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SureCritic / Genesis Of Burleson
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Genesis Of Burleson

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(19 Reviews)
51
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Score Details

5 stars
67%
4 stars
17%
3 stars
9%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
51
Net Promoter Score ®

Business Details

Categories
Contact
(817) 945-9900
No Business Hours Provided

Business Hours

* No Time Zone provided
320 N Burleson Blvd Burleson, TX 76028
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(19 Reviews)
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Recent Reviews
MW
gravatar
Mark W.
Arlington, TX
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2021
verified customerVerified Customer
2
Category: Service
The only reason I would return here is due to a lack of options for recall repair
I scheduled a recall repair weeks in advance and after dropping off the vehicle, waiting for the repair to be completed, I was told the repair was not only not completed but it hadn’t even been attempted as the did not have the parts to do so. I was informed it would be several weeks before the parts were even available to complete the repair. Why schedule an appointment for a customer that you are not even able to complete. I now have to take additional time off work, away from the hospital caring for patients in critical health, sit in a lobby with very old furniture that was torn, peeling, held together with tape and looked like it was way past due to be thrown away for a second time.
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