business image

Genesis Of Concord

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(51 Reviews)
56
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
16
Total ReScores
4.8
ReScore Average
56
Net Promoter Score ®

Business Details

Contact
(704) 262-4408

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 6:00 PM
Sun
closed
* Eastern Time (US & Canada)
965 Concord Parkway South Concord, NC 28027
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(51 Reviews)

DS
gravatar
Dave S.
Fort Mill, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/28/2022
0
Category: Service
Missing Review
We’ll, I left a nice lengthy review previously, but it seems to be missing now. I’ll keep it short this time, hopefully it will be allowed to get posted. This place is terrible with communication and getting back to you. All I wanted was to setup a loaner car, but McKenzie refuses to call me back and no one else can help, not managers, “Experience Manager” or whatever special title that is, service advisors. No one answers their phone, or calls back, ever. Really sad and pathetic for a service department and management to act this way. I guess I’ll keep leaving reviews. Hyundai/Genesis corporate is of little use too.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.