ReScore Reviews™ (1)
MC, first and foremost, I am very sorry to hear of your frustration but I believe there must be a very serious lack of understanding for the situation. Unfortunately we cannot provide further feedback since we do not know who you are nor do we know who your wife and daughter are (no names, dates, or other identifiable information was provided). However, I can tell you that the situation you described is the exact opposite of who we are and what we are about. Our hundreds (actually closer to thousands) of reviews paint a very clear picture that our business model is the opposite of what you described here. In fact, I would question if you even reviewed the correct shop when you wrote this, because we cannot recollect any scenario like this before, let alone recently. Please call us to discuss any concern you have, as we would love the opportunity to learn more about this situation. Thank You
However, a missing lug nut (actually, it's a wheel lock!) after getting my snow tires put on is unacceptable. I got the tires put on a few weeks ago and driving off the lot, I thought something felt funny. Car felt like it was leaning, but I attributed that to the new snow tire feeling after being on summers all year.
Turns out, they either forgot to put the wheel lock on, or put it on too tight or too lose. I have been driving around for days with this weird clicking sound - I thought it might be ice build. But after getting a car wash and seeing no results, I looked down... and lo and behold. Missing wheel lock.
Update: the Action Towing guy told me it was a wheel lock missing, and not a lugnut.
Per our conversation and with the level of service we handled this situation, I would like to ask for you to re-score your review. Thank You in advance.
I am very sorry you feel this way but unfortunately that is just not true. We can make mistakes like anyone else (although they are few and far between), but we pride ourselves on total customer satisfaction and our business model is just the opposite of what you described. Your TPMS sensor was leaking when you came which was one of your customer complaints. It was already broken and your tire was low on air, so all we did was try to put air in it so you could safely operate the vehicle, which then made it leak more. We put, at no charge, a standard rubber valve stem in its place to give you time and at least eliminate the leak for safe operation. Again, I am sorry you feel this way but your TPMS sensor was broken before you came in. Unfortunately this is a very common occurence with today's TPMS sensor designs.
Kathy, we are very sorry that you carried your displeasure with your warranty company over to us. Unfortunately we have no control over what the warranty company will or will not allow us to do nor do we have any control over the timing of their approval and inspections. Honesty, trust, and integrity are the cornerstones of our business and we take that very seriously and we are sorry that your warranty company produce such negative sediment.