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SureCritic / Genesis Of Kennesaw
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Genesis Of Kennesaw

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(45 Reviews)
61
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Score Details

5 stars
80%
4 stars
11%
3 stars
2%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(678) 631-3575
No Business Hours Provided

Business Hours

* No Time Zone provided
2878 Barrett Lakes Kennesaw, GA 30144
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(45 Reviews)
Write a Review
Recent Reviews
JB
gravatar
John B.
Rome, GA
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2021
verified customerVerified Customer
8
Category: Service
Genesis G 80 antilock brake recall servicing.
In adequate communication between the Hyundai service side and the Genesis side. I the automated phone answering system needs to give the customers the option to choose either Hyundai or Genesis for better ease of scheduling.
WILLIAM W. from Genesis Of Kennesaw responded on 12/09/2021 06:51 AM

Hi, it is Brian at Genesis of Kennesaw. I am the gentleman that was helping you out on Saturday when you came in. I wanted to thank you for your survey response. I did see that you were unable to give us 5 stars on that survey. I know we talked about the issue you had getting straight through to the Genesis department. We are working on getting the direct line set up, so it goes straight to that department. I would like to see if you would be will ing to rescore that survey for me? The score is a direct reflection of me and my customer service. Please let me know if there is anything else that I can help you with.

Thank You,
Brian Walker
Hyundai of Kennesaw
JOSEPH D T., Service Director from Genesis Of Kennesaw responded on 12/10/2021 03:21 PM

Thank you for taking the time to provide feedback. Your time, and business are very important to us. We would be happy to speak to you regarding your recent visit. 
Thanks, 
-Management 

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