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SureCritic / Car Maintenance / Genesis Of Cary
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Genesis Of Cary

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
78
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Score Details

5 stars
79%
4 stars
11%
3 stars
6%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
7
Total ReScores™
5.0
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Car Maintenance, New Car Dealer, Genesis Dealer
Contact
(919) 447-3900
Closed
Business Hours

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
12:00 PM - 5:00 PM
* Eastern Time (Us & Canada)
5000 Old Raleigh Road Cary, NC 27511
Get Directions
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
Write a Review
Recent Reviews
MA
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Mehrdad A.
Chapel Hill, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2023
10
Category: Sales
Complimentary service
I'm very happy with Monica Gupta's service on my car. She displayed exceptional professionalism and addressed all the issues I had, including a persistent and annoying squeaky noise that she went out of her way to locate and resolve. I'm thoroughly pleased with her and the quality of service provided by Genesis.
JR
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Jeffrey R.
Raleigh, NC
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Sales
Great Product! Great Dealership!
Had a great experience at Genesis of Cary!
DP
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Dinesh P.
Morrisville, NC
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
0
Category: Sales
Happy
Happy
LC
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Lenora C.
Evans, GA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
8
Category: Sales
Drove a long way and it was worth it.
Found the exact car I was looking for. Fair price in a sellers market. Drove 5 hours and did not regret it. Everything was as they had stated in writing. Love the car.
MC
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Manuel C.
Cary, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
10
Category: Sales
Purchased gv80
Worked with Glenn who was excellent during purchasing process- very accommodating and pleasant trying to find a vehicle during these challenging times of limited inventory. He personally delivered vehicle to my home and explained everything. Would highly recommend him when considering a Genesis vehicle.
PM
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Paula M.
Fuquay Varina, NC
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Category: Sales
Great customer service
Joseph was awesome from the beginning to the end of our purchase. Excellent customer service from everyone, sending other potential customers your way.
WE
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Wendy E.
Apex, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Sales
Great experience!
Mark was wonderful to work with! They were all very patient and made sure they found the right car for me because I knew what I wanted. I LOVE my new car.
JW
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Joseph W.
Arden, NC
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customerVerified Customer
9
Category: Sales
Good distance sales experience.
The Johnson family of dealerships did it again. Great service and recognition of loyal customers. Good sales process and great delivery service.
CARL D J. from Genesis Of Cary responded on 08/28/2021 10:25 AM

Good Afternoon,

Thank you for telling us about your experience with you. We want your experience to be nothing but truly exceptional in everything we do. I will have Mr. Potter reach out to you to see if there is anything we can do to make your experience even better!

Kind Regards,

Carl Johnson
GM Genesis of Cary

JD
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Jason D.
Cameron, NC
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Sales
Great experience
Mark was great
Recommended
SS
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Syed S.
Cary, NC
2021 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Sales
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
Category: Sales
CARL D J. from Genesis Of Cary responded on 07/27/2021 11:24 AM

Good Afternoon Sir,

I thank you for your feed back. We want to you to truly have an exceptional experience here at Johnson Genesis of Cary. We saw that there are some areas that we can improve on and we want it to meet and exceed your expectiations. I have spoken to Nick and he would be happy to do a re-delivery of your vehicle and a more indepth explination of any feature you would like to explore. In addition, we would like to offer you a reclean of your vehicle whenever it is best for you. Finally, we want you to feel that the process was as smooth as possible and we are sorry for it not being more streamlined. Nick will be reaching out to you to see how we can make your experience truly Exceptional!

Kind Regards,

Carl Johnson 
GM Johnson Genesis of Cary

KH
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Kathy H.
Carthage, NC
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
verified customerVerified Customer
Category: Sales
Great experience
Relatively simple process in purchasing my Genesis, time-efficient, and knowledgeable salesperson.
Recommended
KW
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Kimberly W.
Fayetteville, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
verified customerVerified Customer
Category: Sales
Great buying experience
I drove from Fayetteville because of your larger inventory of genesis G 80 that I wanted to look at! My sales person Joe and my finance gal Julia were the perfect combo and made the experience actually fun! I was treated with respect and it almost felt like making new friends during the process! Love my new vehicle and would definitely recommend this dealership
Recommended
BM
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Bruce M.
Chapel Hill, NC
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Category: Sales
Friendly, helpful, and quick
I had a great experience buying at Genesis of Cary. Everyone was very welcoming, friendly and helpful. My salesman, Joseph Potter, was great, and I'm extremely happy with my new G70.
Recommended
WC
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William C.
Ocean Isle Beach, NC
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customerVerified Customer
Category: Sales
Made buying easy
Mark was knowledgeable and honest with anything asked. Because of health issues in my home, Mark made buying/leasing so easy and missed nothing in terms of accuracy and efficiency. Making it that easy helped me enormously. I think that we found that buying from home is a distinct possibility.
Recommended
AK
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Andrew K.
Raleigh, NC
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/06/2021
verified customerVerified Customer
Category: Sales
Could have been way better
We bought a gv80. Our sales guy was great! Very helpful

The car was delivered with plastic all over the inside. It even had a sticker on the front window that said test drive complete. We were told the car had just come from detailing. No way that happened. Very disappointing
Not Recommended
JOHNNY B. from Genesis Of Cary responded on 06/01/2021 07:37 AM

We called and spoke with guest and we told him we would reclean his car or pay for him to go to his detailer up to 150 to have it done the way he likes. He thanked us and said he would rescore us. He did and gave us a 2. JB

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