Verified CustomerThank you so much for taking time out and doing our survey. Thank you for the great numbers also!!Please know that we appreciate you for being part of the Genesis Family, and we are here for all your vehicle needs.
Teresa Bellamy
Customer Care
Verified CustomerThank you for leaving a review for us! It has been our pleasure here at Genesis of Cartersville to be able to work with you and take care of your vehicle for you, as well as take care of any concerns you had. It is our priority as a dealership, to guarantee excellent customer satisfaction. We really appreciate your honest feedback on your experience here with us. We can't wait to be able to work with you in the future. Have a wonderful and safe holiday this season! Thank you for choosing and trusting Genesis of Cartersville.
Respectfully,
Allison Locke
Genesis Service Avisor
Thank you sir for responding to our survey. We are happy to see you had a great experience. Our goal is to have a 5 star experience and we would love to know what we can do to re-score a 5. We will be in touch with you, and thank you again for taking the time out of your day.
Teresa Bellamy
Customer Care
Thank you sir. A re-score was sent. Have a beautiful day!!
Teresa Bellamy
Thank you for taking the time for our survey!! We really appreciate the response as it is our pleasure to make your service as easy as possible, with excellent results. We as so proud of our team and look forward to servicing your beautiful vehicle again. Have a wonderful Holiday Seasom and a Happy New Year!!
Teresa Bellamy
Customer Care
Verified CustomerThank you so much for taking the time to fill out our survey!! Thank you also for the 5 stars which lets corporate know we are keeping in touch with our customers. It has been a tuff year in alot of ways and we are just very grateful to have customers we consider family. Please feel free to call 678-605-9500 if you need anything and remember to check the web-site for seasonal specials. Thank you again.
Teresa Bellamy
Customer Care
Verified CustomerThank you so much for the 5 star review!!! We appreciate you being part of the family and are here for all your car needs. Please be sure to check out our web-site for seasonal specials , like a FREE battery check.Thank you again for taking your time to fill out our survey, it means so very much to us. Have a wonderful Holiday season!
Teresa Bellamy
Customer Care
Verified CustomerThank you so very much for the awesome survey score. We are so sorry it took more than a day to respond after your service, as normally it's the next day, unless it's a weekend. Please let us know each and every time you have a service visit , how we can inprove , as this is a survey goal. We really do appreciate you being part of the family here, and we want you to know we also enjoy seeing customers who love their vehicles . Have a wonderful summer .
Teresa Bellamy
Customer Service-
Verified CustomerGood evening and thank you so much for the 5 star review!! We are known for our customer service here and I'm not sure what happened, but I myself make the calls for a followup the next day... for all our customers. I can only think that I have been calling the wrong number and leaving my thank you message with someone else!!! Please accept our appologies , and know that I will be calling you first thing when I return to the office Monday!!!(I don't keep customer numbers at home) . We take our follow up calls, texts, and e-mails very seriously and are truely sorry you have had no contact for 2 days. I just want to extend a hand out to you and thank you one more time , as you have proven me correct when I say "we really do have the BEST customers " and we think of you all... like family.
Teresa Bellamy
Customer Care
Verified CustomerThank you sir for taking the time to speak with us today.It truely is important to make sure every single customer is satisfied with their service and we are grateful for another chance to make that happen. Please let us know what your vehicle needs are and we will do our very best!!
Respectfully, Teresa Bellamy
Customer Care
Verified CustomerThank you so very much for taking your time to fill out our survey!!!This is your opportunity to be represented and it's our report card. We really appreciate you being part of the family, so please let us know whatever we can do to help make this a GREAT summer with lots of driving adventure! We are here for you all summer long and are having some great specials, such as a FREE a/c check.Thank you again!!
Teresa Bellamy
Your Car Therapist :)
Verified Customer
Verified Customer
