ReScore Reviews™ (1)
Chad I am very dissappointed to see that you rated us two stars because of price and we didn't give you paperwork. You didn't get paperwork because you never came to pickup your vehicle; you had a tow company come tow it out of here and we would never release personal information to a third party tow truck company. Lastly, we are a reputable auto center that stands behind our work and charges a fair price for it. If you compare us to shops that constantly move their location and re-open under different names like the shop that your vehicle was towed to, then yes, they probably are cheaper and we do not wish to compete with shops like that. However, if you find a lack of quality or lack of professionalism, we are still happy to assist with any of your automotive needs.
Joseph, it really dissappoints us to read you review as it is very unfair and innaccurate when you consider the variables and actual situation. With regards to the original verbal estimate that was provided, you are correct with the amount, however it was CLEARLY stated on the phone that your vehicle is 22 years old and depending on how rusted it is, the time can definitely vary. Additionally, this is the very reason why most shops will not allow customers to supply their own parts, however we try to be flexible and understanding to help our customers, yet here is a perfect example of why we should have said no. You were told there would not be an additional charge to put in a new fuel pump module because we had to remove it out of the old tank and put it in the new tank anyways. However, as we started the job, we realized you didn't purchase a fuel pump module, you purhcased just the electric fuel pump which means additional work was required to take apart the module and replace just the pump. To your own admission, the pump you supplied was not the direct replacement and after the fact, the company told you they supplied parts to help convert it to make it work; which means more work which justifies why there would be an additional charge. Further, as soon as this was realized, we called you in advance to make you aware of the situation and we took photos for proper documentation which we shared with you. If a customer supplies their own parts and they incorrect which costs us more labor time, it is unfair to expect that we would eat that additional expense, especially when the customer was informed a head of time. If we were to supply the parts like any other "typical" repair job, there would not have been any other expense to you since it is on us to ensure our parts are correct. We can only hope that you are willing to step back and re-consider your position based on the actual conditions of this repair visit.
Ernest, first and foremost I want to apologize for your experience but I hope to shed some light and as for forgiveness. You are correct that the vehicle tool longer than it should but there is an explanation for this. When installing these intoxalock systems, we do not have any say on the scheduling, they send us a notification telling us when it is scheduled for. We have one tech that does all of our Intoxalock installs and unfortunately, he was on vacation this week. So when it came to your install, we had to put a tech on the install that has never done it before and because of the GPS, cameras, starter interrupter, etc are very complicated, he really struggled trying to figure out how to properly get it in your vehicle. As we approached the 5:00 hour, we realized he really needed help. I did what I really did not want to have to to; I called our lead tech in from his vacation and asked him if he would please come in and help complete this job. He was kind enought to do this, which is the only reason it was ultimately finished when it was. With regards to the grease marks and air bag panel not being installed back in, this was the first I heard of that but considering how they were trying to rush to get you out of here, I could see how that could happen. It does not make it right, but I could understand it. With that being said, I wish you would have called us the next day because we would have been happy to immediately address those items and correct all concerns. Once again, I am truly sorry for your experience but I hope you can understand what happened now. With that, we would like to offer you an Express Plus interior detail package, which is a complete interior with shampoo, free of charge. We hope you will give us a second chance and let us redeem our selves.
Latoyia, we are very sorry to hear of your dissatisfaction with your groupon detail service. I assure you that we do use clean water and generally, our customer feedback is typically very well. I am not sure why this happened with your vehicle, but we would be happy to provide you a courtesy follow up service to ensure your detail is done right. Please call or email us with your availability, and we would be happy to do it again and ensure your customer satisfaction. We apologize for the inconvenience, but we stand behind our work and will always do what is right by the customer.
Lisa, we are very sorry you feel this way and we understand you were not happy that we would not pass your inspection due to the significant leak in your rack and pinion. Aside from being against NYS DMV law, a rack and pinion with that size of leak is also a safety concern. We looked back at your records and since 2008, your average repair order has been $109. We realize replacing the rack and pinion is an expensive item, but there was just nothing we could do about it. We just hope that you can understand our position on this and appreciate that your well being was at the root of our decision.
Linda, hopefully you have spoken with Brian (the vehicle owner) to better understand the situation. The defect to Brian's car has been getting covered by the dealer he bought it from and unfortunately this dealer supplies his own parts to us. The hold up on getting the vehicle done was not our ability to complete the work, but rather the fact we were waiting on the part from the car dealer. Unfortunately, this is something we have no control over and Brian is very well aware of this and we just want to be sure you know it was not us.