happy with my repair. Thanks Frannk's!
Vehicle: Dodge Pickup
Service Date: 12/29/2017
Review Created: 01/02/2018 12:27 PM
John J. on 12/29/2017
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John said Robert was willing to communicate with him, had good response to questions, kept him posted on progress, and had good service. Overall, it was a positive experience. He was given a three-year warranty, guaranteed on his vehicle. He really enjoyed working with the people there. They were the best, and had a good work ethic.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 12/21/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Andrea M. on 12/21/2017
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Andrea said the business is fabulous and it is always a pleasure to take her vehicle to them. The staff is very caring and they communicate well about the problems with her vehicle. They repair what they need to and they speak with her about further repairs before they perform them.
Vehicle: Saturn VUE
Category: Service
Service Date: 12/18/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
ALYSSA M. on 12/19/2017
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"Polite and quick"
Frank's had quite a few cars there but they were able to get me in and out in an hour and a half. The process was smooth and everyone working there was polite. I had to have my gas tank door cover fixed It wouldn't pop out all the way and now it works like a charm!
Vehicle: Toyota Corolla
Service Date: 12/18/2017
Review Created: 12/19/2017 02:49 PM
Angel G. on 12/18/2017
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Angel said the business provided quick and perfect service.
Vehicle: Hyundai Tiburon
Category: Service
Service Date: 12/14/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
August K. on 12/18/2017
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Spoke with August. He said the business provided overall good customer service.
Vehicle: Ford Fusion
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
WILLIAM W. on 12/16/2017
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"Prompt and communicative"
I came in with an irregular Check Engine light, and received a quote in about 6 hours. The repairs were completed within a few days, with no back and forth over ordering parts or any new expensive mystery problems. Car is running great nearly a month later.
Vehicle: Hyundai Accent
Service Date: 12/07/2017
Review Created: 12/16/2017 03:49 PM
Aislynn M. on 12/13/2017
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Aislynn said the staff were professional and friendly. They explained her options to her. However, it would have been nice to have a coffee or water station.
Vehicle: Jeep Liberty
Category: Service
Service Date: 12/12/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Eduardo T. on 12/12/2017
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Eduardo said the service was good and the staff answered his questions.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/09/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Logan B. on 12/07/2017
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Spoke with Tom. He said the staff was super honest and they were unable to service the vehicle, but they recommended a business that could. They did not charge him a diagnostic fee.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/28/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Michael R. on 12/07/2017
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Michael said this business provided great customer service. However, the vehicle is still having some issues.
Vehicle: Kia Optima
Category: Service
Service Date: 12/06/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Luke M. on 12/05/2017
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Luke said he would recommend this business for service.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 11/30/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Robert C. on 12/01/2017
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Robert said the service was of good quality. They were honest.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 11/29/2017
Review Created: 12/01/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Frank S. at Frank's Automotive responded on 12/05/2017

Hi Robert,
 Thank you for your review! Customer feedback is very important to us. We look forward to seeing you for your next service visit! 


Kindest Regards,


The Frank's Automotive Staff
512-805-0144

Brett M. on 11/24/2017
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Frank said the technicians are very helpful.
Vehicle: Ford F-150
Category: Service
Service Date: 11/21/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 11/29/2017

Thank you for your review! We appreciate your business! 

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