Verified CustomerGood Morning Karen
Thank you for the 5 star review you gave us when your 2021 GV80 was into our service department. We always appreciate positive feed back from our customers. We are so glad your experience was a good one. If I can answer any questions or be of any help please email me or give me a call. Have a great weekend!
Verified CustomerGood Morning John
Thank you for the 5 star review you gave us when your G70 was into our service department. We are so glad your experience was a positive one. If I can answer any questions or be of any help please email me or give me a call. Have a great day!
Verified CustomerHello Glen
Thank you for bringing your Genesis G90 into our service department. We are glad we were able to get you scheduled and got your vehicle taken care of. If I can ever be of any help please email me or give me a call. Have a great weekend!
Hello Pamela
Thank you for sending your review to us. I am very sorry nobody ever got back to you. Our Service Director, David Ewing is addressing this with our staff. David will also be calling you to get some more information from you. In the meantime if I can be of any help please give me a call or email me. Have a nice day!
Verified CustomerGood Afternoon Chike
Thank you for taking the time to fill out our survey when your GV80 was into our service department. I am sorry your visit did not meet your expectations. Our Service Manager, David Ewing will be calling you to talk about your experience. In the meantime if I can be of any help please give me a call or email me. Have a nice day!
Verified CustomerHi Steve
Thank you for taking the time to fill out our survey when your G80 was into our Service Department. I am sorry your experience was not a good one. Our system was completely down for several days and we were not able to use the phones, computers or the internet. Someone will be calling you to schedule the appointment we were not able to keep. In the meantime if I can be of any help please give me a call. Have a nice afternoon!
Verified CustomerI am reaching out to you on your visit experience. I do apologize for the experience that you had on your last visit. We are trying to achieve a fantastic customer relationship experience. That being said. We did pickup your vehicle up on 2-16-21. We did not have a loaner vehicle available for you at the time. When I talked to you you were okay with that. You had told me you have other vehicles and did not need a loaner. I had to get your wife's number to coordinate a pick for your Genesis. We did get your service completed. The charges that was accrued get paid thru Genesis. There is a link that gets sent of automatically. So I do apologize for that. The main concern was not resolved yet. When I spoke with you I did not have an answer for you about why your radio was not operating correctly. I had asked if we can keep your vehicle to do further diagnostic on it. You had told me that is okay. The next day the tech did verify that needs a head unite and needed to replace the radio. So we order the radio and I was waiting to find out when we would get one in for you. On 2-16-21 I had called your wife to give an update about were we are at. The radio does not show a eta for delivery, But I did let her know that it normally takes 2 2 1/2 weeks to get a new radio. What we had decided was to return your vehicle. Then when the radio comes in I would give you a call to pick up your vehicle. I do want you to know we greatly appreciate you as a customer an want to get you a warm fuzzy feeling. Knowing we are going to take care of you. We are looking over your complete concerns and want to addressed them. Our goal is to meet the expectation the you need.
David Ewing
Verified CustomerJohn thank you for talking to me about your concerns. We use this information to improve our business in hopes to earn 5 stars on your next visit.
David Ewing
Verified CustomerIt’s unfortunate the service did not meet your expectations. We appreciate you coming to our dealership and your feedback gives us opportunities to improve growing forward.
Verified CustomerDavid it’s unfortunate the service did not meet your expectations.
Please call me at your earliest convenience.
Verified CustomerOrlando your kind words are much appreciated!
David Ewing
Verified CustomerJohn your feedback will help us improve in the future. It’s unfortunate the service did not meet your expectations. Please call me at your earliest convenience.
Bobby was awesome to work with, I made an inquiry online and within minutes he reached out. I came in for only a test drive initially and to gather information. When I pulled up to my appointment I had been admiring a Vik Black Genesis GV70, only to find out that he was the owner of it! I got very lucky having a salesman that already owned the EXACT car I wanted. I did my research but he helped me learn even more cool things about the car and the test drive was so much fun ! That day I left knowing I HAD to get the 2024 Genesis GV70 Sport Prestige!
Since the specific car I wanted was not on the lot yet, I had to wait for it to arrive. I am not someone who likes surprises so the very next day Bobby reached out and let me know she had arrived! I wanted specific touches done before she was officially mine and Bobby kept me updated also followed through every promise! Loved the fact he never made me feel pressured to get additional things / warranties that I wasn’t interested in, made the buying process much easier for me.
Thanks to Bobby Grant I now have my dream car !
I am absolutely in LOVE with my Genesis !!!