ReScore Reviews™ (1)
After the replacement, the was slipping off so I brought it back - I was going on a trip so I asked if they would look at the while I was away (several days). They agreed but didn’t - when I called to pick it up they were looking at it for the first time.
Then they didn’t have a tool for my car and waited two days to borrow it before finally ordering it, THEN needed to wait another day for a car part needed once they used the tool. They replaced the timing belt again (at no charge) after nearly 2 weeks. That was 3 days ago and the belt is still making noise, so I’m going to bring the car elsewhere. Too bad.
Din, first and foremost thank you for your feedback. I would like to just clarify something, your service visit was not just for an oil change, it was the full Groupon package which was an oil change, tire rotation with brake check, and multipoint vehicle checkover. A simple oil change is typically completed in less than 30 min, but your package averages an hour; some vehicles slightly more and some less. We thank you very much for your business and we just ask that you keep in mind the full scope of work we provided. Thank You