Frank's Automotive

The diagnostic process took to long. Unable to diagnosis the problem. Not efficient. My truck was kept at the shop for more than 5 days. I have been a loyal customer for many years. I take my family's cars there for repairs. I intend to stay with Frank's Automotive.

2-19-18 -11:30 am Vehicle delivered to Franks. 2-21 - Call from Franks informing me that the problem was the Transfer Case and would get a used part from junk yard to replace. 2-23- No call from Franks so I call them at 5 pm. They report that Transfer Case was installed but now, it is stuck in 4 low wheel drive. Trying to diagnose. 2-27 - still no response from Franks. I have to call them to get update. Now they say there is some kind of code that is causing it to stick in low. Checking with manufacturer. 2-29 10 am. Franks report is they think there may be a problem with differential. I start an internet search to diagnose myself. After an hour search I find an identical situation with a solution that solved the problem. 11:30 I call Franks and give them the info to solve my vehicles problem. Said they would check it out and get back to me in an hour. 5 pm still no response. I call and talk to a supervisor named Bob. He says he was never informed. I sent him link to article from internet. An hour later he calls me back and informs me they would try this solution and have my vehicle ready 3-2 afternoon. At 5:30 pm I get call from Bob informing me an additional part will be needed to finish repair. Will order and get to it first thing 3-5. Finally I called at 5pm and they said was repaired and I could pick up. As far as I'm concerned, this whole ordeal was handled by Franks incompetently. Pretty sad that a customer has to diagnose repair himself. Will never use them again.

Zoe said everything went smoothly, and she would recommend the business for service.

Joshua said he would recommend the business for service.

Dana said the employees were awesome and very nice.

Jessica said she has been having to go back to the business, for the staff to re-do what was originally put in her vehicle, because it had still been having problems. She said she may have to go back to the business again, because her vehicle is still acting the same way it was, before she took it there to get fixed.

Irma said the staff was very, very helpful.

Nice, clear service, fixed car within 2 days

Great service and much better service and pricing than the Mercedes dealerships in Austin and San Antonio.

Curtis said that he would recommend the business.

Cassidy said the repairs were done in a timely manner.

Hunter said the business has a friendly atmosphere and good service.

Faith said after she left the facility, there were some electrical issues, like the radio would not turn on and the windshield wipers would not work on her vehicle. The original problem was not fixed, so she had to take it back to the facility to get it resolved.

Joseph said the staff did what they promised, and it was done in a timely manner.

Valerie said the business is a bit pricy.

Gerald said the employees charged him an outrageous amount for the diagnostic check that wasn't needed. He had already explained what the issue of the vehicle was. Also, the employees wouldn't start work on the vehicle for a week, until he called and asked where the vehicle was in its process. He stated Mark specifically showed no good customer service and was extremely careless.

Tyler said the staff had good service. However, they were over priced.

Linda said she is very pleased with all the good work delivered by business.

Curt said he used to build his own vehicles, and he is very picky about who works on his. So far, Frank has done an outstanding job and Robert has always done so. He has very good customer service skills. He made sure he was updated and the vehicle was ready on time. He stated this kind of service is really had to find.

Lexi said the business was kind and helpful. They did a very good job.