Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1050 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


JD
Joanne D.
Rochester, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great service
They were very efficient and friendly.

Verified Customer
Rochester, NY
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Nice service staff
Very accommodating and friendly service staff. Only wish when I picked up vehicle after service someone would have gone thru corrective repairs made.
Service Team from Fuccillo Hyundai of Greece responded on 10/10/2018

Hello, 

Thank you for taking the time to provide us with your feedback. I am sorry to hear that you could not give us 5 stars. I appreciate you bringing your concerns to my attention as I will bring them to my staffs attention so that we can correct our delivery approach. We appreciate any and all feedback so that we can better our service experience and be able to meet each customers needs. We appreciate your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
service
Great job fixing my issue that was covered by warranty.
Service Team from Fuccillo Hyundai of Greece responded on 10/09/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


PG
Patricia G.
Rochester, NY
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Quality Work for a Reasonable Price!
We have serviced our 2007 Sante Fe at Fuccillo's of Greece, NY for the last 11 years. The Service and Parts Department have always treated their customers like they would treat their own family members.
Service Team from Fuccillo Hyundai of Greece responded on 10/09/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We work hard to make sure every customers gets a 5 star service experience and without you feedback we wouldnt know if we were doing a good job. We are pleased to know that we met your expectations. We thank you for being part of the Fuccillo family and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LK
Linda K.
Rochester, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Service Department always gets it done...
The service department always tries to accommodate me when I need to get in. They are usually quick to get the work done. The waiting area is comfortable and the staff are always pleasant.
Service Team from Fuccillo Hyundai of Greece responded on 10/08/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We work hard to make sure we provide each customer with a service experience that fits their needs. We are glad you are part of our HUGE family. Thank you for your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


DD
Dennis D.
Rochester, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Elantra service
Easy to make appointment. Todd is very friendly and keeps me informed about recommendations and progress
Service Team from Fuccillo Hyundai of Greece responded on 10/08/2018

Hello, 

Thank you for taking the time to provide us with your feed back. We work hard to make sure every customer gets the best possible service experience. We appreciate your business, time and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Don't use online scheduling tool!
Fuccillo is great and the service is good. Just be sure to call to schedule your visit since the online scheduling tool is worthless. I did all the scheduling online, got confirmation emails, they even put it on my calendar for me. When I showed up for the service, they didn't have it in their schedule! Thankfully, the guy at Fuccillo was flexible and took care of my car.
Service Team from Fuccillo Hyundai of Greece responded on 10/04/2018

Hello,

Thank you for taking the time to provide us with your feedback. We are working on fixing the issue with the online scheduling I do apologize for the inconvenience. We appreciate your business and hope to see you for your future service needs. 

Thank You 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2009 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Always Great Service & Quality Repairs!
I have always received really good service and quality repairs at this dealership.....affordable as well!
Service Team from Fuccillo Hyundai of Greece responded on 10/04/2018

Hello, 

Thank you for taking the time to provide us with your feedback, it is important to us to know how we are doing as a service department. We appreciate your time and business and hope to see you for your future service needs.

Thank You 
Ashley Rourke
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


JZ
Jennifer Z.
Rochester, NY
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Todd is a people person
Todd is a people person he make u fell very comfortable he knows his busy and makes sure your car is done correctly.
Service Team from Fuccillo Hyundai of Greece responded on 10/03/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


SE
Sandy E.
Rochester, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Very nice place and good service
They let me know their was a new recall .and asked if I had time they would take care of it if I wanted. So they did want I needed and the recall with in a great time! Thanks
Service Team from Fuccillo Hyundai of Greece responded on 10/02/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


JM
James M.
Rochester, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
Friendly Staff and Clean Facilities
The staff are very friendly in a sincere way, approachable and respectful. The facilities look great, very clean and comfortable, well maintained
Service Team from Fuccillo Hyundai of Greece responded on 10/02/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that we were able to provide you with a 5 star service experience. We strive for 5's and knowing that you could give us a 5 star review lets us know we are doing a good job. Thank you for your time and business and we look forward to seeing you in the future.

Ashley Rourke 
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LS
Larry S.
Le Roy, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Friendly staff.
Treated very well for my first visit and took care of my problem I was having with my 2017 Tuscon very fast getting the part that was needed.
Service Team from Fuccillo Hyundai of Greece responded on 10/02/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com

 




Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


JM
Joann M.
Rochester, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Appointment choices. Quick service.
Great Car! Fast Service! Great Staff!
Service Team from Fuccillo Hyundai of Greece responded on 09/28/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


MH
Mildred H.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Great service car was taken
Car was taken in promptly and everyone pleasant.

MH
Mildred H.
Rochester, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Great service
Car was taken I promptly and everyone pleasant.
Service Team from Fuccillo Hyundai of Greece responded on 09/27/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your business and glad to know that your service experience was a 5 star rating. Thank you for your time and looking forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


SH
Suzanne H.
Rochester, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
great employees
everyone is friendly. , good service. Ive bought or leased 3 cars here and always brought them in for serice. Todd in service goes out of his way
Service Team from Fuccillo Hyundai of Greece responded on 09/26/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We appreciate your time and business and are happy to know that your service experience met your expectation. We look forward to seeing you in the future. 

Thank You, 
Ashley Rourke
Service Manager 
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


Verified Customer
Rochester, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Inspection
Polite service, clean, relaxing environment. Professionalism and courtesy and friendliness.
Service Team from Fuccillo Hyundai of Greece responded on 09/25/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad that we were able to meet your service needs and that we met your service expectations. We appreciate your business and looking forward to seeing you in the future for service. 

Ashley Rourke 
Service Manager
arourke@fuccillo.com



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


PG
Paul G.
Rochester, NY
2011 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Recent Visit
The service staff is reliable and professional.
Service Team from Fuccillo Hyundai of Greece responded on 09/25/2018

Hello,

Thank you for taking the time to provide us with your feedback. We are happy to hear that your service experience met your expectation. We thank you for the 5 star rating as we work hard to meet all of our customers needs. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager 
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!


LS
Louiseann S.
Rochester, NY
2015 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Oil change
It was pretty simple: in and out.

Verified Customer
Rochester, NY
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Always a pleasure
As usual, service was prompt and effiecient, waiting area clean, and staff all pleasant and professional.
Service Team from Fuccillo Hyundai of Greece responded on 09/25/2018

Hello, 

Thank you for taking the time to provide us with your feedback. We thank you for the 5 star rating and are happy to know that our hard work to make every customers service experience meet their expectations. We appreciate all our customers and try our best to meet their needs. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke 
Service Manager
arourke@fuccillo.com 



Check out our app Fuccillo Hyundai Of Greece. Schedule service appointments, get coupons, browse our inventory of new or used cars, schedule a test drive, even finance your next purchase!