Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Then, the situation shifted again to a third car, which they claimed was available immediately. Trusting their assurances, I agreed, but this turned out to be a big mistake. The final car had an MSRP that was $2,000 less than the original one. Whether this was intentional or not, only they know.
For a brand that aims to compete with top luxury cars, this experience felt far from premium—it was more like buying a Hyundai.