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Genesis Of Algonquin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
100
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Score Details

5 stars
85%
4 stars
13%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(847) 854-6700
No Business Hours Provided

Business Hours

* No Time Zone provided
771 S Randall Road Algonquin, IL 60102
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
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Recent Reviews
NW
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Narvellia W.
Berkeley, IL
2022 Genesis Gv70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Sales
Response was top-notch!
Thank you Patti and Rey Leon for reaching out to me. I appreciate you both reaching out to me in a timely matter. Looking forward to the future with the Genesis team!
I must say I love my Genesis!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2021
Category: Sales
Bad communication, Pricing was changed with in 24 hours of agreement
The only reason I purchased this car at that location because I couldn't fin the exact one somewhere else. The service was terrible, I felt like they were play games with the pricing. I left a deposit until the following morning, I received a call before returning the price had increased. REALLY!!! I've now had the vehicle three weeks, and a couple lights came on inside for service. When I called for service I was put on the waiting list. REALLY!
Not Recommended
Dominick L. from Genesis Of Algonquin responded on 08/09/2021 07:25 AM

Narvellia we are sorry to hear about your experience with us. Unfortunately we have no control over incentives and they can be changed at anytime.  It is rear that Genesis changes incentives mid month but it has happened.  We are sorry that this effected your originally price quote from us.  As for your service issue I will be getting with Patti my Genesis Service representative to get in touch with you immediately.  please feel free to reach out to me directly with any of your needs. 

Dominick Logan 
(847)854-6700

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