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SureCritic / Hyundai Dealer / Friendship Hyundai of Bristol
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Friendship Hyundai of Bristol

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,252 Reviews)
86
Write a Review
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Score Details

5 stars
87%
4 stars
8%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
57
Total ReScores™
4.8
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Friendship Hyundai is conveniently located in Bristol, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Friendship Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Friendship Hyundai is conveniently located in Bristol, TN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Friendship Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(423) 607-5419
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 3:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
2638 West State Street Bristol, TN 37620
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,252 Reviews)
Write a Review
Recent Reviews
PK
gravatar
Peter K.
Lebanon, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2022
0
Category: Service
Great Vehicles, Unsavory sales practices
Let me first get out of the way that I love the car and the warranty. That's not the issue here. My issue is with a specific sales person, Scottie Austin, and the general manager, whom I'll get to in a second. During the paperwork, Scottie tried to sneak past an obviously inflated rate for the loan and when confronted with it, he back pedaled stating that it was the best available due to rising interest rates. I have very excellent credit and knew I could get a much lower rate. After some back and forth I finally told them I would get my own financing and they started racking on additional fees stating that the lender's rate was due to the deal I was receiving. I brought this to the attention of the general manager, Richard Black stock and he was very dismissive and condescending. It was only once I got corporate headquarters involved that I was able to get our agreed upon sale price and the car. The entire experience has left me with a horrible taste in my mouth about Friendship of Bristol, in terms of the sales department. Let me specify that the service department is excellent and that they understand the importance of building and fostering a relationship with their customers. If you plan on buying a vehicle through Friendship of Bristol, get your financing outside of their terms as this will serve you well and limit a stressful purchasing experience.
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