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SureCritic / Genesis Of Cocoa
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Genesis Of Cocoa

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
94
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Score Details

5 stars
84%
4 stars
12%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
6
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Contact
(321) 631-2444
No Business Hours Provided

Business Hours

* No Time Zone provided
1825 State Road 520 Cocoa, FL 32926
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
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Recent Reviews
Verified Customer
FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customer Verified Customer
10
Category: Service
Good organization
We now drive our third Genesis 80 and am very happy with this car. Our being at the aged stage of our lives this is likely our last car. However, we meet many Genesis owners and we share our opinions about Genesis. Just a week ago we met a couple with a 2010 Genesis 80 and their car was still beautiful. We had only a few complaints about the 2013 vehicle; we dislike the open roof and the GPS system is unsat. While the GPS system in the 2017 model is not much better, we use WAYS. Also, the only recall we've had in the Genesis is the chip replacement last year. That was corrected very professionally. My friends all hade major recall items in the various high brand models of their vehicles.
BARBARA J C. from Genesis Of Cocoa responded on 11/25/2021 01:50 PM

Hello,
  Our team and I truly appreciate you taking the time on the busy holiday to share your feedback of your previous service visit. Customer feedback is very important to Cocoa Hyundai as it helps to improve service for everyone of our customers. Thank you, for your valuable business and I will be in contact with you on Monday regarding the concern of no valet service provided to you for your future maintenance visits. 

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

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