business image

Complete Automotive Solutions

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,896 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
6
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Categories
Auto Repair, Oil Change, Transmission Repair
Contact
(585) 426-4869

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624
Complete Automotive Solutions' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,896 Reviews)

TD
THERESA D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
OMG the best experience
I needed tires rotated, synthetic oil change and tire plugged. Well tire could not be plugged due to location of the nail bit they found a good replacement at a good price. I was able to work at a desk with an office chair power and 5G wifi. There waiting rooms (yes plural) cater to business people or parents. Pleasant staff, pleasant atmosphere. The price was very reasonable and my car was done on time despite having to go get the tire. 100% reommend!!!

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Problems with brakes examined & fixed & other things chkd & adjusted really well.
Brake problems were examined & fixed & a sticky object noticed & greased to work properly. Oil/filter also changed at my request. Great work by mechanic & svc. Advisor both.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Excellence service
Staff is always professional and friendly

JP
gravatar
JOYCE P.
Brockport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Tire
I had a nail in my tire. They brought it right in and took care of my problem. I wouldn't take my car any where else

KB
KATHLEEN B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Absolutely impressed!
I haven’t been to this shop before, but after my experience, I can definitely say it won’t be the last time. From the moment I walked in, the staff was professional, welcoming, and clearly knowledgeable. When they called me to let me know what was going on they took the time to explain what was going on with my car and didn’t try to upsell anything unnecessary. Everything was done efficiently and at a fair price. I truly appreciate the honesty and quality of service—hard to find these days. Looking forward to bringing my vehicle back here whenever I need work done.

gravatar
ANTONIO
Rochester, NY
Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Always a Great Experience
Even though Complete was not able to help me directly this time, they still gave me very helpful information after looking at my specialty vehicle. They were able to point me in the right direction to get my problem resolved.

SZ
gravatar
STEVE Z.
14
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Great customer service at a reasonable price
Customer service is outstanding. Always friendly, doesn't attempt to sell services you don't need. Prices are considerably lower than the dealer for quality parts and services.

EA
ELAINE A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
It was bound to happen.
This is the first time my visit has been expensive but with a 15 year old car it was going to happen. Prices are going up on everything and I wasn’t terribly shocked by the cost. I still love this place. They do excellent work and I am always satisfied.

RY
ROSANNE Y.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
My car was in good hands!
Professional, friendly, thorough!

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
I love this place
Car broke down as I was leaving town, the problems were diagnosed and fixed, fast. The car runs better than ever now. I really appreciate it, thanks so much!!

SC
gravatar
SCOTT C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Oil change, inspection
In on time, out in an hour. Great price, friendly service.

CF
gravatar
CAROL F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Check for rattle on right rear
I brought the car in because
I have a rattling sound for months coming from the right rear which I was pretty sure originated from the brake.
I was greeted by Amanda, who is always pleasant! I sat in a leather recliner while I waited!
The mechanic came to tell me that he found the problem to be brake related, but the part had to be ordered, so I will bring it back tomorrow.
Love this place, and recommend them to anyone that asks

EM
gravatar
Eric M.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
9
2018 Toyota 4runner
Went in for an oil change and had the most comfortable places to sit while waiting and watched the news.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
New brakes,oil change,NYS inspection
Excellent ,timely service,

Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
9
2018 Toyota 4runner
Went in for an oil change and had the most comfortable places to sit while waiting and watched the news.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2025
9
Oil change
Went in for an oil change and had the most comfortable places to sit while waiting and watched the news.
Jack H. from Complete Automotive Solutions responded on 06/19/2025 05:27 AM

Thank you for your kind review; however it appears you might have accidentally forgot to select correct star rating as it appears your were happy with your service, but it shows a one star rating.  If this is accurate, would you please rescore your review to whatever level you feel was appropriate?  Thank You

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.