I brought my vehicle to Genesis of Cumming Service Department for what was supposed to be a one-week repair. It stretched into two weeks. While the car was under their care, the windshield was broken. Their own check-in video clearly shows no damage when I dropped it off.
I spoke with service manager Andy, who said he would review the situation and call me back. He never did. I called and texted him two more times with no response at all.
I then asked to speak with the service director. I was told he was out but would return my call within 48 hours. That was eight days ago. Still nothing.
Zero accountability, zero communication, and damage that happened on their watch. Completely unacceptable.
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I spoke with service manager Andy, who said he would review the situation and call me back. He never did. I called and texted him two more times with no response at all.
I then asked to speak with the service director. I was told he was out but would return my call within 48 hours. That was eight days ago. Still nothing.
Zero accountability, zero communication, and damage that happened on their watch. Completely unacceptable.