If I could give this shop negative stars I would. my car was in the shop from April 12th to may 21st. and came back with problems. they still have not fixed it and it's now may 31st.
I always thought they did good work. My opinion has since changed.
This last time I took my car in I had to get both doors on the drivers side replaced. My car was in the shop for 45 days. I understand the parts are on backorder and the insurance taking its sweet time but not ONCE did they call me to give me an update the entire time they had the vehicle. I had to call every time. I called at opening at least twice a week, sometimes more.
Furthermore, when I got my car back I was informed that they put used door parts on. There was a giant stain on the door panel. They asked me if it was there when I dropped the car off. I said this is the first time I've seen my car in two months and this is supposed to be a new door...no it wasn't there when I dropped it off. There are countless scratches all over my back bumper, which was not part of the repair at all. Upon further inspection, I discovered that I have no ceiling handle.
both passenger side windows need a new regulator because it screeches when rolled up and down. There's a lovely new scratch in my gear shift, there's dust in my car and black smudges all over the ceiling. and my "new" mirror is scuffed up as well.
absolutely terrible customer service, no effort to keep me informed, reluctance to fix their shitty work, and all while insinuating that the damage was already there.
I've filed a complaint with my insurance about this shop.
I'm just glad there was no mechanical or engine work done because My car definitely would've exploded by now.
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I always thought they did good work. My opinion has since changed.
This last time I took my car in I had to get both doors on the drivers side replaced. My car was in the shop for 45 days. I understand the parts are on backorder and the insurance taking its sweet time but not ONCE did they call me to give me an update the entire time they had the vehicle. I had to call every time. I called at opening at least twice a week, sometimes more.
Furthermore, when I got my car back I was informed that they put used door parts on. There was a giant stain on the door panel. They asked me if it was there when I dropped the car off. I said this is the first time I've seen my car in two months and this is supposed to be a new door...no it wasn't there when I dropped it off. There are countless scratches all over my back bumper, which was not part of the repair at all. Upon further inspection, I discovered that I have no ceiling handle.
both passenger side windows need a new regulator because it screeches when rolled up and down. There's a lovely new scratch in my gear shift, there's dust in my car and black smudges all over the ceiling. and my "new" mirror is scuffed up as well.
absolutely terrible customer service, no effort to keep me informed, reluctance to fix their shitty work, and all while insinuating that the damage was already there.
I've filed a complaint with my insurance about this shop.
I'm just glad there was no mechanical or engine work done because My car definitely would've exploded by now.
Don't. Go. Here.