Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

947 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MT
Michael T.
Hilton, NY
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
mirror
good job mirror stayed on so far

LD
Lynda D.
Rochester, NY
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great service
Was in and out in no time
Service Team from Fuccillo Hyundai of Greece responded on 06/23/2018

Hello,

Thank you for the 5 star review. We strive for customers to have a 5 star experience and work hard to make sure every customer is treated like part of the Fuccillo family. Thank you for your time, business and look forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


PD
Patricia D.
Hamlin, NY
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
service was very good
service was very good ,but it really burns me up that every time i have service done within a week or so i get coupons for either $10 off or $15 off service that i just had done .i said something last year about same problem .you have a problem with your marketing .i think your group manager "Jennee Julius "senior group manager should address this issue .what it really does is make a person very upset ,is this just some scam that you do ? we have owned 2 hyundais now an really like them but hate when we do a service an then get a worthless discount after ,this will be our last hyundai as this is an ongoing problem that you do not seem to address.i am sure no one will respond to me on this issue as this is not first time i have complained an not received a response .richard

FC
Frances C.
Rochester, NY
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
great service
I love my Santa Fe, I wish I had bought my first car at Hyundai and I will return in about 2-3 years to buy my next car.
Service Team from Fuccillo Hyundai of Greece responded on 06/19/2018

Hello,

Thank you for the 5 star review. We strive for customers to have a 5 star experience and work hard to make sure every customer is treated like part of the Fuccillo family. Thank you for your time, business and look forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


FD
Frances D.
Rochester, NY
2009 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
good service
wish there where coupons to save money

RL
Richard L.
Bergen, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Excellent service as always
Between my wife and I, we're on our 6th Hyundai. You people treat us great. That's why we keep coming back!!
Service Team from Fuccillo Hyundai of Greece responded on 06/19/2018

Hello,

Thank you for taking the time to provide us with your feedback. We work hard to make sure every customer gets a 5 star service experience. We will continue to provide you with the best service possible. As always we appreciate your business, time and look forward to seeing you in the future.

Thank You,
Ashley Rourke
Service Manager
arourke@fuccillo.com

Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Anonymous avatar
Verified Customer
Rochester, NY
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Re:
Not something I do, sorry.
Service Team from Fuccillo Hyundai of Greece responded on 06/16/2018

Hello, 

Thank you for take the time to provide us with your feedback. We are glad to know that we met your service expectations and provided you with a five star service experience. We strive for five stars and your review tells us we are doing a good job. Thank you for your business and we hope to see you for your future service needs. 

Thank You 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com

 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


CB
Christy B.
Rochester, NY
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service
Tyty Plz let Hyundai know that vision Hyundai is awful they told me I would need to pay for the tow from my house to their dealerships they also told me the diagnostics would be $98 on that my warranty would not cover any of it I contacted my warranty place they covered the towels and the diagnostics all I paid was $108 in fees for my warranty so you guys will definitely always have her business FYI we bought seven cars from marty sen FYI we bought seven cars from mark desantis at vision and when Call Jan to trade this vehicle and he was rude and obnoxious and I hung up on him
Service Team from Fuccillo Hyundai of Greece responded on 06/16/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to know that we were able to help you with the situation you were in and provide you with a 5 star service experience. We welcome you as a new customer and hope to see you for all your future service needs. 

Thank You 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


KM
Kristine M.
Rochester, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent Service
Fuccillo Hyundai continues to be a first rate car dealership. I would highly recommend them to anyone.
Service Team from Fuccillo Hyundai of Greece responded on 06/16/2018

Hello,

Thank you for the excellent review. We work hard to make sure that your experience here at Fuccillo is 5 stars from start to finish. We are glad to have you as part of our "HUGE" family. Thank you for your business, time and look forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


EC
Eduardo C.
Rochester, NY
2014 Hyundai Veloster
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2018 Category: Service
Eduardo Castro
not good customer service .
Service Team from Fuccillo Hyundai of Greece responded on 06/18/2018

Hello, 

Thank you for taking the time to provide us with your feedback. I am sorry to hear that you could not give us a 5 star review. We do our best to remember and accommodate to all of our customers needs. I appreciate your feedback that so I can it to my staff and improve our service experience. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


DM
Denise M.
Rochester, NY
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
they took care of the problem
brought my car in for service they had to keep it for 3 days they gave me a loaner gt the car back everythings fine
Service Team from Fuccillo Hyundai of Greece responded on 06/16/2018

Hello,

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


DK
David K.
Rochester, NY
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Quick reasonably priced service
I have always enjoyed reasonably priced service.
Service Team from Fuccillo Hyundai of Greece responded on 06/16/2018

Hello,

Thank you for the 5 star review. We strive for customers to have a 5 star experience and work hard to make sure every customer is treated like part of the Fuccillo family. Thank you for your time, business and look forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Anonymous avatar
Verified Customer
Rochester, NY
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great Dealership
I have purchased three vehicles and so far have been completely satisfied with sales and service.
Service Team from Fuccillo Hyundai of Greece responded on 06/15/2018

Hello,

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future.

Thank You,
Ashley Rourke
Service Manager
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


CS
Carl S.
Rochester, NY
2012 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
xxxxxxx
wxxxxxxxx
Service Team from Fuccillo Hyundai of Greece responded on 06/15/2018

Hello,

Thank you for taking the time to provide us with your feedback. We appreciate your business and are glad we were able to make your service experience 5 stars. We strive for 5 stars and your review tells us we are doing a good job. Thank you for your time and we look forward to seeing you in the future.

Thank you,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Anonymous avatar
Verified Customer
Rochester, NY
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great service
Quick and honest
Service Team from Fuccillo Hyundai of Greece responded on 06/13/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We thank you for the 5 star rating and are happy to know that our hard work to make every customers service experience meet their expectations. We appreciate all our customers and try our best to meet their needs. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


RE
Ralph E.
Hilton, NY
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Oil change
Always quick and courteous service

PG
Patricia G.
Rochester, NY
2007 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellent Service for a fair price
Fuccillo Hyundai of Greece's Service Department is beyond compare. They are the reason that our 2007 Hyundai Sante Fe is still going strong at over 200,000+ miles.
Service Team from Fuccillo Hyundai of Greece responded on 06/12/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We thank you for the outstanding review and appreciate your business. We like to think you are not just a customer but part of the HUGE family. We are always happy to hear that our hard work pays off and that you were able to share that with others. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


JK
Jody K.
Fairport, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
The people and service
Excellent service every time!! Todd in service has been the constant. Lucky to have him. Anthony was a wonderful salesman. Really listened to our needs and made it happen. Kind and pleasant! Thank you!!
Service Team from Fuccillo Hyundai of Greece responded on 06/11/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that we met your expectations and that we were able to provide you with a 5 star experience. Thank you for time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


BP
Brenda P.
Rochester, NY
2012 Hyundai Elantra To
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2018 Category: Service
Back too many times
Going on 3rd time back for same prob
Service Team from Fuccillo Hyundai of Greece responded on 06/11/2018

Hello, 

Thank you for taking the time to provide us with your feedback. I am sorry that you are unhappy with your vehicle and the service. We do try our best to fix every vehicle right the first time. We understand this is a frustrating situation and we will continue to do our best to accommodate you. We appreciate your patience and understand your time is valuable. Please know that we are working are hardest to get this situation resolved. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


JM
Jeanne M.
Rochester, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Service in a timely manner
Always accommodate my busy schedule. Waiting room is great , coffee is a nice perk. Everyone is polite and professional.
Service Team from Fuccillo Hyundai of Greece responded on 06/09/2018

Hello,

Thank you for taking the time to provide us with your feedback. We are so glad to hear that we provided you with a 5 star service experience. We do our best to make sure all our customers have the best service possible. Thank you for your time and business and we look forward to seeing you in the future.

Thank You,
Ashley Rourke
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!