Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

923 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.6428571/5Overall Rating 4.6428571/5Overall Rating 4.6428571/5Overall Rating 4.6428571/5rating 4.6428571
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
91% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Anonymous avatar
Verified Customer
Lubbock, TX
2008 Hyundai Veracruz
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Friendly, personable, helpful staff.
Purchased Hyundai here in February 2009 and a complete maintenance repair record is in file. Excellent service, accommodating staff, and quality service.

JB
James B.
Lubbock, TX
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Air Flap
Jeff, the service tech, did a super job investigating & tracking down the Active Air Flap problem since the system was not showing that there was an issue & was not recording the dash light alarms. Jeff was very informative of what he was doing to resolve issue/problem.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/22/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


JQ
Joe Q.
Slaton, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Vehicle Service
I went to dealership to have oil change and tire rotation done on my car. I was treated really well and the special they had for Father's day was really good. I really enjoyed my time at my dealership.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/21/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


MB
Marvin B.
Lubbock, TX
2011 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Quick service
I just needed oil change. They got it done in no time.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/21/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great special
The father's day special presented dealer level service at popular prices. Well done
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/21/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Job Well Done Yet Again
It's always a pleasure to return back to Hyundai for my car service!
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/20/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


MP
Motors P.
Midland, TX
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Very informative
Very informative
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


CB
Caleb B.
Lubbock, TX
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Nice crew
The people here were very helpful and made the whole process easy. The free car inspection was more than I expected! Expensive place to get a car repaired though.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2016 Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2018 Category: Service
Clean up messes
The problem was fixed quickly but the car was returned with oil on the seats and a crack where the lock was fixed on the door.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

I would like to apologize for return of your vehicle in this condition. This is not the kind of service I expect for my customers, I would love to make this right by have you interior detailed and the oil stain removed. If you would like us to take care of this for you please do not hesitate to contact us. We will get the seat cleaned and will also look into the door crack and see what we need to do to fix that as well. I hope to hear from you on this matter have a great week. 

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Morton, TX
2012 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great place to do business!
I'm always so impressed with the great service and friendly atmosphere. Employees go above and beyond to take care of me and my vehicle!
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
On time
I called in for the appointment and I waited for about an hour to get the oil changed. Nice waiting area. Great service.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


MB
Mark B.
Austin, TX
2018 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2018 Category: Service
Repair took longer than needed
The dealership had the car by 7:00 a.m. The car required 2 hours of repair, yet the repair was not completed until 5:00 p.m. The dealership had committed to deliver the car to me when the repairs were done. However, because the repairs were not completed until 5:00 p.m., they said it was too late to deliver the vehicle that day.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/19/2018

I just wanted to again apologize for the inconvenience that you have experienced with our dealership. I know that you are not from Lubbock but if you are in the area please don't hesitate to come by for a free detail and oil change thank you have a great week. 

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Smyer, TX
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
great
Great service
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/18/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


FK
Floyd K.
Lubbock, TX
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Professional and customer service
Great customer service.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Oil change
Good
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we strive for nothing less than excellent service. If there is anything you feel we could do better to give you 5 star service please do not hesitate to reach out to me by email at bmartinez@genemesser.com. Or feel free to call me at the number below once again thank you and have a great week. 

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


JH
Joanna H.
Lubbock, TX
2016 Hyundai Sonata Hyb
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Good service
Good
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/14/2018

Thank you for leaving us your feedback. We appreciate you and your business and we strive for nothing less than excellent service. If there is anything you feel we could do better to give you 5 star service please do not hesitate to reach out to me by email at bmartinez@genemesser.com. Or feel free to call me at the number below once again thank you and have a great week.

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


DB
Daniel B.
Johnston, IA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
friendly fast service
While traveling I had a problem with my 2017 Santa Fe that required repair. The repair was completed in one day and I could continue with my trip. A loaner car was given me so I could take care of business during my time in Lubbock. Thanks guys!!
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/12/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


DM
Diane M.
Lubbock, TX
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Friendly
The only complaint I have is they didn’t call me when my car was ready. I had to call them and ask.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/08/2018

Thank you for leaving us your feedback. I apologize that you were not notified when you vehicle was ready.  I promise we will be more diligent in your future services.  We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


SK
Sara K.
Wolfforth, TX
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Fast and Great Sales Promise
I had my car serviced on a Saturday morning and received a call from the sales department that afternoon. The saleswoman said she could get me into a brand new Hyundai for my exact same monthly payment! I'm really excited to hear more about that considering my car has been paid off for months. $0 a month for a new car! Wow! Please call me ASAP with more information on this offer.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/07/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! I will make sure  a salesman reaches out to you if one has not already Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


MG
Michael G.
Lubbock, TX
2016 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Good service again!
Great job this time nothing to complain about.
BILLY M., PARTS/SERVICE DIRECTOR from Gene Messer Hyundai responded on 06/12/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you again soon! Have a great week!

Billy Martinez


Parts/Service Director
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853