Verified Customer
Please let me apologize for this negative experience, Mike. At Elhart Automotive Campus we are dedicated to providing our customers with high quality customer service and what you have described is unacceptable for our standards and does not usually happen. I see that we got you back in to get the problem resolved and got you back on the road safely. Again, we apologize for the mistake, but if there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com
It’s been very frustrating because no one seems to know what needs to be fixed and there are no GV80 loaners with a tow hitch for me to take on my planned vacations.
Here’s the information shared with the service team members.
“Hello all over the past two months I’ve had my new GV80 in the shop twice to try and resolve an error message that I get on my dashboard. “Brake error turn off the vehicle and check brakes”. Not only do I get the error message but I also lose power brake assist. The brake pedal becomes soft and I have to press the brake pedal all the way down to the floorboard to stop! The mechanics have no idea what to do or a solution. Apparently no one else has experienced this issue? The problem is intermittent and has happened 6 times, while driving on the highway, city, backing up, and just putting it in "drive". As of this Sunday (9/19/21) around 10:20am while my wife was driving the incident happen again. One day after I picked up my vehicle from Elhart Genesis dealership. Hopefully they can get my GV80 into the service department right after I get back from my vacation (10/4/2021) and resolve this critical issue.
Again thanks for your email and maybe a phone call from you to help me understand possible future direction on this issue will be greatly appreciated. I also have screen shots of three occurrences and a video of the latest brake failure error.
Michael