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Genesis Of Escondido

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(19 Reviews)
25
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
5
Total ReScores
5.0
ReScore Average
25
Net Promoter Score ®

Business Details

Categories
Contact
(760) 294-2300
No Business Hours Provided

Business Hours

* No Time Zone Provided
2025 Auto Park Way Escondido, CA 92029
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(19 Reviews)

PL
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Phillip L.
Bonita, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2022
0
Category: Service
Worst dealership I've ever had to deal with.
Where do I begin? When I saw reviews in the past about wanting to give below 0/5 stars I always assumed the poster was being dramatic. Now I completely understand.

Genesis of Escondido is the absolute worst dealership I have ever been to and experienced in my entire life. The cliche of salesmen being unprofessional, sleazy, and basically criminal keeps that reputation because of places like this.

I have been in the market for a GV60 and Genesis of Escondido is the only current dealer in San Diego unfortunately(Genesis should definitely reconsider). The first salesman Jose Hernandez was a good guy,enthusiastic, and showed me that they had the cars available on the lot. I told him I'd go in the following day and he set me up with Lorenzo and Pedro.

Initially everything went ok. They didn't have the trim I wanted but they were nice enough to sit down with me and look at the upcoming allocation and we were able to find the car I wanted. We agreed to on the vehicle and because it wasn't out on the lot yet, we weren't able to complete the paperwork. We agreed on the deal and Lorenzo and Pedro told me to come by Friday and we'd get everything settled. Come Friday, I drive an hour again to the dealership to be told that the techs still haven't cleared the car and it wasn't ready and they didn't have access to the VIN so they wouldn't be able to process any paperwork. They have me fill out my pre approval and let me know that they'd have the paperwork ready and would deliver the car to me the following Monday. Great, right?

Wrong. Monday morning, I don't receive and calls and they aren't responding to my calls or texts. Then after about 3 hours I finally get a call from Lorenzo telling me that the car did not pass inspection and they wouldn't be able to sell me the vehicle. Excuse me?!? What?!?

Here's where they messed up. I had a colleague call in and inquire about the specific model that was meant to be sold to me and the salesperson told them that the car had a pending sale but if the deal fell threw they would be able to sell the car that evening. Furious, I call Lorenzo and he says that's not true and that the car did not pass inspection. I ask to speak to Pedro(his team manager) and he confirms that the car was not released from the inspection and that it would not be for sale.

I hang up the phone and call back and ask for the General Manager. I speak with Juan Martinez(finance manager I believe) I explain the situation and he kindly offers to look into the situation and give me a call back. A few moments later I receive a call from Jose Martinez(general manager) and he tells me he is speaking with the tech and the car passed and is on the lot. I tell Jose about what's going on and he apologizes and tells me he'd talk to his team and give me a call back.

I didn't receive a call back(as expected) so I call back in. Lorenzo answers, I ask to speak to Jose Martinez and he reluctantly transfers the call. Guess who answers? Pedro. Conveniently Jose is in a meeting and now Pedro tries and weasels his way out of the situation. First blaming Lorenzo for not doing his job and not verifying if the vehicle was already pre-sold(the car had a deposit). He then tries to backtrack saying the car didn't pass inspection and it wasn't for sale.

Everything at this point is a mess but I'm a person myself. I make mistakes. But where Genesis of Escondido lost my business and anyone in my circle for that matter is the fact that they were not able to accept they made a mistake. Had Pedro or Lorenzo apologized and said "hey we messed up, the car actually had a paid deposit and we missed that note." I would have been extreme disappointed but I wouldn't have been upset.

I've been in the service industry/customer service for a long time myself. Anyone and everyone knows that one of the most important things when making a mistake is reaching out and recovering. I tried to give them the opportunity to make things right but they were either too proud or hardheaded to figure out their mistakes.

Everyone at Genesis of Escondido failed to do that. It's extremely unfortunate Genesis chose this particular dealer to give their first allocation to in San Diego because they will absolutely destroy this brand.

Genesis of Escondido is dishonest, unprofessional, and an absolute stain to the Genesis Brand. I will definitely be reaching out to Genesis and Genesis Korea about my experience and will be encouraging them to give their allocation to other dealerships before the entirety of San Diego loses their desire to purchase a Genesis because of this specific dealership.

EB
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Edward B.
Rancho Santa Fe, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Service review
Excellent service
Gwen O. from Genesis Of Escondido responded on 12/17/2021 02:08 PM

Thank you for your 5 star review! Please come back to see us the next time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Genesis of Escondido


Verified Customer
Escondido, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2021
verified customerVerified Customer
3
Category: Service
Needs improvement.
Work done & pick up of vehicle was good overall. However, the drop off: I dropped off my car, then waited 15 minutes without being acknowledged, then found an employee who told me the service advisors were in a meeting which no one told me about. I finally left and went home. My advisor called me, said the car would be ready in a couple hours without even acknowledging the meeting. Weird. In the waiting area there two ceiling panels missing with water dripping onto the floor. Overall not exactly a "class act".

LC
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Lito C.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Category: Service
Genesis GV80 installation of added accessory.
The Genesis service department was responsive to all my needs and answered all my questions clearly with an installation of an added accessory to my new Genesis GV80.
Gwen O. from Genesis Of Escondido responded on 10/08/2021 07:11 AM

Thank you for your 5 star review! Please come back to see us the next time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Genesis of Escondido 


MS
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Michele S.
Vista, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021
Category: Service
Kodi S. from Genesis Of Escondido responded on 03/22/2021 03:54 PM

Thank you for taking the time to speak with me and giving me the opporunity to make this a great experience for you! 


BN
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Bharat N.
Los Angeles, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2021
Category: Service
Location. ease of access. Prompt service, friendliness. They listen carefully
EXCELLENT DEALERSHIP. I rate it as 10 of 10.
Recommended
Kodi S. from Genesis Of Escondido responded on 03/08/2021 04:40 PM

Thank You sir for taking the time to speak with me and ill make sure we take care of you next visit and every visit after that! 


KD
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Keith D.
Valley Center, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
verified customerVerified Customer
Category: Service
Service
I need it and oil change for my car all I had to do with call they came and picked it up did the service and dropped back off you cannot get better
Recommended
Gwen O. from Genesis Of Escondido responded on 03/03/2021 10:08 AM

Thank you fo ryour 5 star review! Please come see us the next time you need your Genesis serviced. 

Thank you, 
Gwen Olivares
Customer Relations
Genesis of Escondido 


TP
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Tom P.
Escondido, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Service
Followed Thru!
Codi took care of the issue!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2021
Category: Service
only game in town
Service department is an assembly line, just focused on their numbers.
Not Recommended
Kodi S. from Genesis Of Escondido responded on 02/18/2021 04:46 PM

Thank you for taking the time to speak with me and make things right 


BN
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Bharat N.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
Location. ease of access. Prompt service, friendliness. They listen carefully
I enjoy coming to Escondido. Sayuri and others are excellent.
Recommended
Gwen O. from Genesis Of Escondido responded on 11/02/2020 07:26 AM

Thank you for the 5 star review! Please come back to see us the next time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Genesis of Escondido 


Verified Customer
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
verified customerVerified Customer
Category: Service
Thank you
Their staff is very courteous and easy to deal with. Good job.
Recommended
Gwen O. from Genesis Of Escondido responded on 12/17/2020 01:10 PM

Thank you for the 5 star review! We hope to see you the next time your Genesis needs service. 

Thank you, 
Gwen Olivares
Customer Realtions
Genesis of Escondido 


JB
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Jerry B.
Bonita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
verified customerVerified Customer
Category: Service
Tops in Customer Service
I have found the Service Advisors at GOE, especially Mario Velasco, to be very helpful, considerate and customer service-oriented. He promptly responds to my text messages and calls almost always immediately.
Recommended
Gwen O. from Genesis Of Escondido responded on 10/19/2020 08:41 AM

Thank you for you 5 star review! Please come back to see us any time you need service. Have a wonderful week. 

Thank you, 
Gwen Olivares
Customer Relations
Genesis of Escondido 


Verified Customer
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020
verified customerVerified Customer
Category: Service
good job
not much to say. I think this review process is dumb.
Recommended
Gwen O. from Genesis Of Escondido responded on 10/19/2020 08:40 AM

Thank you for your 5 star review.  

Thank you, 
Gwen Olivares 


VR
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Veronica R.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
verified customerVerified Customer
Category: Service
Exceptional service!
I have taken my car for service to Genesis of Escondido and my service advisor George is wonderful. He goes above and beyond to ensure that I have a great experience every time. He is so kind, professional and knowledgeable. I truly recommend this dealership to my friends and family as I have had nothing but exceptional service from the day I purchased my car. Very happy with their customer service and love my car!
Recommended
Gwen O. from Genesis Of Escondido responded on 09/09/2020 10:36 AM

Thank you for your 5 star review! Please come to see us next time you need any maintenance done. We look forward to see you again.

Thank you, 
Gwen Olivares
Customer Relations
Genesis of Escondido 


JB
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Jerry B.
Bonita, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
Great a customer service!
Service Advisor Mario Velasco is tops in his field! Despite the 35+ miles of driving Bonita to Escondido, I do not patronize other GENESIS dealerships in the area close to home!
Recommended
Gwen O. from Genesis Of Escondido responded on 08/28/2020 02:50 PM

Thank you for your 5 star review! We are so happy to hear that our service adviors are doing a great job with customer service. Please come back to see us if you need any future service! Have a great weekend! 

Thank you, 
Gwen Olivares
Hyundai of Escondido 
Customer Relations 


MK
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Mark K.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Service
Love the valet service. Communication was great.
Recommended
Gwen O. from Genesis Of Escondido responded on 08/28/2020 02:51 PM

Thank you for the 5 star review! We look forward to seeing you again if you need any future service. 

Thank you, 
Gwen Olivares
Customer Relations
Genesis of Escondido 

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