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SureCritic / Genesis Of Columbia
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Genesis Of Columbia

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6 Reviews)
80
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Score Details

5 stars
84%
4 stars
11%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
80
Net Promoter Score ®

Business Details

Categories
Contact
(443) 367-4100
No Business Hours Provided

Business Hours

* No Time Zone Provided
12440 Auto Drive Clarksville, MD 21029
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6 Reviews)
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Recent Reviews
DB
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David B.
Clarksville, MD
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
verified customerVerified Customer
Category: Service
Responsiveness
Genesis service is new to dealer and I think they are trying hard to make it stand out.
Recommended
Verified Customer
Ellicott City, MD
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Patrick and Kenneth makes this office shine, Kevin Kim dismantles it.
I highly recommend the services office of this location but I'm not so sure if I would recommend this location's sale portion of the office. I only give 5 stars to the services office and only 0.5 star to the sales office. Someone that works with me is interested in purchasing a Genesis G80 and I'm not sure if I should be encouraging or discouraging his decision. I have purchased a Genesis G70 in July 2019 and when I received the car title, it said hyundai instead of genesis. Due to the fear of possibly running into issues in the future regarding insurance, selling the car, etc I have requested the title to be corrected to Genesis since they are their own brand for 3-4 years now. When my dad went into the retail store upset about the fact that the car title said hyundai instead of genesis he spoke to Kevin Kim and was yelled at in an aggressive tone in Korean 'I'll have it fixed what's the problem'. Yet the car title has still not been fixed and I had to visit the retail store again (today is 4/7/2020) only to be told again they will reach out to the accountant. Also, when I asked Kevin Kim if he knows anything or has any update he said 'I'm not sure, after I did not have a good conversation with your dad I stepped out of it'. Why has Kevin Kim taken responsibility to fix it, but still has not completed our request? Why did Kevin Kim receive all the commission by selling the car to us, but has 'stepped out of it' from our request, why does a different sales representative have to deal with his mistake when Kevin Kim is the general sales manager? Poor Johnny Park has been always calm, kind, and patient with me regarding this issue. Why hasn't the accountant not updated me or tried to contact me when the car was purchased in July 2019 and it is now April 2020? Why hasn't Genesis figured out how to make all Genesis car titles have Genesis on it instead of Hyundai? It has been 3-4 years since Genesis became its own brand. Why does Genesis let representatives that are unsatisfactory to the customers represent the brand/company Genesis? Employees like Kenneth, Patrick Landon, Johnny Park, and the Genesis staff I have been speaking to whenever I call 8443409741 are great and exceed their individual roles.
Not Recommended
BP
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Byung P.
Brookeville, MD
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customerVerified Customer
Category: Service
Great staffs
Excellent, professional service and kindness staffs.
Recommended
TM
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Tom M.
Laurel, MD
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
A pleasant atmosphere with knowledgeable staff.
I always find the staff pleasant and ready to satisfy your customer needs.
Recommended
PS
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Paul S.
Ellicott City, MD
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
Category: Service
Genesis of Columbia treats both my vehicle and myself with respect.
After 2.5 yrs, I have only good things to say about my service experience with Asst Mgr. Patrick Landon ,and the techs that work on my G80 Sport. They keep it running like a clock. Good car, backed up by a great service dep't.
Recommended
TG
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Tyrie G.
Baltimore, MD
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Service
They are more than professional, they treat me like family
They are always going above and beyond for me no matter how big or how small with both of my vehicles. I drive 25 miles out the way and pass other hyundai dealerships to work with this team. I will not go to any other dealer for service or even new sales.
Recommended
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