Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

585 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


MS
MC S.
San Marcos, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Great communication, very honest
I had a car emergency, and the guys here were amazing. They fixed my tire up and diagnosed the issue quickly, and it turned out I didn’t need the extra work done. They didn’t try to sell me on work I didn’t need. George was who I spoke with the most, he was very understanding about the situation. I’m definitely going back for any other issues I may have.

DP
Deanna P.
San Marcos, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Deanna said that they provide good service.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
San Marcos, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Spoke with Raquel. She said the customer service was excellent. The employees were very friendly, explained everything and did a great job. The price was good.
This review was collected via phone interview by Customer Research Inc.

VA
Vassilis A.
San Marcos, TX
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Vassilis said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MC
MATTHEW C.
San Marcos, TX
Chevrolet Blazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2019
Scamming college kids
They tried to overcharge me on a blown head gasket charging over double then any mechanic outside of San Marcos. they also charged me for two hours of diagnostic instead of one hour on a easy to find problem

Verified Customer
Wimberley, TX
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019
Very helpful business
Knowledgeable and helpful staff. In and out in a reasonable time. I will be coming back.

YR
Yannis R.
Houston, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Yannis said the price was decent and they did a good job.
This review was collected via phone interview by Customer Research Inc.

SW
SUSAN W.
Wimberley, TX
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Good experience at Frank's auto shop
Competent, speedy and friendly. Very accommodating.

CC
Charles C.
San Marcos, TX
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Charles said they sounded honest, and they were perfect with attention and repair.
This review was collected via phone interview by Customer Research Inc.

GM
Gabriel M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Gabriel said the business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

DL
Deandre L.
New Braunfels, TX
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Deandre said it was good service, communication, and a smooth operation overall.
This review was collected via phone interview by Customer Research Inc.

PC
PEGGY C.
San Marcos, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Reliable honest personable
Excellent

DF
Drew F.
San Marcos, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Drew said the business is great. They were helpful and fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.

EB
Ethan B.
San Marcos, TX
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Ethan said that Colton really helped him out.
This review was collected via phone interview by Customer Research Inc.

MG
Melissa G.
San Antonio, TX
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Melissa said she appreciate having received lots of pictures and reports with regards to the service they did on her vehicle. She also stated that she is happy with their service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Marcos, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Honest and quick
I went to brake check to get new brakes. I get a call from them that I need new rotors and calipers. I knew that I didn’t. They then told me I had a lose tie rod. I don’t know much about trucks and don’t appreciate people trying to convince me to fix things that aren’t broke because of that. Franks is very straight forward and honest. We have used them for all our cars for bigger fixes and will now be using them for any car Maintenance needed.

PS
Peggy S.
Driftwood, TX
Chevrolet Corvette Stingray
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Fast, efficient, friendly service at a fair price.
Fast, efficient, friendly service at a fair price for a long-standing customer (over 20 years). Thanks!

PW
Paul W.
San Marcos, TX
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Paul said his overall experience was okay. They put in the light and that was great. There was a misunderstanding about the price. It was twice the amount he expected.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
San Marcos, TX
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Lee said everything was perfect, as was the service. The quote and the person at the counter was great. He stated he felt they were being overly cautious and thought some of the things didn't need repairs but he has no issues with them nor thinks they were being dishonest. He added these are minor points.
This review was collected via phone interview by Customer Research Inc.

WG
WILLY G.
San Marcos, TX
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019
Bob
Franks has always treated us well. They are knowledgeable in their work. I have recommended customers who have needed service to Frank’s. Bob is awesome, Colton is cool, and they have a sense of humor. Great service.