Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1101 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


KO
Karen O.
Rochester, NY
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Slow
Need work

LW
Linda W.
Rochester, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Again, no disappointments
Took my car in for a routine oil change. Had several questions which the service department was able to provider answer or information to. They were courteous and patient.

Verified Customer
Le Roy, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service Department review
When getting my car serviced, it is always promptly done and the service representatives are always very friendly. They keep me informed if anything additional has to be done. I am very happy with the Hyundai service department.
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We work hard to make sure we provide each customer with a service experience that fits their needs. We are glad you are part of our HUGE family. Thank you for your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


NC
Nicole C.
Rochester, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Always Great Service & Quality Repairs!
Fuccillo has always provided great service and quality repairs at a fair price and within a reasonable amount of time!
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that we met your expectations and that we were able to provide you with a 5 star experience. Thank you for time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


GB
Gary B.
Pavilion, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great staff
You have a very helpful staff . They are right on time and friendly, explain all that needs to be done to the suv.
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thank you for taking the time to provide us your feedback. We work hard to make sure each customer receives the best service experience possible. We strive for 5's and are pleased to know that we gave you a 5 star experience. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rouke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


BO
Betsy O.
Rochester, NY
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great Service Department
Fucillo has serviced my car exclusively for its life, which is now 14 years. I have never had an issue with them. They have taken superior care of my car. With over 120,000 miles on it, it runs like a brand new car. The wonderful service provided by this Service Department is a definite reason that I will buy my next car at Fucillo.
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thanks for taking the time to provide us with your feedback. I am glad that your service experience met and exceeded your expectation. Thank you for choosing us and joining our HUGE family. Thank you for your time, business and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


TL
Thomas L.
Fairport, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Service Department was extremely helpful and kept me informed throughout process.
My car was just in to have the engine replaced. The service manager was able to secure a loaner for me. They only took 5 days to receive and install an engine for my Sonata. Ashley and their staff were amazing and I couldn't say enough good things about my experience.
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. Also thank you for your kind words. We work really hard at our customer service skills. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


DE
Diane E.
Hilton, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Oil change and tire rotation
Always good to know they look out for me at Fuccillo Hyundai of Greece. They are superb in their service
Service Team from Fuccillo Hyundai of Greece responded on 12/06/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We work hard to make sure we provide each customer with a service experience that fits their needs. We are glad you are part of our HUGE family. Thank you for your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018 Category: Service
Hyundai Santa Fe
They seem honest about work that needs to be done and can easily schedule my appointments for service and it is completed when they say it will be ready.

My issues are with the vehicle itself. Have never owned a Hyundai and would not in the future. The entire underneath of the suv is rusted and I was told at time of purchase undercoating wasn’t necessary because it was done at the factory. I have never needed to replace all of the brake pads and rotors on any of my vehicles at 26,000 miles and have always had low mileage on them.

ML
Maxine L.
Rochester, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
The people are nice to deal with and service is great
I would and have recommended this business to friends and relatives
Service Team from Fuccillo Hyundai of Greece responded on 11/30/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com

 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018 Category: Service
Easy access to service
I can always count on prompt attention to service needs

FC
Frances C.
Rochester, NY
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
great service
Service was done faster than I thought it would be.
Service Team from Fuccillo Hyundai of Greece responded on 11/27/2018

Hello,

Thank you for taking the time to provide us with your feedback. We are happy to hear that your service experience met your expectation. We thank you for the 5 star rating as we work hard to meet all of our customers needs. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LS
Linda S.
Rochester, NY
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Got an appointment quickly so I could use my vehicle for traveling on the holiday
Very good
Service Team from Fuccillo Hyundai of Greece responded on 11/27/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


TC
Theresa C.
Rochester, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Excellent Service
The service I receive is always high quality. I have never been dissatisfied. I have recommended this dealership. Keep up the GREAT service.
Service Team from Fuccillo Hyundai of Greece responded on 11/27/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


AS
Arlene S.
Rochester, NY
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Love Fuccillo of Greece
Always excellent service!
Service Team from Fuccillo Hyundai of Greece responded on 11/27/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LB
Linda B.
Rochester, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Great service
The service department delivers consistently excellent service and provides answers to all my questions. They are always on time and the environment is pleasant and clean.
Service Team from Fuccillo Hyundai of Greece responded on 11/27/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We strive for 5's and appreciate any suggestions you may have to help us improve our service experience. Thank you for the wonderful comments too. Thank you for you time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LS
Louis S.
Rochester, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Car Recall Service
I brought my car in for a recall about the airbags. Service did the required work and as far as I know, the airbag should work when needed.
Service Team from Fuccillo Hyundai of Greece responded on 11/23/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We strive for 5's and appreciate any suggestions you may have to help us improve our service experience. Thank you for the wonderful comments too. Thank you for you time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Great job
Great Service!
Service Team from Fuccillo Hyundai of Greece responded on 11/23/2018

Hello, 

Thank you for taking the time to provide us with your feed back. We work hard to make sure every customer gets the best possible service experience. We appreciate your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 

 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


MT
Michael T.
Hilton, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
good job mirror stayed on so far
good job and little wait
Service Team from Fuccillo Hyundai of Greece responded on 11/23/2018

Hello,

Thank you for taking the time to provide us with your feedback. We are happy to hear that your service experience met your expectation. We thank you for the 5 star rating as we work hard to meet all of our customers needs. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


VR
V R.
Rochester, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Service is excellent
Excellent service
Service Team from Fuccillo Hyundai of Greece responded on 11/21/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are so glad to hear that we provided you with a 5 star service experience. We do our best to make sure all our customers have the best service possible. Thank you for your time and business and we look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
arourke@fuccillo.com

 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!