Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

718 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 1 day ago

Reviews


JM
JERRY M.
Fairport, NY
Lexus RX
Verified
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07/14/2018
Nice. Efficient. Reasonable cost, 5 stars
Very nice and very efficient service. Only complaint, outdoor sign was hard to see.

TD
TONY D.
Rochester, NY
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Great Service
Very helpful staff and quick and quality repairs along with great competitive prices.

DC
DONALD C.
Churchville, NY
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Great people.
Good communication and a clean environment. Work done on time and satisfied.

MQ
MAHER Q.
Rochester, NY
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Great service
I take all my car to this place great people good customer service reasonable price

MT
MARY LOU T.
Rochester, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Excellent customer service
Excellent

DA
David A.
Webster, NY
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
David said his overall experience was good. They were friendly, helpful, and did a good job.
This review was collected via phone interview by Customer Research Inc.

HL
Hong L.
Rochester, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Hong said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
Rochester, NY
Chevrolet Silverado 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Joe said he has used them before and has always been satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JA
Joe A.
New York
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Joe said the business corrected the issues that were occurring with his vehicle. The staff was punctual with the work they provided.
This review was collected via phone interview by Customer Research Inc.

DG
DUANE G.
Churchville, NY
Mazda Mazda6
Verified
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06/27/2018
My car looks brand new!!!
I received a “Prep to Sell” detailing package for Mothers Day. I dropped my Mazda 6 off for the day and when I went back it was absolutely beautiful! The young man that did the work went over everything with me. They do offer courtesy shuttle service, I didn’t need to use it but it’s nice to know it’s there. I will definitely be going back. I would highly recommend their services to everyone.

DR
Don R.
Rochester, NY
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Don said the staff provided excellent service. The employees were very courteous to him.
This review was collected via phone interview by Customer Research Inc.

DL
Dave L.
Penfield, NY
Nissan NV200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Dave said he was very impressed that he was in and out 2 days in a row. He is in the carrier business so time is money and he really appreciates them getting his vehicle back to him so quickly.
This review was collected via phone interview by Customer Research Inc.

AC
Ashley C.
Rochester, NY
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Ashley said she received reliable service from the staff at this business.
This review was collected via phone interview by Customer Research Inc.

NG
Nancy G.
Rochester, NY
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Nancy said she is always treated well. Her son and his children all go there. She is pleased with Ted and Nick, who have always treated her nicely and respectfully.
This review was collected via phone interview by Customer Research Inc.

CS
CHRIS S.
Rochester, NY
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Always great service
The staff at Complete Automotive alway takes great care of our Suburban.

KB
KATHI B.
Hamlin, NY
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Complete Customer Service
They went over and above every level of service! Every person I talked to was very professional and informative. Just having them smile when they talk to you made the experience that much more enjoyable! (and it's kinda hard to enjoy spending money on your car unexpectedly!!)
Great staff - very comfortable waiting room.

AV
Abigal V.
Rochester, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Abigal said everything went smoothly and she will be back to get more work done.
This review was collected via phone interview by Customer Research Inc.

AT
ANTHONY T.
Rochester, NY
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
So Refreshing!
I have found the place to go for all my car needs. I saw the Owner right when I walked in and my car was ready for me in under 30 minutes. I have never left a shop feeling so relieved, thanks again!

Verified Customer
Rochester, NY
Volkswagen Touareg
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Wonderful
I can be honest..I was a little scared just because it was not your mainstream auto shop. I first discovered them on groupon and I called and inquired and the customer service was exceptional. They set an expectation of how long everything could take and stayed within the parameters of the time expectation set. Everything was on point and I would definitely go back and recommend others

TW
TOM W.
Rochester, NY
Hyundai ELANTRA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
The professionalism
The people here are highly professional. They do only the service that you request, without Pushing extra pressure. I highly recommend them to everyone that I know and love.I am 66 years old and this is the best automotive service I’ve ever had. Thank you!

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