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SureCritic / Genesis Of Kirkland
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Genesis Of Kirkland

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)
50
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Score Details

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(425) 821-6611
No Business Hours Provided

Business Hours

* No Time Zone Provided
11706 124 Th Ave Ne Kirkland, WA 98034
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)
Write a Review
Recent Reviews
JH
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James H.
Tacoma, WA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customerVerified Customer
Category: Service
Great customer care.
The financial officer was exceptional and making sure that someone was assigned to help me with the electronics. The sales associate that was assigned went overboard trying to help me. Everything was very informative And helpful.
Recommended
SS
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Scott S.
Everett, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
verified customerVerified Customer
Category: Service
These people are great !
Everything about purchasing and owning a genesis has been great from the car to the Kirkland genesis dealer. This is the best car we have ever had and we’re buying another one soon. It is exceptional and the service person in charge of us was wonderful
Recommended
CC
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Casey C.
Bellevue, WA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020
verified customerVerified Customer
Category: Service
Nice, friendly, clean and reliable
You can count on them to do maintenance and repairs in a timely and efficient way. Very Fair prices.
Recommended
MD
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Mitchell D.
Seattle, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
verified customerVerified Customer
Category: Service
Customer Service
Great Customer Service. Clean facility and waiting area. Nothing but a great experience.
Recommended
Verified Customer
Snohomish, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Short notice, good service
Nice job. Called them uip for a quick oil change and they got me in. Thanks.
Recommended
EG
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Ernie G.
Kirkland, WA
2018 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020
verified customerVerified Customer
Category: Service
Customer
Only complaint was my car was not cleaned. My Porsche, Denali, Ferrari are always washed.
Recommended
Verified Customer
Kent, WA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
verified customerVerified Customer
Category: Service
Great advisor and great techs
Very easy and pleasant experience!
Recommended
JM
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J M.
Duvall, WA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
verified customerVerified Customer
Category: Service
Great service
I have always received great service when bringing my G90 in for service. Without exception
Recommended
Verified Customer
Gig Harbor, WA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Very courteous and knowledgeable service agent.
Very difficult to drive to the service department from the main road and very limited parking. Unfortunately, the problem with my very low-mileage 2018 G-80 was not improved after the service visit.
Not Recommended
Verified Customer
Everett, WA
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Don’t mind the greasy hand prints
10K service. Car was returned with many greasy hand prints on the inside drivers side door. It was not vacuumed nor washed....a basic expected service for a $45K car. I had to wait around for another hour while they tried to remove the grease.
Not Recommended
PC
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Pavel C.
Snohomish, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
verified customerVerified Customer
Category: Service
great service
great and smooth experience
Recommended
MARK K. from Genesis Of Kirkland responded on 01/04/2020 09:41 AM

Tthank you so much for your business!

Mark Kuhns
Service Director

JO
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Janice O.
Kent, WA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Knowledgeable, efficient & friendly
Thanks so much for doing a great job servicing my vehicle!
Recommended
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