Work done & pick up of vehicle was good overall. However, the drop off: I dropped off my car, then waited 15 minutes without being acknowledged, then found an employee who told me the service advisors were in a meeting which no one told me about. I finally left and went home. My advisor called me, said the car would be ready in a couple hours without even acknowledging the meeting. Weird. In the waiting area there two ceiling panels missing with water dripping onto the floor. Overall not exactly a "class act".
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer