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SureCritic / Genesis Of Conway
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Genesis Of Conway

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(3 Reviews)
33
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Score Details

5 stars
58%
4 stars
<1%
3 stars
8%
2 stars
8%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
4.3
ReScore™ Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(501) 470-7300
No Business Hours Provided

Business Hours

* No Time Zone provided
1003 N. Museum Road Conway, AR 72032
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Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(3 Reviews)
Write a Review
Recent Reviews
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Verified Customer
Little Rock, AR
2019 Genesis G70
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2020
verified customerVerified Customer
Category: Service
Second chance
After speaking to John a representative from Crain Conway Hyundai we were able to resolve some customer service issues and their commitment to strive for quality services.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2020
Category: Service
Latex glove
Covid-19 pandemic circulating around after receive my vehicle back from service I found a latex glove left in my cup holder. THIS WASNT A GOOD REFLECTION ON THE CRAIN CONWAY DEALERSHIP.
Not Recommended
JOHN G S., Service Manager from Genesis Of Conway responded on 04/08/2020 07:53 AM

I want to start with apologizing for the issues you have had. Our customer's health and safety our major concern for us and we will always strive to provide the best experience for every customer. Thank you for your feedback and taking the time to visit with me today. I will see to it that the issues you experienced are handled better in the future. Please let me know if I can do anything for you in the future.

John Staten
Service Manager
5014707300
johnstaten@crainteam.net
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