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SureCritic / Genesis Of Clearwater
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Genesis Of Clearwater

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
69
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Score Details

5 stars
78%
4 stars
9%
3 stars
7%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores™
5.0
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(727) 799-1800
No Business Hours Provided

Business Hours

* No Time Zone Provided
27419 U.S. Highway 19 North Clearwater, FL 33761
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
Write a Review
Recent Reviews
KS
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Katrina L S.
Spring Hill, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2025
0
Category: Service
WORST Customer Service/Genesis BROKEN PROMISES!
I am in Spring Hill Florida I purchased my 2021 V80 Genesis in 12/2020. Everything I was promised as part of the purchase, like Free roadside assistant & and Valet oil changes has come to a STOP! These were just a few reasons I purchased the car in the first place. Usually, I buy Lincolns but like I said they sold me on all the warranties and extras. Now that Hyundai separated from Genesis it's Been a Complete mess! I got a flat tire and that Free roadside assistance they promised is to the closet dealership that means Clearwater, 30 miles one way from my house. I couldn't understand why they wouldn't tow me 7 miles down the street to pep boys instead of paying for 30 miles away.? So, then it hit me maybe they would do valet of my vehicle back to spring hill especially since their tire was going to be $450 just for the tire which the guy said he didn't even have it in stock. I talked to a Cassie that supposedly handles the Genesis department there in Clearwater and she was very Rude and wanted to tell me I wasn't promised any of the items except a 3yr/36,000-mile coverage? I explained I still have the paperwork when purchased through Tampa dealership. She was Not interested in anything I had to say & basically acted as though I was bothering her with my questions. I know what I bought & have paperwork! I will Never Do service with Clearwater dealership for ANYTHING! I suggest anyone who bought a Genesis they try to trade it in asap before they start taking even more things they promised when first purchased. Its back to Lincolns for this Girl!!!
EM
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Evelyn M.
Palm Harbor, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2024
9
Category: Service
Service
Customer service, Lexington at Fitzgerald Fenesis was great. Very responsive. They had to wait for a part a few days, but my G80 came 80 came back fit and clean.
IB
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Ira B.
Palm Harbor, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
verified customerVerified Customer
10
Category: Service
Fitzgerald Genesis
Concierge service was excellent. It frees up my time to focus on other items
DAVID M B., Service Director from Genesis Of Clearwater responded on 12/31/2021 09:30 AM

We appreciate your time for the great review. Thank you for being a part of our Fitzgerald family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DG
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Daniel G.
Clearwater, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Everyone was very knowledgeable and helpful with all facets of the service experience
Everyone was knowledgeable friendly and the experience was pleasurable
DAVID M B., Service Director from Genesis Of Clearwater responded on 11/10/2021 11:15 AM

Thank you for your review and your business. We look forward to helping you with all your vehicle needs. Have a great day

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DR
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Dennis R.
Palm Harbor, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Service
Great valet service
Great dealership to buy your Genesis!
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 03/10/2021 11:03 AM

Thank you for your review. We appreciate you being part of the Fitz family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
KE
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Kristin E.
Seminole, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Great Car Dealership with Service Valet
Easy to do business with and I love the service valet since I don’t live that close.
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 12/03/2020 10:16 AM

Thank you for your review. We appreciate you being part of the Fitz family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
SD
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Steven D.
Seminole, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Category: Service
Genesis comfort
Great service. My salesman is super. My service woman is great. Just needs to address more comfort when recalls are in for your car.
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 09/16/2020 05:36 AM

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
PS
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Paul S.
Clearwater, FL
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Category: Service
Issues
The knew what the issue was, addressed it immediately and my concerns and issues were resolved.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2020
Category: Service
Service
N/A
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 08/01/2020 06:47 AM

We will be reaching out to you to see if we can resolve your concerns. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
JH
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Jean H.
Trinity, FL
2020 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Rick
Service was good but drop off and loaner car process took way to long.
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 07/22/2020 05:24 AM

Thank you for taking time to complete a survey. We apologize that it took longer than expected to drop your vehicle off. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
JS
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Jeffrey S.
Dunedin, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2020
verified customerVerified Customer
Category: Service
2nd purchase in 6 years
I dealt with Ken Logan one of the salesman 3 years ago and now dealt with him again for my second purchase there. If there was ever a problem he always took care of everything that I needed and same goes with all of the staff there. Will be staying as a returning customer
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 06/15/2020 09:58 AM

We appreciate your comments and your time for the great review. Thank you for being a part of our Fitzgerald family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Safety Harbor, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
verified customerVerified Customer
Category: Service
Great Service
Have always enjoyed great service at Fitzgerald Auto Mall.
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 05/19/2020 05:16 AM

Thank you for your review. We appreciate you being part of the Fitz family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Palm Harbor, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Caring
Excellent
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 04/07/2020 05:13 AM

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DR
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David R.
Oldsmar, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Category: Service
Routine G80 Service
Pay attention to the details
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 03/19/2020 08:56 AM

Thank you for your review and your business. We look forward to helping you with all your vehicle needs. Have a great day

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
WK
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Winifred K.
Tampa, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Excellent service
Getting my Genesis serviced here is a pleasure.
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 02/26/2020 08:22 AM

Your review is greatly appreciated, thank you!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
IG
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Ira G.
Temple Terr, FL
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2020
verified customerVerified Customer
Category: Service
Customer Service
A good Dealership but customer service is a lot different from my initial experience
Recommended
DAVID M B., Service Director from Genesis Of Clearwater responded on 02/21/2020 10:54 AM

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
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