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SureCritic / Genesis Of Framingham
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Genesis Of Framingham

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(39 Reviews)
76
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Score Details

5 stars
75%
4 stars
14%
3 stars
7%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
17
Total ReScores™
4.6
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(508) 879-0300
No Business Hours Provided

Business Hours

* No Time Zone Provided
520 Worcester Road Framingham, MA 01702
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(39 Reviews)
Write a Review
Recent Reviews
GY
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Gary Y.
Newton Highlands, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2025
4
Category: Service
Oil change
Had an appointment for an oil change. Arrived at 8:45am and got my car back 2 & 1/2 hours later. Derrick, service and car wash was okay but missed a doctors appointment due to the long wait.
JA
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jeffrey a.
Lunenburg, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2022
0
Category: Service
Not a luxury dealership
Tied to schedule an appointment with valet pickup which I was told by my salesperson was part of the Genesis experience. Was told by the service department we do not have any valet drivers. Then told the service department my issue and was told that it was a diagnostic issue and we are are 6 weeks out for an appointment. I then asked for a loner car and was told i was not entitled to a loner car unless it was warranty work My car is 2 months old with an issue they tried to fix once but still persists. Tried explaining it to them but all i got was the company line.
Genesis of Framingham is not a luxury dealership. It is a Hyundai dealership selling Genesis cars. If you want the luxury car experience, go next door to the Acura dealership. They know how to treat someone that buys a luxury vehicle.
JF
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JAMES F.
Clinton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
10
Category: Service
Awesome staff and techs
Every once in a while you will find someone who goes the extra mile to help me out with my appointments for my Genesis g90.
Sarah Hersee I can't find enough words to say ty again for the ease of getting an appointment that fits my busy schedule.
Sarah M H. from Genesis Of Framingham responded on 02/22/2022 05:47 AM

Thank you!!

JF
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James F.
Clinton, MA
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Sarah Hersee made my scheduled appointment so easy for me
Genesis of Framingham has a hidden gem in Sarah Hersee. This young lady is definitely one of the many customer service representatives who truly goes above and beyond to provide quality and heart felt care in helping me and everyone who calls to schedule an appointment.
Here's to you Sarah I tip my hat in approval of your caring about the customer and their vehicle.
Sarah M H. from Genesis Of Framingham responded on 02/22/2022 05:47 AM

Thank you, James! You are appreciated! 

JR
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Joe R.
Boston, MA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Good service provider, but not luxury.
We drive was attentive, communicative, polite and proffer. Overall it was a very good experience. Framingham is not unique, though, in that Genesis dealerships do not remotely compare to the levels of service with BMW, Mercedes etc. I would have waited 4 weeks for my appointment if I'd wanted a loaner vehicle. That's ridiculous.
Sarah M H. from Genesis Of Framingham responded on 02/16/2022 01:47 PM

Thank you Joe! We appreciate the feedback and are working hard to get to that expectation. Thank you for the honesty and we hope you'll enjoy all the improvments as they come!

Sarah 

JL
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Jonathan L.
Needham, MA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Great service
Great service
Sarah M H. from Genesis Of Framingham responded on 01/19/2022 02:44 PM

Thank you!

Verified Customer
Natick, MA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
Outstanding
Could not ask for better service
Sarah M H. from Genesis Of Framingham responded on 12/14/2021 06:43 AM

Thank you! 

Verified Customer
Framingham, MA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
PERFECT EXPERIENCE!
Their Service was prompt and perfectly performed ahead of the promised time.
I am totally happy.
Sarah M H. from Genesis Of Framingham responded on 12/10/2021 01:39 PM

Thank you! 

MG
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Michael G.
Needham, MA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Service
Awesome Service
Awesome service. Efficient, professional, knowledgeable.
Sarah M H. from Genesis Of Framingham responded on 11/28/2021 08:02 AM

Thank you!

AK
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Alan K.
Framingham, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Service
Excellent Service
Was greeted by Jeremy by my first name, which was unexpected. Jeremy was extremely knowledgeable. My car had to stay in another day and Dan took over my service issue and also kept me up to date with the status of my repair. Both were excellent service advisors. I highly recommend going here for your Genesis service.
Sarah M H. from Genesis Of Framingham responded on 11/18/2021 06:26 AM

Thank you! 

MP
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Michael P.
Sagamore Beach, MA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Great dealership--super service
Jeremy did a great service maintenance on my G80
Sarah M H. from Genesis Of Framingham responded on 10/23/2021 05:30 AM

Thank you, Michael!

Verified Customer
Natick, MA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
0
Category: Service
Great job
They do fine work
Sarah M H. from Genesis Of Framingham responded on 10/06/2021 02:10 PM

Thank you for choosing us! 

DL
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Dennis L.
Lakeville, MA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
10
Category: Service
Great service
Jeremy did a great job Routine warranty maintenance.
Sarah M H. from Genesis Of Framingham responded on 10/04/2021 01:38 PM

Thank you, Dennis! 

RW
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Reginald W.
Brockton, MA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
10
Category: Service
5 Star Quality Service!
Once again Herb Connolly Genesis, Did a Outstanding job Servicing My Vehicle. Which they have been for the last 3 - 5 Years.... I've been to All kind of Dealership, But the Whole Staff snd Dealership treat you like you would want to be treated. Problem Free, Which you Don't get that from All Dealerships. Which 75% of them Have Major Problems, And Don't have alot of Return Customers. But from Service and Sales, This Dealership takes Care of you and your Vehicles. Especially Dan Senechal and his Staff, Which are Hands down a well Oiled running Machine Team that are Truly In Sync!!
Hat's Off to Herb Connolly Genesis.
Sarah M H. from Genesis Of Framingham responded on 08/19/2021 07:37 AM

Thank you so much! We appreciate you! 

JL
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Jonathan L.
Needham, MA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
10
Category: Service
Fabulous
Thank you
Sarah M H. from Genesis Of Framingham responded on 08/10/2021 02:57 PM

Thank you, Jonathan! 

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