business image

Genesis Of Carmel

Average Score
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(28 Reviews)
6
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
6
Net Promoter Score ®

Business Details

Categories
Contact
(317) 848-4200
No Business Hours Provided

Business Hours

* No Time Zone Provided
4200 E. 96 Th Street Indianapolis, IN 46240
Service Department's Reviews
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(28 Reviews)

RG
gravatar
Raymond (Gene) G.
Fargo, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
10
Category: Service
GV70 purchase
My wife Karen and I purchased a GV70 on Tuesday May 13. Sales representative Lucas Mann along with all other staff members were very pleasant to work with. Despite our many questions (some of which were repeats), they patiently helped us to understand this beautiful new vehicle. Everyone was very pleasant and knowledgeable. I'm sure we will enjoy our new purchase. Gene Grimm

RG
gravatar
Raymond (Gene) G.
Fargo, ND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
10
Category: Service
GV70 purchase
My wife Karen and I purchased a GV70 on Tuesday May 13. Sales representative Lucas Mann along with all other staff members were very pleasant to work with. Despite our many questions (some of which were repeats), they patiently helped us to understand this beautiful new vehicle. Everyone was very pleasant and knowledgeable. I'm sure we will enjoy our new purchase. Gene Grimm

AR
gravatar
Andrew R.
Santa Claus, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2025
0
Category: Service
Ignored after purchase
Purchased a GV70 in October, 2024. Our sales rep Tyler was great, but he is no longer there. Concierge service is included with these cars, and we were guaranteed to receive this. We have been scheduling service for the past three months, and each time they are a no show. Many calls over many weeks, and they still have never followed through. It was finally elevated to the head of the service dept who was to call within the hour. It is now weeks later and still no call. I wrote, emailed, called, and finally got a contact with the GM. Now he won’t return my calls. Today I contacted Genesis USA, and they were able to transfer my service to another dealership in another state. They apologized for Genesis of Carmel and indicated that I was not the only one experiencing this. Genesis USA was incredibly helpful. Don’t go to Napelton Genesis of Carmel. This is my first one star review of any business.

LW
gravatar
Lonnie W.
Clayton, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2025
0
Category: Service
Horrible
You sold the vehicle i initially showed interest in and did so without communicating that to me .
In addition to that i was told my trade in was only worth 1500
I went to rayskillman and was offered $6400 for the so called $1500 dollar trade. So know there's nothing in my opinion that a bad practice dishonest dealership such as yours can do to improve your service or status as far as I'm concerned. And by the way, you might want to train your sales reps to properly contain themselves when discussing their sales in the presence of the buyer. Just saying!

MG
gravatar
Morgan G.
Brownsburg, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
Category: Service
Great Service and Professionalism!!
When I went to Genesis in Carmel, I wasn’t sure what I was looking for at first, but once I met with Miss Yevahia I knew I was in great hands!!! She is very knowledgeable in her field, and she made sure I was equipped with all the information I might need going forward with a car purchase!!! Although she was extremely intelligent, she’s quite a beauty too!! Would definitely recommend Yevahia to anyone looking to have someone guide them through a car buying experience :)

ED
gravatar
ELIZABETH D.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
10
Category: Service
Great service from Yevahia Pratt
She provided great service, I would definitely refer to friends and family.

JM
gravatar
Jacob M.
Fishers, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2024
10
Category: Service
Was taken care of!
Jordan was great to work with! The staff listened to my needs and provided me with information.

ML
gravatar
Mike L.
Plainfield, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2024
0
Category: Service
destroyed my car
Stay away from this or any Napleton dealership. Whatever you do, do not use
their concierge service at all costs. They let a 19-year-old kid drive my brand new
GV60, he destroyed it in an accident rear-ending 2 cars on I-465. Now Napleton
wants me to take a $28, 000 loss on the car they destroyed. To see how the
company is unconcerned with its customers and fairness but absorbed with its own
costs, read on.
In September 2023, my wife and I purchased a new 2023 Genesis GV60
Performance vehicle, mainly for my wife to drive. She loved that vehicle and took
immaculate care of it. We, thereafter, received a Notice of Recall from Genesis for
the vehicle to be repaired at a dealership certified by Genesis. The nearest
dealership that was Genesis certified was Genesis of Carmel, a Napleton dealership. My wife made an
appointment for May 8 to have the work done. She spoke with the service
department the afternoon before to confirm the appointment. We were aware of
the Genesis Concierge’s and Genesis of Carmel’s program to pick up and drop off the
vehicle but, because my wife did not want others driving her car, we drove the 30
miles to Genesis of Carmel on the morning of May 8, 2024. When we arrived, we
were told that both technicians who could work on electric vehicles were out. We
were asked to reschedule and we did for May 15. The service manager asked about
pick up and drop off of the vehicle. My wife said no she did not want that service
because she does not let others drive her car. The service manager continued to
persuade her and eventually did. In doing so, he promised to take “very good care of
it” and told her “They do it all the time.”
The morning of the 15th
after a call from a young man, who was lost, he did
appear and picked up the vehicle. It was worked on at the behest of Genesis and
was apparently completed. At 4:30, rush hour, the same lost, nineteen-year-old
employee of the dealership, was bringing the car back to us. He didn't notice slowing and stopped traffic on I-465 and slammed into
the car stopped in front him so hard that it struck the car in front of it.
Immediately after the accident, we were told Genesis of Carmel would make
this right. They would provide us with a new car. They were terribly sorry about
what happened. Within just a few days, things started to change. We were told that
the claim had been sent to their insurance company and we should wait for them to
contact us. Understand, Napleton is SELF-INSURED, they have a claims service that
handles their claims and an insurance carrier that provides them with a policy for
BMV and Department of Insurance purposes, but IT IS Napleton’s money.
Information was very slow from the claim administrator. When asked about
the claim the adjustor told me that he was too busy, had too many claims, had too
many reports, was waiting on others, and so forth.
Finally, late in the afternoon of July 3, I received a total loss offer of $29,000
less than I paid for the car. This offer would mean the car lost 40% of its value in a
few months. I appealed to everyone at Genesis of Carmel and the Napleton Auto
Group to make this right. I was either put off or just ignored. No one at Napleton
will tell me how this is fair. They have now told me the offer with a very slight increase is final. They refuse to do, even close to
what had been promised when the accident occurred.
Don’t let this happen to you. At the least take the pragmatic approach if a
Genesis goes down 40% in value in a few months, don’t buy a Genesis. If a
dealership doesn’t take care of its customers don’t buy from the dealership.
Certainly, do not believe what Napleton tells you or promises

ML
gravatar
Michael L.
Brazil, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2024
0
Category: Service
Find a different dealer
Stay away from this or any Napleton dealership. Whatever you do, do not use
their concierge service at all costs. They let a 19 year old kid drive my brand new
GV60, he destroyed it in an accident rear-ending 2 cars on I-465. Now Napleton
wants me to take a $28, 000 loss on the car they destroyed. To see how the
company is unconcerned with its customers and fairness but absorbed with its own
costs, read on.
In September 2023, my wife and I purchased a new 2023 Genesis GV60
Performance vehicle, mainly for my wife to drive. She loved that vehicle and took
immaculate care of it. We, thereafter, received a Notice of Recall from Genesis for
the vehicle to be repaired at a dealership certified by Genesis. The nearest
dealership that was Genesis certified was Genesis of Carmel. My wife made an
appointment for May 8 to have the work done. She spoke with the service
department the afternoon before to confirm the appointment. We were aware of
the Genesis Concierge’s and Genesis of Carmel’s program to pick up and drop off the
vehicle but, because my wife did not want others driving her car, we drove the 30
miles to Genesis of Carmel on the morning of May 8, 2024. When we arrived, we
were told that both technicians who could work on electric vehicles were out. We
were asked to reschedule and we did for May 15. The service manager asked about
pick up and drop off of the vehicle. My wife said no she did not want that service
because she does not let others drive her car. The service manager continued to
persuade her and eventually did. In doing so, he promised to take “very good care of
it” and told her “they do it all the time.”
The morning of the 15th
after a call from a young man. Who was lost, he did
appear and picked up the vehicle. It was worked on at the behest of Genesis and
was apparently completed. At 4:30, rush hour, the same lost, nineteen year old
employee of the dealership, was bringing the car back to us. He was traveling at 70-
75 mph following too closely and was never saw brakelights or stopping traffic and
slammed into the vehicle into the vehicle in front of him on Interstate 465. He hit
the car in front so hard that it struck the car in front of it.
Immediately after the accident, we were told Genesis of Carmel would make
this right. They would provide us with a new car. They were terribly sorry about
what happened. Within just a few days, things started to change. We were told that
the claim had been sent to their insurance company and we should wait for them to
contact us. Understand, Napleton is SELF-INSURED, they have a claims service that
handles their claims and an insurance carrier that provides them with a policy for
BMV and Department of Insurance purposes, but IT IS Napleton’s money.
Information was very slow from the claim administrator. When asked about
the claim the adjustor told me that he was too busy, had too many claims, had too
many reports, was waiting on others, and so forth.
Finally, late in the afternoon of July 3, I received a total loss offer of $29,000
less than I paid for the car. This offer would mean the car lost 40% of its value in a
few months. I appealed to everyone at Genesis of Carmel and the Napleton Auto
Group to make this right. I was either put off or just ignored. No one at Napleton
will tell me how this is fair. They have now told me the offer is final. They won’t do
what had been promised when the accident occured?
Don’t let this happen to you. At the least take the pragmatic approach if a
Genesis goes down 40% in value in a few months, don’t buy a Genesis. If a
dealership doesn’t take care of its customers don’t buy from the dealership.
Certainly, do not believe what Napleton tells you or promises

DM
gravatar
Dennis M.
Bloomington, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
10
Category: Service
Great company
Excellent service. No pressure and very professional. My sales guy Lenny was knowledgeable, professional and helpful. Highly recommend him and the dealership.

GP
gravatar
George P.
Westfield, IN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2022
5
Category: Service
Sales experience
Drove in to get an appraisal on a potential trade/in and sit in a new car to size it up . Wanted to know the appraisal value before I would take up anyone time to set up a test drive. I was told by the salesman that the used car manager gave him a range. I asked him via e-mail to send me a quote on a particular vehicle I sat in and to include the trade-in appraisal. Never heard back. I received a call from a sales Manager who said he would look into it and get back to me. Never heard back from him either. Maybe, it’s a blessing because if they act like this during the sales process, can you imagine the run around you would get from service after you spent your money .it could be the individuals so I do not want to be too harsh in my assessment of the dealership .

MK
gravatar
Mike K.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022
0
Category: Service
Scheduled regular maintenance.
Typical lack of service from this dealership. Scheduled our valet maintenance, no call, no show to pick up the car. Call them after waiting for several hours and get 'were too busy to talk to you, we will call you back'. I assume I would be waiting forever for that call because it still has not happened. Just genuine lack of customer service and terrible (if any) communication. Sadly it has been this way since the day we purchased the car. Stay away from this dealer
MEGAN D. from Genesis Of Carmel responded on 03/19/2022 11:45 AM

Mike, 

Thank you for taking the time to complete this review and bringing your experience to my attention.
I am very disappointed to learn that this occured. There has been an error in our scheduling system to allow valets as an option. It is unfortunately not available at this time due to lack of staffing to perform valet pick ups but is something we are actively working on having back soon. We are also starting construction on our new Genesis location seperate from Hyundai to better accomadate and create a better luxury experience for our Genesis customers. We hope this improvement will better suit your needs and keep you coming back.

Best, 

Megan Davis
Customer Relations Manager
Napleton Hyundai of Carmel 


Verified Customer
New Albany, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Service
Great visit
Great staff and service

EF
gravatar
Edward F.
Noblesville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Service
Awesome Genesis
Great car, great service and great people.

Verified Customer
Madison, IN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/17/2021
verified customerVerified Customer
4
Category: Service
Service department needs attention
Needs more attention to detail on vehicle being worked on.

Displaying Review 1 - 15 of 29 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(233 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,265 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,527 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(801 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.